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Shazam link to Deezer not working on Android and iOS

  • 16 January 2021
  • 82 replies
  • 3602 views
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82 replies

A
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Same issue, just switched from S9 to S21 and do not see the option to open the song in Deezer. I reinstall both apps but no change. Still working fine on the S9.

Rudi
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Thanks @Anthony Poullain 

We're now moving forward with the investigation of this issue. We hope to have more info about it soon! In the meantime, please keep us posted :relaxed:

P
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Userlevel 1

Same issue. Galaxy s10e. Have reinstalled both shazam and deezer apps, no change. Would use song catcher if it was as effective as shazam, but it's not….

Fruchterlebnis

Hi,

on my iPhone X I have this issue since weeks!

When trying to play a shazammed song out of the Shazam APP it just opens/switches to Deezer - but nothing more happens.
This feature worked already in the past very bad because a lot of songs weren’t played and the UI of Deezer does NOT handle that issue. Therefore I ask you to generally rework this feature.

 

Deezers “Song Catcher” is for sure NO OPTION - because it NEVER recognised a song on my end…

 

Please let us use the best available APP for this → Shazam - and do not try to copy Shazam this won’t work…

 

I hope this issue will be fixed soon! Thank you an advance...   

P

Hi Rudy,

I have been experiencing the same issue for some weeks now. Quite annoying, and the Deezer songcatcher works only on limited songs. I trust mostly Shazam. This issue seems to be known now for some time. Any progress? I am using iPhone XR but seems that device  is not the concern. 
thanks for coming back on this. 
Piet

R
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Deezer no longer available once I shazam a song. I'm on Android

Rudi
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Userlevel 7
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Hey @Rich Wallace @PietDM @Fruchterlebnis @phunke 

Thank you for reporting this and for your patience!

We're investigating the issue at the moment and we've been making progress :relaxed: hang in there!

Awe Ayoola
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Please, I have s20+ and I have used Deezer for years. But now it doesn't link when I shazam songs which like a hobby for me every seconds with every music I listen to. The soung catcher on Deezer cannot work work when other apps are opened so it's not practical. Please and please help. This is important to me. 

:):
Rudi
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Don't worry @Awe Ayoola 

Like I said above, our developers are on it. We just need a bit more of your patience :pray_tone2:

Thank you for your support.

C

Still fixing for over a month I see

Rudi
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Userlevel 7
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This should now be fixed from our side @Callitblack and everyone else! :relaxed:

Please update your apps and keep us posted!

Have a great week :raised_hands_tone2:

S
Rank

Shazam still not linking to Deezer on my Pixel 2.  All apps up to date. Partner's iPhone X is fine though!

Rudi
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Hey @stecam77 

Have you tried removing your Deezer app, restarting the Pixel and reinstalling it?

If yes, then please give me your Android app version, it could be that there's a difference on the release for this bug.

D

The same issue on Samsung Galaxy S10 (Android11). Newest Deezer (6.2.23.93) and Shazam app installed. 

 

Rudi
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Thanks for letting us know, @dj_universe - we're still looking into it!

Freezer
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Only just seen this thread. I just installed Shazam on an iPhone 11Pro and on a Samsung Galaxy s9 running Android 10 to see if I could replicate the problem.

The iPhone version appears to be locked to Apple’s own music service, and I could not find a link to Deezer.

The Android version also has prominent links to Apple Music, but when you have a song selected, if you navigate to the Song, Lyrics or Video screens, there is a three-dot menu in the bottom right corner, in which the first two options are “Open in Apple Music” and “Open in Deezer”. The latter successfully opens the Deezer app, but I don’t know how it would behave if the Deezer app were not installed on the phone, and it is a very awkward way to access it.

Shazam’s developers naturally make their own decisions, but I’m glad to see from @Rudi’s comment above that Deezer is looking into this. 

J

This is happening to me for a few months now.

Rudi
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Sorry about that @John Sweeney and yes @Freezer, our devs actually deemed this problem fixed.

Is there a way you can upload the Shazam and Deezer apps @John Sweeney? What's your device model and OS?

N

I've also just upgraded from a galaxy s9 where shazam and deezer links fine to a galaxy s21 and an no longer getting the option to open my shazam in deezer. Both apps open and work fine on their own though. 

Freezer
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Hi @NicNic 

Sorry to hear about this, and (as @Rudi says above) the developers thought this was fixed.

Since the same Deezer and Shazam app versions seem to have been working on my Galaxy s9 and yours, I can’t help wondering if this is an Android issue—either with the s21 firmware, or (if your new phone is running it) with Android 11.

I’m sure the Deezer devs will be looking into it.

N

Hi @NicNic 

Sorry to hear about this, and (as @Rudi says above) the developers thought this was fixed.

Since the same Deezer and Shazam app versions seem to have been working on my Galaxy s9 and yours, I can’t help wondering if this is an Android issue—either with the s21 firmware, or (if your new phone is running it) with Android 11.

I’m sure the Deezer devs will be looking into it.

Thanks @Freezer, fingers crossed. For info my S9 was running Android 10 and One UI 2.0, my S21 5g is running android 11 and OneUI 3.1. 

G
Rank

I have a Samsung Note 10, this feature always worked. And yes, all my apps are updated. Deezer "has been working" on this for months. What kind of techs are working for you? I'm moving over to Spotify. 

Rudi
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Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

N

Hi @Rudi I've followed the instructions you suggested but there is no change, I get the options to open in Spotify and apple music but still not deezer. Have made sure apps uninstalled, restarted, installed and logged into both deezer and shazam, have also restated again for good measure but still no deezer option from either the list of shazams page or the full screen page. 

Is there anything else I can try or any additional details you need to help identify the issue? 

A
Rank

Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

Bonjour Rudi,

Removed both apps, restarted my phone, install Deezer then Shazam. Still the same issue 😕

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