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Random errors since about 1-2 weeks


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Recently, I've been getting errors between songs on the web player that require me to refresh the page to continue playing.

Just before, I also got one like that on my phone.

This tends to happen after listening for quite a while and since I usually don't listen for hours on end, it only happens to me a few times a week. But it still seems like a pretty problematic development.

5 replies

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1504 replies
  • March 10, 2025

Which OS are your using: iOS or Android? And both the most recent release?


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  • Author
  • Runaway Baby
  • 3 replies
  • March 10, 2025

Android. Most recent, yes.

But also in the web player, like I said. I use that a lot more, so I get the error more often there.

In the browser console, it says for example (I removed query params since it looks like you might send potentially sensitive data there):

f-cdnt-stream.dzcdn.net/media/1/3/7/9/f/1852672447/79fe1ffac237a89f12539acfa02bcbc0.mp3

           Failed to load resource: the server responded with a status of 618 ()


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • March 18, 2025

Could you please share a screenshot of the error message in order to investigate.
Thanks


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  • Author
  • Runaway Baby
  • 3 replies
  • March 18, 2025

Will do if it happens again. It's possible that it happened because I'm using Brave. I recently turned off tracking and ad blocking for Deezer, maybe it'll work now.

(But if it does, then the Deezer web app doesn't work correctly in my opinion. Because blocking tracking and ads shouldn't stop the player from working. At least for paying members. Although, if I recall correctly, you don't offer an ad supported free option anyway.)


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  • Author
  • Runaway Baby
  • 3 replies
  • March 21, 2025

Ad blocking wasn't it.
Yesterday and today, it happened after keeping the tab open over night and then playing something in the morning. After the first song or so.

 

 


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