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Jaime.Deezer
Community Manager
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19507 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

594 replies

Hitmaker
July 18, 2020

adding your mp3 is definitely not a solution and chasing and begging artists is your job,not ours

Ultimate Superstar
July 19, 2020

Please add missing album from Christian rap artist Lecrae.

Album Gravity.

These raps should be available in first place. Real rap.

No f words, no offensive lyrics, just the thing inside a box you’ll like.

I agree, it is not our job to beg artists to upload in your service.

Rockstar
July 20, 2020

Hi all, it’s indeed not your job, but when we’re talking about artists beginning their careers or underground artists, I can tell you from my personal experience that support is always appreciated and showing them that they do have a potential audience on a service, whichever platform it is, is very encouraging. I’ve done it again not too long ago and the album I was looking for was uploaded, much to my enthusiasm and just by contacting the artist on social medias. We get from users hundreds of song requests a month, not only on Communities, and our teams cannot handle them all unfortunately.

Have a nice day

https://www.deezer.com/en/profile/3421485864
Roadie
July 31, 2020

I had a couple albums from Bernhoft on my list of favorites. When I tried to find them they hadn’t only went missing from my list, but from the artist’s page as well. All of his albums disappeared, except for one (Walk With Me - Live at Chateau Neuf). I’ve checked on the ‘Fashion Bruises’ artist page, since they had an album credited to both the artists’ page, and there isn’t a single album there either.

Roadie
July 31, 2020

Hi there! For years, I’ve been looking for a streaming service that offers Michael Stipe’s 2006 EP “In The Sun”. It used to be an iTunes-exclusive release, but since so many iTunes-exclusives are widely available nowadays, perhaps it would be possible to add it to your catalogue? 

https://music.apple.com/gb/album/in-the-sun-gulf-coast-relief-ep/121054236

Thanks!

Rudi
Ultimate Superstar
Ultimate Superstar
August 2, 2020

Hey @ProfessorAap 

Thanks for reaching out to us about this EP. We're unable to guarantee this will be added but I've forward the request to our catalogue teams - stay tuned to Deezer :wink::v_tone2:

Armytheallies
One Hit Wonder
One Hit Wonder
August 4, 2020

Hello Deezer Support Team,

Sweet Night by BTS V is currently most record holder song on Itune. I was surprised that it’st not available on your platform. I really want to listen it on Deezer. Can you please make the song available. We BTS Army will really appreciate it.

Thank You

Rudi
Ultimate Superstar
Ultimate Superstar
August 5, 2020

Hi there @Armytheallies 

Thanks for the feedback and for your support.

I've forwarded your comments to our catalogue teams for their consideration - hopefully it can be part of Deezer in the near future :wink:

Ultimate Superstar
August 5, 2020

Hello Deezer Support Team,

Sweet Night by BTS V is currently most record holder song on Itune. I was surprised that it’st not available on your platform. I really want to listen it on Deezer. Can you please make the song available. We BTS Army will really appreciate it.

Thank You

I have mailed them with my reguest for rap artist Lecrae album Gravity.

Someone said here in community right now only way to do or contact artist.

Honestly I do not know how to contact Lecrae?

So their customer service said that it is almost impossible for them to make it happen as only labels and artist decide which gets uploaded and where (service, country, portal). You may try.

Also she pointed out that anything can be uploaded to own personal MP3 space in Deezer.

His track Free from it All is amazing. Is robust.

A little bit different than anything else on radio with F words all the time.

https://support.deezer.com/hc/en-gb

Submit a request - Music catalogue and fill it.

Also you point out to contact them on social media, what if you don’t use one?

On Lecrae site no contact form, so it is nearly impossible to talk with person.

I’ll just YouTube Music it, it’s bad, but now it’s free to listen Lecrae 😃

I hope to listen all music at one place on Deezer Premium.

Roadie
August 6, 2020

Kan de BNR Amerika podcast toegevoegd worden binnen de BNR podcasts?