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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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662 replies

  • Tiny Dancer
  • 1 reply
  • April 11, 2025

I'm running Deezer 7.0.50 on a Mac, it's showing a banner to apply the update. I click on the "Restart now" and nothing happens. I've restarted the application many times, the update is not applied and the banner keeps popping up.

 


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I am really, really fed up with the Windows app now.

After I removed the old version and installed the latest version, and downloaded some albums, a few days later they have all disappeared from ‘downloads’. I haven’t reinstalled anything since I downloaded them. I haven’t even logged out of Deezer since I downloaded them.

Also, you know how every Windows app should allow you to select a list of items using the Shift key (so you don't have to manually select hundreds of different tracks)? Doesn’t work.

Want to download a selection of your favourites (because deezer randomly removed them form your downloads and didn’t tell you)? You can’t. (Without first adding them to a playlist)

Want to download single tracks? You can’t.

Want to be sure that all your downloads do not randomly disappear? You can’t.

Want to be sure smart cache works as intended so you don’t use loads of data? You can’t.

I guess we all just have to accept that if you are not using a mobile app nowadays then you are not a priority.

I am actually considering moving to Spotify now.

Sorry. Rant over.

 


jirikovoego
Lover
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  • Lover
  • 122 replies
  • April 27, 2025

Yeah! The desktop app is the reason I’m considering leaving Deezer. I’m fed up with promises about huge investments into the desktop version from Deezer’s representatives. It has been taking years, and it seems like the desktop app is a necessary evil, with the main goal being to abandon it as soon as possible.


José.Deezer
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  • Deezer Staff
  • 379 replies
  • May 10, 2025
bluezzbastardzz wrote:
José.Deezer wrote:

Please have a look to this short video I just made - https://youtu.be/adK6Qk0ZXUs

It seems to be private, so cannot be opened.

 

@bluezzbastardzz Hello, indeed it was private, I just switched to public. Thanks for highlighting this.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • June 11, 2020

Hi there @Danninnnela @MokaSooN 

Thanks for reaching out to us about this. Have you tried reinstalling the app?


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  • Lucky Star
  • 1593 replies
  • June 12, 2020

Hello @Alex Spaseni, sounds like you’re using a previous version of the app that indeed had this problem. Use those links to update it to the version that fixed this issue:

Mac: https://www.deezer.com/desktop/download/artifact/darwin/x64/4.19.30
Windows: https://www.deezer.com/desktop/download/artifact/win32/x86/4.19.30

Have a nice day


  • Tiny Dancer
  • 2 replies
  • June 16, 2020

With the app, both on windows and mac, I get a lot of error pages with the last version. 

 

I discovered it when i wanted to go to an artist page, and I got an error. I started clicking randomly on artists and most of the times I got an error page. 

 

On windows the error is so bad that the whole interface of the app turns black, and I have to use deezer → preferences to get the interface back.


  • Tiny Dancer
  • 4 replies
  • June 18, 2020

Got an update to 4.20.21 but still the same.
Loged out and in and it works now.


  • Tiny Dancer
  • 1 reply
  • June 18, 2020

Latest version (4.20.21) under Windows 10 2004

Window loads up briefly then disappears. Program closes.

Tried reset, repair and uninstall. Nothing resolves this.

Not happy.


I tried it on a couple of machines. On some the applications crashes on start, some crash when the app tries to obtain an auth token from the browser. Sometimes it works provided the browser accepts cookies and does not block  skripts.

 

On those machines running Windows 10 S, the exe does of course not work at all, likewise on WoA systems.

 

All in all, it went pretty badly.

 


  • Tiny Dancer
  • 4 replies
  • June 23, 2020

I always use email and password. 

I don't intend to change the password now, as other members of my family use it. 

Beaside, the password works on phone app and phone webbrowser. 

I use Microsoft Edge as default browser both in computer as in pc. It works on phone, as I said. 

Just remembered to try Chrome on pc, and it worked. 

Must be any Edge configuration. 

Thanks for your reply. 

Regards. 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • June 24, 2020

Hi there @rtg 

Thanks for coming back. No need to change your password then.

