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Guitar Hero
Mar 10, 2025 12:24 PM UTC

Random errors since about 1-2 weeks

Recently, I've been getting errors between songs on the web player that require me to refresh the page to continue playing.

Just before, I also got one like that on my phone.

This tends to happen after listening for quite a while and since I usually don't listen for hours on end, it only happens to me a few times a week. But it still seems like a pretty problematic development.

5 replies

awesomemac
Superuser
Superuser
Mar 10, 2025 7:54 PM UTC

Which OS are your using: iOS or Android? And both the most recent release?

nr5663Author
Guitar Hero
Mar 10, 2025 10:30 PM UTC

Android. Most recent, yes.

But also in the web player, like I said. I use that a lot more, so I get the error more often there.

In the browser console, it says for example (I removed query params since it looks like you might send potentially sensitive data there):

f-cdnt-stream.dzcdn.net/media/1/3/7/9/f/1852672447/79fe1ffac237a89f12539acfa02bcbc0.mp3

           Failed to load resource: the server responded with a status of 618 ()

Jaime.Deezer
Community Manager
Community Manager
Mar 18, 2025 9:55 AM UTC

Could you please share a screenshot of the error message in order to investigate.
Thanks

nr5663Author
Guitar Hero
Mar 18, 2025 11:44 AM UTC

Will do if it happens again. It's possible that it happened because I'm using Brave. I recently turned off tracking and ad blocking for Deezer, maybe it'll work now.

(But if it does, then the Deezer web app doesn't work correctly in my opinion. Because blocking tracking and ads shouldn't stop the player from working. At least for paying members. Although, if I recall correctly, you don't offer an ad supported free option anyway.)

nr5663Author
Guitar Hero
Mar 21, 2025 9:41 AM UTC

Ad blocking wasn't it.
Yesterday and today, it happened after keeping the tab open over night and then playing something in the morning. After the first song or so.