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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
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Rudi
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Userlevel 7
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Thank you for all your patience and feedback @hmnd @Eezer @Roman Sofronov @P.S :clap_tone2:

bluezzbastardzz
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Userlevel 7
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It’s possible that IE 11 is no longer supported by the Deezer website, not sure. In case you already have Windows 7, you could also install the new MS Edge Chromium version which is a much better browser by Microsoft which does not need many computer resources.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
jirikovoego
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Userlevel 4
Badge +3

I can’t close the lyrics view, that X button on the upper left corner does nothing. Win 11, app version 5.30.520. The only thing that helps in this situation is clicking on Queue button.

The issue still is there. The X button on the upper left corner in the lyrics view still does nothing.

I’ve 6.0.60 and few (minor) versions back this issue has been fixed for me.

Rob Igo
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Userlevel 7
Badge +10

I’ve already reported this to Deezer but so other users are aware - in the Windows Desktop if you are in full screen mode and choose a playlist with more than 40 tracks, click on Queue it will only show you the first 40 tracks (it will play the rest but you need to com back out of Queue) :) 

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
K
Rank
Userlevel 1

I’m using a macbook with Big Sur 11.3. And of course the latest Deezer desktop app.

 

Problem:

Go to album or artist page or playlist page, then click the top left “Back” button, it does nothing. It does not go back but simply reset the position to the top of the current page.

 

If I want to escape, I have to click on other tabs.

I am aware that this issue was “supposed” to be fixed a year ago, but apparently it’s back. I can send the devs a recording if they want. I just want it to be fixed.

 

 

Rudi
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Userlevel 7
Badge +7

We're actually discussing improvements in bug/app testing at the moment @LucSe 

I also have a personal project about to be launched. I'm thinking of a dedicated desktop app group here in the community where the selected few members can give topnotch feedback to our devs on the app. Would you be interested in taking part? It's a bit like this thread, but more of a small private area. One of our best developers is willing to participate whenever possible, so I thought this could be a win-win for us.

bluezzbastardzz
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Userlevel 7
Badge +8

Did you check the album cover in the play queue view? The normal album page and the thumbnail in the playbar will not show you the HiFi or HQ sticker.

 

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
S
Rank

I’ve contacted Deezer about the issue before, but it looks like the desktop version does NOT have an offline version. I’m on version 4.20.30 and I have to sign in EVERY time that I use it, which is pretty frustrating. This also means that it needs to open on the Deezer website EVERY time I sign in. Which is NOT offline. I have internet issues sometimes (rural area) so part of why I bought the subscription was the ability to use the offline version (especially on downloaded playlists.) But with all the ads you keep sending through (no, I don’t care about the latest playlists, thank you) and the requirement to sign in continually, this means it’s still drawing on download and internet connection. Please fix this!

What’s most frustrating was that on previous versions of the desktop app this wasn’t a problem.

A
Rank

I had an infamous issue when the Windows App (both Desktop and Windows Store version) crashed immediately after login. However, I managed to solve it and decided to share my solution. I hope it will help your developers to prevent it completely. 

After checking some suggestions in other threads on this site, I noticed a suggestion to clean up the %appdata%/deezer folder. It helped me to find the actual .exe file and when I run it, I got an error message: 

“Fatal process OOM in insufficient memory to create an Isolate”

I have realized that you are using Electron/Node.js. The memory issues on Node.js apps are typically related to the “--max-old-space-size” parameter. In my case, it was set to 8GB which seems too large (is it compiled for 32-bit?).

So I have run the following in the command prompt: 

set NODE_OPTIONS=--max-old-space-size=2048

After that, I managed to run the app successfully.

As far as I know, it is possible to set the --max-old-space-size flag during the compilation of the Electron app, e.g. as discussed here: 
https://stackoverflow.com/questions/43933951/how-to-increase-the-max-memory-limit-for-the-app-built-by-electron-builder

I think your developers should consider doing this to avoid such difficult-to-troubleshoot problems.

Hope this helps! 

A
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Userlevel 3
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The log in and sign up buttons don’t work anymore so I can’t use the app at the moment.

edit: should have tried this first, it works again after rebooting.

L
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Userlevel 1
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We're actually discussing improvements in bug/app testing at the moment @LucSe 

I also have a personal project about to be launched. I'm thinking of a dedicated desktop app group here in the community where the selected few members can give topnotch feedback to our devs on the app. Would you be interested in taking part? It's a bit like this thread, but more of a small private area. One of our best developers is willing to participate whenever possible, so I thought this could be a win-win for us.

Sure thing. Happy to help iron out bugs to have a better app.

