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Hitmaker
Mar 23, 2025 7:09 AM UTC
Answered

Your log in system is a pain in the ass a locked me out of my account with no help from you

Your log in system is a pain in the ass a locked me out of my account with no help from you

    DiezelAnswer
    Hitmaker
    Mar 23, 2025 4:40 PM UTC

    Yes, sorry for the message I was frustrated and the AI chat bot wasn't helping. I accidentally used the wrong email logging into my account in the browser when the PC app wanted verification. Once that happened the app made a new account and logging out/in would only use that new account. I had to delete all cookies from my browser to fix it.

    2 replies

    Jaime.Deezer
    Community Manager
    Community Manager
    Mar 23, 2025 1:51 PM UTC

    Hi ​@Diezel did you manage to log in? 

    DiezelAuthorAnswer
    Hitmaker
    Mar 23, 2025 4:40 PM UTC

    Yes, sorry for the message I was frustrated and the AI chat bot wasn't helping. I accidentally used the wrong email logging into my account in the browser when the PC app wanted verification. Once that happened the app made a new account and logging out/in would only use that new account. I had to delete all cookies from my browser to fix it.