I'm running Deezer 7.0.50 on a Mac, it's showing a banner to apply the update. I click on the "Restart now" and nothing happens. I've restarted the application many times, the update is not applied and the banner keeps popping up.
I am really, really fed up with the Windows app now.
After I removed the old version and installed the latest version, and downloaded some albums, a few days later they have all disappeared from ‘downloads’. I haven’t reinstalled anything since I downloaded them. I haven’t even logged out of Deezer since I downloaded them.
Also, you know how every Windows app should allow you to select a list of items using the Shift key (so you don't have to manually select hundreds of different tracks)? Doesn’t work.
Want to download a selection of your favourites (because deezer randomly removed them form your downloads and didn’t tell you)? You can’t. (Without first adding them to a playlist)
Want to download single tracks? You can’t.
Want to be sure that all your downloads do not randomly disappear? You can’t.
Want to be sure smart cache works as intended so you don’t use loads of data? You can’t.
I guess we all just have to accept that if you are not using a mobile app nowadays then you are not a priority.
Yeah! The desktop app is the reason I’m considering leaving Deezer. I’m fed up with promises about huge investments into the desktop version from Deezer’s representatives. It has been taking years, and it seems like the desktop app is a necessary evil, with the main goal being to abandon it as soon as possible.
Hello @Alex Spaseni, sounds like you’re using a previous version of the app that indeed had this problem. Use those links to update it to the version that fixed this issue:
With the app, both on windows and mac, I get a lot of error pages with the last version.
I discovered it when i wanted to go to an artist page, and I got an error. I started clicking randomly on artists and most of the times I got an error page.
On windows the error is so bad that the whole interface of the app turns black, and I have to use deezer → preferences to get the interface back.
I tried it on a couple of machines. On some the applications crashes on start, some crash when the app tries to obtain an auth token from the browser. Sometimes it works provided the browser accepts cookies and does not block skripts.
On those machines running Windows 10 S, the exe does of course not work at all, likewise on WoA systems.
Hi! Desktop app often crashes without reporting errors and some kind of actions on my part, just when playing music. Windows 10, DAC Fiio E10K (no DAC drivers since they are even more buggy, just Windows drivers). After restarting the application, it continues to work normally.
I am using Version 4.20.21 of the Deezer Windows App with a family subscription. I am the primary member of the subscription.
Since the last update, my app by defaults signs into another member of my family, regardless of how many times I have signed out and in, it still defaults back to the same family member. It also at times switches to this family member midway through playing a song.
I have tried reinstalling the app, but still, the problem remains.
PS. I am very happy that the constant “Captcha-ing” in order to log in is a thing of the past though :-)
Hello @ChristoV, first of all thank you for your support, we are very grateful I’ve had other users reporting this as well, our teams we’ll have a look into this.
Sorry to hear that. Please try reinstalling the app and clearing cache and cookies from the browser. If you could also change the audio quality settings and report back to us, I'd be really grateful!
How weird this sounds, but I got kicked out of all the apps Deezer. I went back in again and the music stopped hanging.
Hey @LFM in what feature of the app is this happening? Flow, personal playlists, mixes? @Aleksey Khlevnoy I've carried out some maintenance on your account, glad it's working now. Thanks for adding your feedback too @udbv
Hey @Rudi it is happening independent of listening to album or personal playlist.
Hi there, yes, you have the latest version. In your message, you said "When the connection is lost, it is impossible to listen to music". Are you downloading the songs and they aren't working? What is the error message?
There are no error messages. The songs are played only from the Internet. If the connection quality is low, the music just stops. I can't listen to a single song without the Internet, because the application does not cache anything or save anything. The application was given universal access. It definitely has write access.
Our Desktop/Web app can improve, and we need your help
This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.
What should I post here?
if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too
This topic is intended for version 4.20.0 and above, and for our browser version of Deezer
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I'm running Deezer 7.0.50 on a Mac, it's showing a banner to apply the update. I click on the "Restart now" and nothing happens. I've restarted the application many times, the update is not applied and the banner keeps popping up.
I am really, really fed up with the Windows app now.
After I removed the old version and installed the latest version, and downloaded some albums, a few days later they have all disappeared from ‘downloads’. I haven’t reinstalled anything since I downloaded them. I haven’t even logged out of Deezer since I downloaded them.
Also, you know how every Windows app should allow you to select a list of items using the Shift key (so you don't have to manually select hundreds of different tracks)? Doesn’t work.
Want to download a selection of your favourites (because deezer randomly removed them form your downloads and didn’t tell you)? You can’t. (Without first adding them to a playlist)
Want to download single tracks? You can’t.
Want to be sure that all your downloads do not randomly disappear? You can’t.
Want to be sure smart cache works as intended so you don’t use loads of data? You can’t.
