Shazam link to Deezer not working on Android and iOS

Thanks for letting me know @Ms P 

Is there a way you can ask them to escalate your request?

On our side, there isn't much we can do at this stage - but we'll further our contact with them throughout the year as well.

Same on S21

Hey, Bianca! @wijallemaal-deezer 

Glad to hear from you. Just tap on the search tab, you should have a blue button for SongCatcher there 

Still looking into this @Nats thank you for your patience!

@wijallemaal-deezer please vote for this idea here:

Thanks a lot for letting us know @Alan Patterson 

I've passed this to our devs, it seems there are more users getting affected by this. Have you tried using our SongCatcher in the meantime?

Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

Bonjour Rudi,

Removed both apps, restarted my phone, install Deezer then Shazam. Still the same issue 😕

I did all the obove. It was not solved, I could not see the option, when I start shazam app, I could not see the option play in deezer.

I have an old phone huawei honor View 20,  I could see the option, but my  new Samsung galaxy s21 plus, this option is not available.

when I start shazam app, deezer option is not available in Samsung galaxy, also to mention I don't have accounts for apple music or Spotify app.

Regards,

Saleh, 

I have a Samsung S20 and I am really annoyed that I am unable to open Deezer in Shazam on my new phone.  I do not have any accounts with Sportify, Apple Play, Google Play or whoever.  I have been using Shazam for many years and I am very happy with Shazam.  Song Catcher is not the same as Shazam. I have tried Song Catcher and I do not like it.  Is Apple trying to push everyone to use Apple Play or their other accounts?  I have been using my Samsung S9 without any issues for years.  Again, I only had issues with my new Samsung S20 when Apple purchased Shazam.  Your developers need to get their fingers out  and stop being lazy and do something about the problem all your users are having.  STOP blaming Apple and sort your programme or software out, so that your users can start opening up in Deezer AGAIN.  I have uninstalled Shazam several times but the problem to open in Deezer is still there. Your excuses have been going on for far too long.  ALL Shazam users wants to open in Deezer and enjoy  Shazam before Apple got greedy and purchased Shazam.  You say the problem is with Apple, then get Apple to put everything back to the way it was originally before they got greedy and screwed Shazam up. It is unfair that Samsung phone  users pay a fortune for their new phones and are  unable to use Shazam and not  to mention other expensive phones that other phone users purchased.I AM REALLY NOT HAPPY.  PLEASE SORT THIS ISSUE OUT ASAP.  NO MORE EXCUSES.

Thank you.

Ms P

Thanks for letting us know, @dj_universe - we're still looking into it!

The link is not back on my Samsung S20.  I am still unable to open in Deezer in Shazam.  Both  Shazam/Deezer need to sort this issue out between themselves ASAP.

Thanks

Thanks @Rudi will you be raising it to shazam and then be reporting any progress back to this thread? Or do we need to be joining a shazam group \ thread and raise it ourselves through that route? 

We couldn't reproduced it on our side so still investigating this @curtstockman @Mlu.Maphanga 

Could you please confirm if the Deezer app at least opens?

Hi Rudi, the Deezer app works just fine on my S21 Ultra but there is no link to Deezer from Shazam anymore