For the Edge, like I said above, you just need to clear cache and cookies and it should work again. Enjoy Deezer :v_tone2:


  • Tiny Dancer
  • 1 reply
  • June 25, 2020

Hi! Desktop app often crashes without reporting errors and some kind of actions on my part, just when playing music. Windows 10, DAC Fiio E10K (no DAC drivers since they are even more buggy, just Windows drivers). After restarting the application, it continues to work normally.


  • Tiny Dancer
  • 4 replies
  • June 25, 2020

It also happens to me, sometimes.


  • Runaway Baby
  • 3 replies
  • June 29, 2020

I am using Version 4.20.21 of the Deezer Windows App with a family subscription. I am the primary member of the subscription.

Since the last update, my app by defaults signs into another member of my family, regardless of how many times I have signed out and in, it still defaults back to the same family member.  It also at times switches to this family member midway through playing a song.

I have tried reinstalling the app, but still, the problem remains.

PS. I am very happy that the constant “Captcha-ing” in order to log in is a thing of the past though :-) 


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  • Lucky Star
  • 1593 replies
  • June 30, 2020

Hello @ChristoV, first of all thank you for your support, we are very grateful :slight_smile: I’ve had other users reporting this as well, our teams we’ll have a look into this.

Thank you for the feedback


LFM
Lover
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  • Lover
  • 52 replies
  • July 4, 2020

@Rudi 

 

Player stops after some songs (Desktop app 4.20.21) . 

It is a very unpleasant and constant issue.


Rudi wrote:

Hi there @Aleksey Khlevnoy 

Sorry to hear that. Please try reinstalling the app and clearing cache and cookies from the browser. If you could also change the audio quality settings and report back to us, I'd be really grateful! :v_tone2:

 

How weird this sounds, but I got kicked out of all the apps Deezer. I went back in again and the music stopped hanging.


I’m on desktop. Can someone help me? Probably just a bug, but it’s ticking me off.


LFM
Lover
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  • Lover
  • 52 replies
  • July 6, 2020
Rudi wrote:

Hey @LFM in what feature of the app is this happening? Flow, personal playlists, mixes?
​​​@Aleksey Khlevnoy I've carried out some maintenance on your account, glad it's working now. Thanks for adding your feedback too @udbv :thumbsup_tone2:

 

Hey @Rudi it is happening independent of listening to album or personal playlist.


Mr.Popo
Runaway Baby
  • Runaway Baby
  • 4 replies
  • July 9, 2020

Desktop app. Ever since I have been a customer songs will randomly stop playing saying “playback error”.

Recently (several weeks) when I click on the artist it goes to an error page  retry, but to not avail ! Please fix this.


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  • Lucky Star
  • 1593 replies
  • July 17, 2020

Hello @Ralfito, try uninstalling the app, restarting your computer, downloading the app from our website and installing it again.

Hello @Shustry, what is the version of your Deezer app?


  • Tiny Dancer
  • 1 reply
  • July 17, 2020

Managing songs in playlists is a disaster, its so full of bugs. 

Do the following

  1. add about 20 songs to a playlist
  2. select a manual order
  3. start dragging some songs around
  4. start deleting some songs => sometimes delete does not work => refresh
  5. drag more around
  6. songs start to get duplicated in the playlist

  • Tiny Dancer
  • 3 replies
  • July 21, 2020
Rafael. wrote:
Shustry wrote:
Kevin Deezer wrote:

Hello @Ralfito, try uninstalling the app, restarting your computer, downloading the app from our website and installing it again.

Hello @Shustry, what is the version of your Deezer app?

Hi @Kevin Deezer . 4.20.30.104

 

Hi there, yes, you have the latest version. In your message, you said "When the connection is lost, it is impossible to listen to music". Are you downloading the songs and they aren't working? What is the error message?

There are no error messages. The songs are played only from the Internet. If the connection quality is low, the music just stops. I can't listen to a single song without the Internet, because the application does not cache anything or save anything. The application was given universal access. It definitely has write access.


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  • Lucky Star
  • 1593 replies
  • July 22, 2020

Hello @Shustry and @SChalm, thank you both for the feedback, we’ll share it to our teams and get back to you. Sorry about those inconveniences.


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