include
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
Show first post

523 replies

D
Rank

Hello! Since the purging of k-pop on Spotify I came back to Deezer now that you have all those songs that vanished from Spotify 😛 also enjoying the HiFi plan so much <3

However… my desktop app (version 4.32.30) simply closes after about 2hrs of playing non-stop, no matter if it's directly an artist page, flow or a playlist. I first thought it was due to moving it to the other HDD, but then I got it back on the SSD and it still closes suddenly. I did download a playlist everytime, so I don't know if that might the culprit. 

Hope you can help me soon as I really really prefer you guys over the other apps :D

Edit: installed from the windows store

W
Rank

Hi, I am using windows app version 5.30.510. The close and report buttons are not clickable when lyrics shown.

B
Rank
Userlevel 1
Badge

I believe this happens when you close the window with the “x” in the top right and reopen it later (the program never shut down)

A
Rank
Userlevel 1

@Rudi confirmed still happening on 4.27.0

R
Rank
Userlevel 2

Spacebar does not work correctly.

https://streamable.com/k8w6vg

This behavior is in the web version, in all browsers, for Windows and Linux.

Cleared the browser's cache and cookies, didn't help.

A
Rank
Userlevel 3
Badge
I keep getting these error messages multiple times each day, they seem random.
It’s in both the windows app as in the webplayer in chrome.
If I restart the app or refresh the browser everything works again.

 

E
Rank

I have two issues that are getting quite annoying. I’m using the desktop app with a paid subscription on a high spec desktop pc (no power saving settings) with good internet speed (40-80 down, 15-25 up). 

  1. Whenever I choose play on a new song it starts playing straight away and then just after it starts it pauses for a second before it carries on. It doesn’t do this when auto playing the next song on a playlist. Why does it do this? How do I get rid of this “feature”?
  2. Much more annoying though is the player freezing at random times. Sometimes it will start back up again after a while, sometimes it doesn’t (or I ran out of patience and restarted it). I’ve uninstalled and re-installed the app but it still does it. Any ideas on how to fix this?

 

O
Rank

There is no use of Desktop App if I cannot cast my music on my hifi system. 

R
Rank
Userlevel 2

Screen recording with this bug https://streamable.com/k8w6vg

R
Rank
Userlevel 2

When I press the spacebar, along with the pause of the audio, the behavior of the page element in focus is triggered. For example, if the focus is on the list of tracks, then pressing the space bar will stop the song and scroll down the page, and if the control panel is in focus, then the song is paused and in less than a second continues to play again (double actuation of the "pause" button).

This behavior is in the web version, in all browsers, for Windows and Linux.

Here is a link to a similar question


Cleared the browser's cache and cookies, didn't help.

There is no desktop application for Linux (kubuntu is my main OS)

Want to know when this bug will be fixed?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Rémy.G @Ruslan Saiko 

Thank you so much for your detailed bug reporting. I've passed your info to our devs for investigation. Please stay tuned for further updates :relaxed:

Hey @Douglas Prado Nacasato 

Our major updates planned for the desktop app this year should sort that out.

In the meantime, try uninstalling it, deleting any Deezer folder you find and restarting your PC. After that, try reinstalling it, but from here:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

K
Rank

Hey Deezer, Can you please fix the download on Deezer Desktop, please? It’s quite annoying having to realize you have to download all your music again after every single update. It makes me not want to update, to be honest. After an update,  some of your songs can’t play offline at all you can even get a play for a few seconds before it stops, it downright doesn’t play at all. In my country, internet comes at a high cost and realizing I have to download it after every update is really painful to given the fact that sometimes I download loads of playlists down once. I use my capped-data internet during the daytime only to realize (via Glasswire) that some of the songs aren’t playing the offline files but it’s streaming online with my data which kind of defeats the purpose of the offline download in the first place.

 

Sometimes I think what about a quick download of that particular album or playlist (since you can’t download individual songs) but then when I clear the download...IT GOES TO SMART CACHE...and when I try to re-download...it LOADS THE SAME OLD FILES...the ones that aren’t working. And if I attempt to clear smart cache it means I have to delete ALL MY MUSIC files since there’s no option to either delete only your smart cache or to delete only your downloaded music. And if this is happening after every update (I think I’ve gotten 2 updates within the span of 2 months).

Please is there a solution to this or is it a serious bug that needs to be fixed?

Rudi
Rank
Userlevel 7
Badge +7

We're working on that too, our player, to improve performance @JoeBro1907 everyone here at Deezer is fed up with bugs :sweat_smile: but we're working on long-term improvements, that's why it takes longer.