N
Rank

I just installed Deezert on my laptop. When I play a song and wait for it to finish, the next song doesn't play, and when you press the button to go to the next song or any other song in general, the same song is produced from the beginning. I have to close my account and log in again to choose another song, but the same problem keeps happening again. I don't know what to do to solve this problem.

The exact same issue happens with me, im on the windows 10 app and i already logged in and out several times and uninstalled and reinstalled and the issue wont go away

D
Rank

As the thing you call a Desktop app is not really an app but merely an Electron web wrapper it causes a huge problem as your website is designed in a way to ensure it cannot be used on touch devices. Let alone all the problems the user encounters depending on cookie and script settings in the brower. Have you ever considered creating an actual Windows app based on WinUI that would allow to use Deezer as the app would adapt to the device settings, like dppx, screen orientation, screen resolution, input device.

A
Rank

2 major issues that make navigating the desktop app painful:

  • To go one page back with mouse, I have to click the Back button which is located in the top left corner and is tiny.
  • When I do go back, the app loads the previous page from scratch, losing the scrolling position. This one is especially nasty.

Every page also take pretty long to load (2-5 seconds). I understand that this is caused by the app being a packaged web page (sigh) but maybe something can be done to reduce this time.

Oh yeah, one more thing. It would be great if the app remembered my preferred view setting. It always reverts to Grid.

M
Rank

Hello, since at least few weeks, every time I try to open the album or author’s page, the error screen appears. What can I try to do to troubleshoot this issue? Did you meet something similar? Is there any kind of log to investigate the problem?

Windows 10, Opera GX 98.0.4759.56, Deezer 5.30.540

C
Rank

Hi guys,

I’m using macOS Big Sur 11.3.1 and Deezer Desktop 4.34.10.35 and the media keys on my keyboard do not work. They work with other apps like iTunes.

The media keys used to work with Catalina, but I guess that since I updated to Big Sur they are not working anymore.

0
Rank

5.20.0 Windows 10 here. Bug with discography. For example:

Joey Alexander, only single album is shown in discography:

 

But if you navigate to Top Tracks:

 

And you can go to not listed albums from here. Albums really exist:

A bit frustrating behavior. 

J
Rank

Hey there @borut 

Currently, we're unable to offer a 64bits version, but it's something on the cards, yes. And one of our big focuses for 2021 is to improve our desktop app performance and connectivity :relaxed:

Hey @j_argeles7519 

I encourage you to reinstall the app and yes, restart your Mac. If it doesn't help, please let me know the version of the app.

Hi,

In the end, I restarted it and updated my Deezer (I realized I hadn’t yet) and it worked!

D
Rank

I tried it on a couple of machines. On some the applications crashes on start, some crash when the app tries to obtain an auth token from the browser. Sometimes it works provided the browser accepts cookies and does not block  skripts.

 

On those machines running Windows 10 S, the exe does of course not work at all, likewise on WoA systems.

 

All in all, it went pretty badly.

 

B
Rank

I am using the desktop app (4.21.0) on Windows 10 and I am having an issue when I go to remove a song from a playlist. When I select “Remove from Playlist” the app doesn’t appear to do perform the action but when I log out and back into the app the song shows removed. It is not updating the playlist immediately to show the change.

An update on this issue:

It’s still happening even after I uninstalled and reinstalled the application. This also affects the web version as well. Not sure what else to try but it’s extremely frustrating trying to update my playlists. The playlists were originally imported from Google Play music

T
Rank
Userlevel 1

Hey @tyllerj we spotted that happening on one of our recent versions, so could you please confirm if you have 4.33.1 or below?

Sorry you feel that way @Ralfito but please refrain from swearing in the community. I encourage you to contact our support team to discuss your refund concerns:

 

Yes, mine is 4.33.1 indeed

I
Rank
Userlevel 1

Hello,

accidentally noticed that the received notifications are now shown in a notification list next to the profile button. Unfortunately they are not clickable/don’t link the click action to the intent. Also I’m not sure if there should be some thumbnail in the place of the note icon. (macOS 10.15.6, Deezer 4.22.0.117)

 

 

Rudi
Rank
Userlevel 7
Badge +7

I agree @padillg01 but I've just checked this with our devs and it isn't something we've got on the plans for now.

However, this year we're working on connectivity so one of the projects is to develop a remote connection tool from the mobile app. In any case, I'll be keeping you posted on these.

For future reference, the thread for feedback is this one here:

 

A
Rank

Hey Rudi, I am using version 4.34.0 (4.34.0.32) on a Mac.

S
Rank

When i played list song that already downloaded .. the player glicth if my internet connection bad .. the player keep switch between online and offline  its really unpleasant moment .. PLEASE LET US CHOSE MY OFFLINE MODE ..  version . 4.20.21

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