I guess we all just have to accept that if you are not using a mobile app nowadays then you are not a priority.
I am actually considering moving to Spotify now.
Sorry. Rant over.
Yeah! The desktop app is the reason I’m considering leaving Deezer. I’m fed up with promises about huge investments into the desktop version from Deezer’s representatives. It has been taking years, and it seems like the desktop app is a necessary evil, with the main goal being to abandon it as soon as possible.
Thanks for reaching out to us about this. Have you tried reinstalling the app?
Hello @Alex Spaseni, sounds like you’re using a previous version of the app that indeed had this problem. Use those links to update it to the version that fixed this issue:
With the app, both on windows and mac, I get a lot of error pages with the last version.
I discovered it when i wanted to go to an artist page, and I got an error. I started clicking randomly on artists and most of the times I got an error page.
On windows the error is so bad that the whole interface of the app turns black, and I have to use deezer → preferences to get the interface back.
Got an update to 4.20.21 but still the same. Loged out and in and it works now.
Latest version (4.20.21) under Windows 10 2004
Window loads up briefly then disappears. Program closes.
Tried reset, repair and uninstall. Nothing resolves this.
Not happy.
I tried it on a couple of machines. On some the applications crashes on start, some crash when the app tries to obtain an auth token from the browser. Sometimes it works provided the browser accepts cookies and does not block skripts.
On those machines running Windows 10 S, the exe does of course not work at all, likewise on WoA systems.
All in all, it went pretty badly.
I always use email and password.
I don't intend to change the password now, as other members of my family use it.
Beaside, the password works on phone app and phone webbrowser.
I use Microsoft Edge as default browser both in computer as in pc. It works on phone, as I said.
Just remembered to try Chrome on pc, and it worked.
Thanks for coming back. No need to change your password then.
For the Edge, like I said above, you just need to clear cache and cookies and it should work again. Enjoy Deezer
Hi! Desktop app often crashes without reporting errors and some kind of actions on my part, just when playing music. Windows 10, DAC Fiio E10K (no DAC drivers since they are even more buggy, just Windows drivers). After restarting the application, it continues to work normally.
It also happens to me, sometimes.
I am using Version 4.20.21 of the Deezer Windows App with a family subscription. I am the primary member of the subscription.
Since the last update, my app by defaults signs into another member of my family, regardless of how many times I have signed out and in, it still defaults back to the same family member. It also at times switches to this family member midway through playing a song.
I have tried reinstalling the app, but still, the problem remains.
PS. I am very happy that the constant “Captcha-ing” in order to log in is a thing of the past though :-)
Hello @ChristoV, first of all thank you for your support, we are very grateful I’ve had other users reporting this as well, our teams we’ll have a look into this.
Sorry to hear that. Please try reinstalling the app and clearing cache and cookies from the browser. If you could also change the audio quality settings and report back to us, I'd be really grateful!
How weird this sounds, but I got kicked out of all the apps Deezer. I went back in again and the music stopped hanging.
I’m on desktop. Can someone help me? Probably just a bug, but it’s ticking me off.
Rudi wrote:
Hey @LFM in what feature of the app is this happening? Flow, personal playlists, mixes? @Aleksey Khlevnoy I've carried out some maintenance on your account, glad it's working now. Thanks for adding your feedback too @udbv
Hey @Rudi it is happening independent of listening to album or personal playlist.
Desktop app. Ever since I have been a customer songs will randomly stop playing saying “playback error”.
Recently (several weeks) when I click on the artist it goes to an error page retry, but to not avail ! Please fix this.
Hello @Ralfito, try uninstalling the app, restarting your computer, downloading the app from our website and installing it again.
Hello @Shustry, what is the version of your Deezer app?
Managing songs in playlists is a disaster, its so full of bugs.
Do the following
add about 20 songs to a playlist
select a manual order
start dragging some songs around
start deleting some songs => sometimes delete does not work => refresh
drag more around
songs start to get duplicated in the playlist
Rafael. wrote:
Shustry wrote:
Kevin Deezer wrote:
Hello @Ralfito, try uninstalling the app, restarting your computer, downloading the app from our website and installing it again.
Hello @Shustry, what is the version of your Deezer app?
Hi there, yes, you have the latest version. In your message, you said "When the connection is lost, it is impossible to listen to music". Are you downloading the songs and they aren't working? What is the error message?
There are no error messages. The songs are played only from the Internet. If the connection quality is low, the music just stops. I can't listen to a single song without the Internet, because the application does not cache anything or save anything. The application was given universal access. It definitely has write access.
Hello @Shustry and @SChalm, thank you both for the feedback, we’ll share it to our teams and get back to you. Sorry about those inconveniences.
I’ve had other users reporting this as well, our teams we’ll have a look into this.
