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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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S
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After using Deezer for Windows app for one day I see three recurring bugs:

 

App consistently crashes after few hours of playback.

 

Excessive memory consumption. 1GB for a simplistic music player is too much.

 

Navigation in app more often doesn’t work than it does. This includes the back / forward buttons and links to artist, title, etc. Often a link does nothing. Usually after following a link the back button don’t work when I want to go back to previous view, when it does work, the forward button breaks and so on.

S
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Observation / feature request. Clearly, there is a sync between webpage and the PC app, because the browser shows what the app is playing. Let the user control the currently playing device from his phone app or browser like Spotify does it.

 

 

jirikovoego
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Fixed after another try to reinstall.

co5oos
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After using Deezer for Windows app for one day I see three recurring bugs:

 

App consistently crashes after few hours of playback.

 

Excessive memory consumption. 1GB for a simplistic music player is too much.

 

Navigation in app more often doesn’t work than it does. This includes the back / forward buttons and links to artist, title, etc. Often a link does nothing. Usually after following a link the back button don’t work when I want to go back to previous view, when it does work, the forward button breaks and so on.

About the memory usage.

I've observed, that after listening for a while or skipping tracks, the memory usage goes up to 3GB, after that it writes all that to the blob_data folder in AppData. When this happens windows defender decides to quickly scan those new files, rendering the system unresponsive due to 100% cpu usage. After that deezer app memory usage returns to normal levels, but the cycle continues. I had to add the deezer appdata folder to the defender exclusions, so the scan doesnt happen, because i cant use my computer at all at that time.

This has to be fixed.

H
Userlevel 7
Badge +6

Hello.

I can not open on web app these albums.

!

Error

An error occurred, please try again later.

RETRY

Volume 2 opens.

Edit: seems that time fixed 😃 Now they open.

C
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Hi Rudi,

Thanks for your comments Re: dropouts on hifi streaming. I have the app on my phone, but use the desktop app on my PC 99.9% of the time through my DAC/HIFI system when listening to Deezer. It’s under these listening conditions that I have experienced the dropouts using Chromium and Vivaldi browsers. The dropouts only last for about 10/15 secs then normal service resumes.

Where on the desktop app do I find out which version I’m using?

All the best

coypu.

R
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Userlevel 2
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Hi Rudi,

yes I tried that. Deleted, restarted pc, reinstalled, no difference.

The web player has sound but is not gapless.

getting really fed up with Deezer, never had so many problems, I will be cancelling my subscription.

 

J
Rank

Hi, recently my Spotify subscription ended so instead of renewing it I decided to try and see if other services could be a better alternative.

After looking I found Deezer and looking at the plans pricing and overall features I decided it could be the one, but I’ve found myself dealing with a couple of issues and bugs on the macOS app which honestly deters me from upgrading to Premium (let alone the affordable Hi-Fi plan, which was the reason I wanted to try it).

My (Intel) MacBook is running macOS Big Sur 11.2.1 and Deezer 4.32.20.14 (which is the latest version at the time of this writing). 

So here are the major (hopefully only) bugs/issues (some are about the music catalog, but still issues) I’ve encountered while using Deezer and its app for the past 3 days: 

  1. Some artists (specially small or Indie ones) are missing.
  2. Some artists (specially small ones) have their discography with major gaps. [e.g. Blair (also under Evan Blair), Clans, Deal Casino, Guytano, Harry Strange, etc.].
  3. Namesake artists (specially those one-worded) share the same page, mixing their discography which makes it incredibly difficult to find their albums/songs. (e.g.  Blair, Danny, Denny, Henry, Gray, etc.).
  4. Just like both @Paul Taylor and @alex_the_v said before:

    The Mac version of the App still doesn’t work properly, when you click on “Artist” or discography, after the initial click the links stop working.  very frustrating.  

    On the verge of giving up… i’ll switch to the browser version… hopefully that works. 

    When you search for something and click on a search result, the back button sometimes doesn’t work, either does no effect or takes you to some random places of the search history

  5. If the Deezer app window is maximized (a.k.a macOS’ “Full Screen” mode), whenever you go to another app and come back to Deezer the page refreshes and takes you to the top, which is super annoying if your were deep down in that page looking for something. And this happens every time you leave and come back!

For issues 4 and 5 I’ve been quitting and reopening the app to fix it just for the issue to come back after 15-20 min. This is just ridiculous.

