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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19508 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Rising Star
    golexa
    Rising Star
    November 12, 2020

    Please excuse my ignorance @golexa but are they all Japanese artists? I can create a special report to the catalogue teams requesting more of these to be added from Sony :thumbsup_tone2:


    Sorry they are not from Sony, they are from universal, and yes they are Japanese artists

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      November 14, 2020

      Thanks for the detail @golexa I've let our catalogue teams know about it - perhaps there's a chance this can be brought up to Universal.

      Roadie
      lgg90
      Roadie
      November 14, 2020

      So far I´m really liking deezer (despite not having a linux client, a gripe I have which I’ve seen is being discussed in another thread). There aren´t many omissions in comparison from other catalogues that I really want except for the albums of the OSTs of Final Fantasy, Square Enix launched them a couple of months ago (both in Japan and then international releases). Nobuo Uematsu already has his albums here, so is there any possibility to include the rest of the works here?

        Rising Star
        golexa
        Rising Star
        November 15, 2020

        Can you guys add also Hitomi Ishikawa? She is from Nav Records,a sublabel of Pony canyon

          Rising Star
          golexa
          Rising Star
          November 15, 2020

          Also add nana Mizuki, she is from king records

            Rudi
            Ultimate Superstar
            Rudi
            Ultimate Superstar
            November 16, 2020

            Thanks for the feedback @lgg90 we'll try for sure :relaxed:

              Roadie
              daftdude
              Roadie
              November 16, 2020

              I had a more detailed reply that seems to have been lost to ‘moderation’ script, but the major Japanese artists missing from the library in the USA that I’m requesting all fall under the same umbrella of avex group: Ayumi Hamasaki, Koda Kumi, BoA (Japanese albums), Namie Amuro. Labels are avex trax and rhythm zone -- there are a lot of Japan chart-topping albums between them. Thanks!

                Rudi
                Ultimate Superstar
                Rudi
                Ultimate Superstar
                November 17, 2020

                We're moving some pieces here at Deezer in order to accommodate this @daftdude I'm optimistic! :relaxed:

                PS.: you have used another streaming service links in your previous reply, so our platform didn't recognise it and marked the reply as spam.

                  Guitar Hero
                  Kandi Ya Kandiwapa
                  Guitar Hero
                  November 18, 2020

                  Hi Admin,

                  I have a question related to some tracks that are not available in a country. I have encountered in an occasion where you find a track that you like and add it on your playlist and thereafter some couple of months when you want to play the same track it will show that it's not available anymore. 

                  What is causing this? If it's the distributor of the songs doing this, why do they give us tracks and later remove them?

                  Waiting for your reply.

                  Jaime.Deezer
                  Community Manager
                  Jaime.DeezerAuthor
                  Community Manager
                  November 19, 2020

                  Hi @Kandi Ya Kandiwapa it is indeed related to rights, even when it was available before might not be available a few months after because of undergoing negotiations.
                  Please check all the relevant info above in this topic.
                  Apologies for the inconvenience :nerd:  

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