Features & Feedback

Hi,I’ve noticed that I’m getting notifications for a lot of artists who I’ve favourited one or two songs from and then never listened to any others. This is bearable (though I’d love a “mark all as read” button in the notifications area), aside from the fact that artists who I like lots of songs from, or where I like the artists themselves, don’t seem to give me notifications.I’ve only had a handful of notifications (across the year or two that I’ve been using Deezer, and hundreds of notifications) that actually mattered to me, and I’ve had several releases go past from artists that I adore without there being any notification of said releases (like, today, the only reason I found out that a new song from one of my favourite artists came out is because a friend of mine messaged me to tell me, and when I checked it had been uploaded to Deezer so it’s not that it only came out on other platforms or anything like that)I’d love to get a bit of a better understanding of how the notification

I wanted to test the deezer search by searching for this song: “the Final countdown” by “Europe”.Searching for “Europe” did not result in any hits, nor did “Final countdown” or “Final”. But when I search for “Countdown” it would show Europe - The final countdown. Is it me or does Deezer need to improve  its search algorithm? on other Streaming services I would get direct hits with Final countdown, Final count down, europe etc. Also the artist search function seems a bit limited in that respect. See below for details. I would be happy if you could improve this search quality. No Europe?nothing yet now it succeeds? 

Als ik op smartphone nieuwe nummers toevoeg aan een map dan komen die niet in deezer voor in mijn android auto.Er wordt dus eigenlijk niets overgezet als ik deezer luister via android auto in mijn auto

Hi,I closed the pop-up story “My Deezer Month” accidentaly and now I can’t access it anymore…Will it be shown to me again? Was very looking forward to discovering it. Thanks!

Hi! I used to listen to my favorite band’s songs when I played the artist…but now it only plays their top tracks…so I was wondering if there’s a way I can play an artist’s whole discography?

Hi, right now, Deezer version on Huawei App Gallery is still 8.0.25.4. Why are updates on App Gallery always coming a lot later than on Play Store? I'd like to experience the new color update as soon as possible, so I wonder for how long would Huawei users have to wait for that update. Currently, we still don't even have player that covers the whole screen.  

Last week I got deezer from partner offer Croatian telekom. In desktop app and android app there are only 2 sound qualities, standard 128 kbps and better (320 kbps). Why is there no high fidelity flac quality?

I have used the "Shuffle my music" feature for many years and have never had any kind of issue.https://support.deezer.com/hc/en-gb/articles/115004269049-Favorites#how_to_shuffle_your_musicIn the past, it always added songs from all my favorite tracks, albums, and playlists to my listening queue. It was great, one of my favorite features. Now, instead, it is broken. Paradoxically, it was better when I had fewer favorites, as if surpassing a certain threshold made Deezer's algorithms unable to manage them anymore. Now it seems to consider only the recently added favorites from the last month, which it cyclically replays in a repetitive and annoying manner, while ignoring all my history from previous months and years, which it never selects. This is not normal. It has never been like this until a few weeks ago.It does not seem like an issue with my devices at all, because it occurs with both the Android App on my phone and the Web Browser on my notebook.I also noticed "Shuffle my music" i

I have a paid account with Deezer.  I’m trying to add Thumbelina to a playlist, but when I search for it (on Windows browser) and then click on it, Deezer plays a completely unrelated song.  There seems to be nothing I can do to play this song.  WHY? Everything else seems to be working normally.   

There are several posts about this already and yes I’ve read them, but this needs to be more visible as it is being overlooked by the deezer team.  I, nor anyone else, wants any holiday music to be playing after January at least if not sooner. Any random PL created or any flow that I start, has some Christmas songs in it. It is April now, i don’t want it, until Decembar.I am not going to dislike every single song (or Elvis, Sinatra...), as I want to play them again when the season comes. You need to properly tag them, and have an option to opt out of those songs, when users feel comfortable, it can be a pop-up it can be a checkbox, radio-button… no one cares how, just make it happen.   

I'm unable to use the shuffle of all my downloaded playlists offline, even though each separate playlist works offline. When I use the shuffle online it mostly plays random songs from all other playlists as well, especially songs I almost never listen.. Offline it only reminds me I'm offline and have to reconnect. I do, and then play shuffle and then go offline again but get the same text complaining I'm offline.