Now, those are the ones I’ve encountered after just 3 days which makes me wonder how many I haven’t, and all of this is just so sad because I really like the fact that Deezer and Spotify are very similar in terms of features and library size (except for issues 1 and 2), and Deezer’s plan pricing is so much better than Spotify (and has CD quality too!).

So I really hope someone reads this and take it to the Deezer team and they fix these bugs/issues so I can just switch once and for all!

 

Thanks in advance, 

Joe.

 

P.S.: Sorry for such long post.

Rudi
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Thanks for the feedback @Jure Simon we'll certainly pass it on to our devs.

Hey @jirikovoego 

Fair enough, you have some points where we need to improve, of course.

Yes, our SDKs are getting a much-needed update this year and we're working on stuff from scratch. Connectivity is what we want to improve this year because we also don't want an app that has bugs and makes users frustrated.

The Xbox app is also getting a much-improved update soon. Stay tuned, subscribe to the topic, and keep an eye on the community - you'll be able to decide better along the year.

In the meantime, @jirikovoego @Jure Simon have a great week!

P
Rank

Thanks for letting us know @Paweł Bednarz have you tried reinstalling the app since?

Will pass your comments on!

I found an error in event log caused by WindowsUpdateClient: 0x80073D02: 9NBLGGH6J7VV-Deezer.62021768415AF. Application couldn’t automatically update, so I did manually.

Now version is 5.30.10 and I will check if problem still exists

plocu
Rudi
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Userlevel 7
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Hey @JoeBro1907 

Don't be sorry, we love the long posts here! So detailed and full of important feedback.

Ok, let's tackle it bit by bit. Content-wise, you can have a look here (we're more than happy to try and fetch those missing tracks for you):

Now about the other points in relation to our desktop app, there's no hiding. We're developing significant updates for it that should cover most if not all of these shortcomings (media keys, Bluetooth buttons recognition, fullscreen oversights, etc). Right now I'm unable to provide more details apart from assuring you all that we're taking care of these things because there are many conditions to be met. I'd love to be more transparent and reassuring but there's always the risk of missing a deadline and making users more frustrated. Stay tuned to the community and send me a PM if you wish - I'll be the first one to share news once we've got them.

Have a great week!

scobihughes
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I’ve just noticed on the WIndows desk top app that the Audio Quality is at standard 128kb/s, how do i change this to Lossless?

music saves
J
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Content-wise, you can have a look here (we're more than happy to try and fetch those missing tracks for you):

 

Ok, I’ll check it out, thanks!

 Now about the other points in relation to our desktop app, there's no hiding. We're developing significant updates for it that should cover most if not all of these shortcomings (media keys, Bluetooth buttons recognition, fullscreen oversights, etc). Right now I'm unable to provide more details apart from assuring you all that we're taking care of these things because there are many conditions to be met. I'd love to be more transparent and reassuring but there's always the risk of missing a deadline and making users more frustrated. Stay tuned to the community and send me a PM if you wish - I'll be the first one to share news once we've got them.

Have a great week!

Thank you @Rudi that’s really reassuring knowing that there’s someone you can talk to and they’ll let the team know!

I can't wait to get that update and get those issues fixed! I’ll sure hang tight! I wish you a great week too!

S
Rank

I can’t close the lyrics view, that X button on the upper left corner does nothing. Win 11, app version 5.30.520. The only thing that helps in this situation is clicking on Queue button.

R

Hi deezer team, hi Ruslan !

 

I have the same issue, on Windows 10.
When the current window focus is changing with Alt+tab, I have to click on the Deezer UI to be able to use keyboard on the app.

For a better user experience, people just should do “Alt+tab , space” to play/stop music, like any player or music application (VLC, Spotify and much more)

 

 

scobihughes
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That seems to be it sorted now

music saves
K
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Userlevel 7
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Hello @ChristoV, first of all thank you for your support, we are very grateful :slight_smile: I’ve had other users reporting this as well, our teams we’ll have a look into this.

Thank you for the feedback

https://www.deezer.com/en/profile/3421485864
A

If this is any use to the devs, on the latest desktop update (Version 5.30.10 (5.30.10.48)), I’m finding the downloads stopping on my own playlists instead of automatically downloading when you open the client. I didn’t have this on the previous version. It’s only on the Mac mini M1, downloads are fine on my old intel MacBook Pro.