V
Rank

Anyone else having issue that moving window crashes the app? This is in windows 10, app version 5.20.0. Tried reinstalling but that didn’t help

crash_gif

 

F
Rank

I have some weird issues with a few songs. I have listened to over 200 songs in my library without any issues, but two of them have some issues, there’re two songs with the same title “Maroon 5 - One More Night” from the same album “Overexposed”, the only difference is that one album has a few more songs in it. The problem is, that one of these two tracks can play without issues on desktop app and web, while the other track (with higher popularity rate) stops at 0:15 and shows "An error occurred please try again later" message, but I can play both tracks on my phone without issues.

nonstatiq
Rank

Hi there @BaronVonCoco @BBB_theuser 

Thanks for letting us know about this. We're currently releasing our 5.0 version which shouldn't have these issues any longer. Could you please keep an eye on the update and let me know how the app performs? 

Have a nice week ahead! :relaxed:

Hi

Could you please explain, why in 5.0 ver when i want close Deezer on Mac app quit at all?

gmcoates
Rank
Userlevel 2
Badge

The Deezer desktop is just junk, clearly built with some dodgy JS built tool as a foundation and more non specific windowing frameworks, an utter pile of junk.

The system bar menu on the Mac sums it as to why this should be deleted and started again and it should be done natively.

Anyway the main window is closed and music is playing (that is good) and wait I have a call so I want to pause the music, great head to the system menu to click pause, wait why has the entire desktop app appeared, what is the point, how did that get past QA, who in QA needs firing, maybe someone else told QA it would be OK, well it isn’t. Better off not having the system bar menu at all.

Clearly Deezer don’t care about the desktop, so fair enough but if that is true just come out and say it rather than building this piece of junk, this time could be spent on the mobile app, wearable app or an Apple TV app.

bluezzbastardzz
Rank
Userlevel 7
Badge +8

It just happens and I have no option to revert back to HiFi, because the only option available is 128.

As far as I know, this is only a display bug in the desktop app happening sporadically. You can check the actual audio quality for the currently playing song in the play queue on the album cover, and it still shows HiFi while the audio quality setting might only show an enabled SQ at 128kbps MP3 like for a free user. Usually this fixes itself with the next track coming up in HiFi.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
P
Rank

Hey folks,

 

just installed the desktop app. Yet I cannot get beyond that cookie notification pop-up. If I click on “Ich stimme zu” nothing happens. Whatever I change in those settings below that black buttons doesn’t have any effect at all.

 

Does anybody have an idea how to solve this?

 

Thanks in advance,

Hendryk

 

 

 

oldrecord
Rank
Userlevel 7
Badge +4

OK, I misunderstood your posting and thought you meant the overview of all your playlists. But if you want to sort the tracks of a single playlist, you can click on the header of each column, e.g. for A-Z Tracks which will sort all tracks alphabetically either top to bottom or vice versa with a second click, and the third click will restore the former sorting.

 

Thanks @bluezzbastardzz your help is awesome. It looks like I will have to get used to clicking on each header instead of the great user friendly box. Never mind, these things are meant to try us!  Take care,, and keep safe.. :notes::slight_smile:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov
P
Rank

Hi @pillenknick 

Thanks for reporting it. Trying reinstalling the app and let me know if the issue persists, please :thumbsup_tone2:

Hey @briancomin have you restarted your Windows since installing the new version of the app? I wasn't able to reproduce it here on a Mac but we can also test on a Windows if the issue persists on your side.

Hej Rudi,

 

Seems like it was one of those issues that can be resolved be turning it off and on again. A third restart of my computer fixed it. xD

U
Rank

Hello, 

  • if the player is displaying error messages, or if the playback is interrupted, let us know

Deezer version 4.20.21

O.S. Windows 10 1909

Music: Flow

Problem: playback is interrupted, can occur as in 30 seconds playback, as in once in an hour.(longest playback without interruption)
Displays general error message, after accepting the same song played.
 

I
Rank
Badge

Navigation on deezer.com is often broken. When I click < Back in the browser, the page doesn’t go anywhere, it remains where I am (but the URL changes).

If I refresh (F5) the page loads according to URL, but there is a glitch: it always asks “Reload site? Changes you made may not be saved.”.

Please remove this popup. There is no change I made… The site does not reload until the ok button is clicked. The popup is modal, nothing can be done until it’s closed.

Thank you!

Browser: Microsoft edge, in Windows 10. Obviously everything the latest version since updates are forced, not optional.

PS: I’m not interested in the Deezer app. The browser version is much more flexible since it can be searched with Ctrl-F.

JohnyV3
Rank
Userlevel 3
Badge +1

Pls make an usual .EXE installer. I don’t have microsoft store so I can’t use your program

@ZeraToleranc 
https://www.deezer.com/desktop/download?platform=win32&architecture=x86

M
Rank

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

I’m using web version and since some days it has a problem. I usually listen music with lyrics, but now it don’t go in sync

https://streamable.com/0l6i65

Reply


TERMS OF USE DEEZER COMMUNITY SITE