I have Deezer on PC and my Samsung phone. I have noticed that when I add songs to my favorite tracks and then reorganize them in a different order on my PC, they only play in the new order correctly on my PC, but not my Phone. My phone shows the correct order that it should be playing in, when I sort by default. But when I select a song, most of the reorganized songs play correctly but some of the songs don’t show up in the queue and it skips them completely. I had a LG phone before this and it had the same issue.  I have included and example of what the new order should be playing as and then what the queue shows on my phone when playing my favorite tracks. This happens to mp3’s, album’s, and regular songs. I do not have shuffle on. Has anyone else experienced this issue? Also the add to queue buttons doesn’t work for me when I play songs normally or in shuffle in the favorite tracks however the play next button does work. 

Hi,I’ve used Deezer for about 10 years now. I sort all my music into playlists, and on the daily I simply click on “Shuffle” to play a random mix of my music, meaning I can go through my day without having to keep an eye on the app which is perfect for me.Lately this feature has been getting worse. Where I would get pretty much an infinite playlist of my music, the shuffle mix adding more songs at the end of the queue it would create, well it’s not the case anymore. It only creates a small queue, and once it reaches the end, it goes back to the first song or even just stops.Also, maybe even more annoying, when I click “Shuffle my music”, it creates a queue of NOT my music. 20 to 60 max songs queue of only artists I DON’T LISTEN TO, nor like. I don’t know where these songs are coming from. I could understand one or two songs being out of place but it’s the WHOLE QUEUE.I don’t know what’s up with Deezer at the moment but this is really annoying. I understand sometimes things change and i

Why does deezer have multiple feature differences per platform ? whats the logic behind it ?

Hi. So I have Deezer taking over 26gb of iPhone storage. All my “favourite” music I have allowed to download on the setting provided…thinking that I can listen to this when I don’t have internet or service. Numerous occasions I have been caught with no service  (on plane, gym underground etc）How am I able to listen to downloaded music when I need internet to load all 3000 songs first. Am I doing something wrong or?

Why is the search function not available on downloaded music anymore when offline on IPhone app?

I never received my month recap

I’ve turned off all in-app notifications but am still getting pop ups promoting Deezer features like collaborative playlists for new years.

I didn’t recieve My Deezer Month for December, even though I’ve recieved it every month for the past two years. I just noticed that I didn’t have my notifications on anymore since I just got a new phone, so that’s probably why. But is there any way to still get the stats for December? I would just love to see them!

Hello, I didn’t receive my deezer month yet, i don’t know if it’s a problem on my part but I really look forward to it every month, i love stats (not in a weird way), so please send it to me😔😔. Thank you!

How cab I listen to live concerts on Deezer? 

Laptop with deezer is connected to stereo.  I can only stop, skip and play the music I selected on the laptop, i cannot change the music via deezer connect on my telephone. Is deezer connect broke or do I something wrong?

Bug: When the width of the page is reduced and then set to normal, the song title will be doubled and will scroll even if there is enough space to display it.Intended behavior: The title should only scroll if there is not enough space to contain the whole title.Platform: Firefox, LinuxThe title is doubled after performing the procedure belowVideo: https://files.catbox.moe/io12e6.mp4To reproduce: Play a song with a long title, then reduce the width of the page. Increase the width back to normal, then play a song with a short title. The title will be doubled and will wrap in the scrolling element.

The app keeps logging me out and I have to put up with an insane amount of Captchas, some that I can’t even finish because there are no identifiable images left to click! So I’m stuck in this loop when really I should already be listening to music. I will be switching to another service that isn’t Spotify if I have to keep doing this. Apple at least had me resetting my password via email which was quicker than this. 

I know, the option to sort the songs alphabetically removed intentionally. But that’s not the only problem I faced. Album names sometimes are written on the now playing screen, sometimes they aren’t. Also for many songs, lyrics have disappeared. But whenever i play those songs from the album page, the lyrics are there. I tried to talk with the support agents but couldn’t manage to do so. I also tried to send an email but nothing happened. If this goes like this, I’ll have to migrate to another music app, unfortunately.