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Jaime.Deezer
Community Manager
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19508 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

594 replies

Rising Star
November 20, 2020

Please add flumpool, they belong to sonic form, antwork and A-sketch

Rising Star
November 20, 2020

I had a more detailed reply that seems to have been lost to ‘moderation’ script, but the major Japanese artists missing from the library in the USA that I’m requesting all fall under the same umbrella of avex group: Ayumi Hamasaki, Koda Kumi, BoA (Japanese albums), Namie Amuro. Labels are avex trax and rhythm zone -- there are a lot of Japan chart-topping albums between them. Thanks!


They are not only missing in the USA, they are missing in all countries

Rising Star
November 20, 2020

Please add also yuko nagisa, she belongs to universal

Guitar Hero
November 21, 2020

Just searching for an album to play by New Model Army and found their discography has disappeared in Deezer on Sonos. 
can someone reinstate it please? 

Rudi
Ultimate Superstar
Ultimate Superstar
November 21, 2020

Thanks once more, @golexa our catalogue police! :relaxed:

Rising Star
November 22, 2020

Thanks once more, @golexa our catalogue police! :relaxed:


😘

Rudi
Ultimate Superstar
Ultimate Superstar
November 23, 2020

Hey @Ribcracker 

Thanks for reaching out to us here. Is this only gone from Sonos or your mobile app too? If yes, please give us the link so that we can check it properly :thumbsup_tone2:

Guitar Hero
November 23, 2020

It’s there on Deezer, but not on Sonos. 
luckily I know their albums and can find one if I search for the album name, but the Discography header is missing. 

DanRow
Rising Star
Rising Star
November 23, 2020
Hello, please add two mixtapes (Slime Season 4, 1017 Thug 2) Young Thug. Other streaming music services already have these releases.
Roadie
November 23, 2020

 Music album from Jose Feliciano, why I can't find it?