Rudi
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I can't wait for it either @JoeBro1907 

I use the desktop app on a daily basis to be able to test these issues and also track issues. I also wear Bluetooth headphones and I miss using media buttons as the web player does.

Lastly, I'm very eager for when we get gapless playback too!

Besides, it'll make me really fulfilled once I can tell you all that these things are no longer a problem :thumbsup_tone2:

C
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Userlevel 4
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It could be because we don't fully support the browsers @coypu but there's light at the end of the tunnel, it's on our radar.

To check for the version, have a look at the top left, Deezer, and About :relaxed:

Hi Rudi,

I have just realized that in actual fact I use the Web Player and not the desktop app as the app is not compatible with Linux. I some how thought I was using the desktop app when streaming Deezer. :kissing_smiling_eyes:

Cheers

coypu  

N
Rank
Userlevel 1

Hi again,

it seems that my previous navigation issues are resolved in 5.20.0, so thanks for that!

 

I still have playback issues. This also happens back in 5.10.0 but I didn’t mention it because the navigation issues were more annoying and this one sounds a bit more complicated to fix.

So what happens is, after a few tracks, the music will sometimes stutters/stopping for a few seconds/minutes. Or sometimes even stopping for good. I can try pausing/unpausing it for a temporary remedy but it will immediately stutter again. Another way is skipping to the next track and then clicks back to previous track, this will resolve the stuttering for the current track, but the next track or some tracks after it will have the same problem again.

Sometimes it even throws error, although not always:

 

I’ve already ruled out my connection since I’ve tested it with streaming something else and they run well. Also this doesn’t seem to happen on the mobile (iOS) app, only the desktop app.

Leonídia.Deezer
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Userlevel 7
Badge +5

Hi @Mithent, thank you for your message.

Before moving forward with this request, can you tell us if you can reproduce same issue in the webplayer - www,deezer.com?

Can you try to record a video where issue is visible. Thanks

Hi Leonídia,

Thanks for your response. Yes, I can reproduce this using the web player - here’s a video:

https://clipchamp.com/watch/82noOo9gZxG

Here, the songs in my listening history initially are ‘Shore: The Fellowship of the Ring’ and ‘Theme from Jurassic Park’, and playing them from the listening history list works correctly.

I then listen to ‘Opening Titles’ from the Jurassic Park soundtrack.

Returning to my listening history, this song doesn’t show in the list (unless I refresh the page). However, if I play the first item in my history (supposedly still ‘Shore’), it actually plays ‘Opening Titles’, and playing ‘Theme from Jurassic Park’ from the history plays ‘Shore’.

Thanks for looking into this!

Mithent

Hello @Mithent thanks for video and details.

Indeed, our team and myself managed to reproduce the same issue. According to our developers, seems that the “recent listen history” updates the content, but displays the wrong information.

Incident was opened and you will get an email from me that will be linked to that issue.

As soon as a fix is launched you will get in the days afterwards an communication from our support informing the fix.

In the meantime if you need any extra support, please keep using this thread. Thanks 

Noam Asulin
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Userlevel 7
Badge +14

Yo everyone ! 

 

Here is my feedback so far based on 5.0.0/5.10.0 . (I know a new version is available , still didn’t get it ).

 

v5.0.0

 

  • Hearted a song won’t update 

  • Backward Navigation doesn’t work in a “Page error” (i.e. broken album page) . Actually they don’t work at all  

  • Removing an album from favorites won’t update unless I navigate to a different section and go back to albums

 

v5.10.0

  • Desktop app is crashing when dragging it up . See video :

https://drive.google.com/file/d/1BVp0CcyENA76SYW0XqA1IVECJce5e5JN/view?usp=sharing

 

  • Sharing an album from the desktop app is not possible (In a shape of widget .) . Assuming I want to share an album here in the forum I can do it only from deezer.com . When trying to share from the desktop app I get the following : 

But when I share from deezer.com I get the following which can be shared on the forum ( It appears as widget automatically 

 

 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Jaime.
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Hello @Ratso does this happens in the web version or mobile app too or just on the Desktop app?
could you please provide a video with the issue in order to help our devs to investigate?
Thanks and apologies for the inconvenience

R
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Userlevel 2
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Hi Rudi,

my os is Windows 10.

where is the App. Version?

i downloaded it yesterday.

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