▶ REPORT HERE: Error in a track/song/album

Please check and fix the song between 20 and 30 seconds and at the end of the song

https://deezer.page.link/irQFj2BcCNm69vPw8

Hey @KikiPuljek 

It's playing fine on my side. Can you try clearing the app's cache to see if it helps?

3 months and still not fixed. 

Chased this one for you @JohnyV3 - thank you for your patience!

https://deezer.page.link/TjQB1ChZNGGWMTqr8

This is not the correct track, it is a completely different song by another artist.

Also for some reason all albums by https://deezer.page.link/QMZyCs5rQABXuVG49 are duplicated so the duplicate of that album also has that track wrong: https://deezer.page.link/VJxw48HZYxupcyJj6

Please fix this and upload the correct track.

https://deezer.page.link/jNZ2DxNr3jv7CkN19

This is published on Deezer by some guy from YouTube, it's just an audio from video. I think it should be deleted.

@RudiDeezer still not fix my issue yet for 2 months now. What the censored taking you guys long to fix this track. Leet Mob - My Story on Deezer is not a full song.

https://deezer.page.link/AHHWX6BCnG72ymsV6

Apple music has this track full song: https://music.apple.com/us/album/my-story-official-esl-theme/1089017291?i=1089017296

It is over 2 months now and no fix. Wait over 2 months and no fix like the post @JohnyV3 reported one of his error tracks for 3 months now and no fix. Give me an good explanation why it taking you guys this long to fix my track error.

@OlympicAssEater 

My story was trimmed on every digital platform on premiere. It took around 2 weeks on Spotify to fix it, I remember cause I used Spotify at that time. Deezer is the only one with not fix after 5 years! It's ridiculous. :/ I even reported this issue in 2020 through pc app when I started using Deezer. I can't believe that no one reported this around premiere.

@JohnyV3 

Did Deezer fix any error tracks you report?

I have this name, “Leet Mob - My Story” is not a full song and cut off at 2:42 long on Deezer. The full song is 3:26 and other music streaming like Apple Music, Spotify, and Amazon have this track in 3:26 full. I reported this issue since June 2021, and to this month August no fix it.  Customer rep on my ticket stop provide status update when I ask for status update. I think I might cancel Deezer in the next month or so because this level of support I am getting is unacceptable, rude, and horrendous.

@OlympicAssEater 

Nope.

Hi there @JohnyV3 @OlympicAssEater 

Apologies once more. 

Please do understand that we've contacted the distributors of the content you reported several times in order to get the issue sorted. We're unable to do it ourselves, we don't have access to the original content. But we'll continue to pass on the feedback and we hope to hear back from them on this soon.

@Rudi 

I really understand that you can't do something in one second, it's okay! Just saying that waiting so many years on fixing one song is really crazy. 😛

*Moved to correct post*

Type O negative - These three things song is broken. It plays 1 minute and 59 seconds right and starts from beginning. I have hifi subscription. Link: https://deezer.page.link/9bGeRd91Z9G1Xiib7

Years of Silence by Thurisaz is so broken

the original track is 7:sth long. On first play deezer will show the correct length but after almost 15 seconds it will jump to the last minute and suddenly the track is shown 1:15 long

Reported both of them @Antti @SaraJaleh 

Thanks for the understanding @JohnyV3 it's super frustrating because some distributors get back to us super quickly while others don't...

Please use this distribution below to fix Leet Mob - My Story incomplete song. Apple Music and Spotify use this distrubition for this song.  FFS just use this distribution below. I don’t like how you guys don’t reply to my ticket when ask for status update. 

1337 Records, under exclusive license to Cinq Music Group LLC.

Perhaps because there isn't an update to give you as we haven't received one ourselves @OlympicAssEater 

I'll pass the details above on, thank you.

I found an album with a few bad tracks. All of the flawed tracks have a similar problem: the audio cuts out in the left channel for a few seconds at a time. It’s super bad and obvious.

Also, the audio quality is pretty muddy on this whole album. It sure doesn’t sound like 320 kbps. For all I know that is how it was produced but check it out? 

BTW I tried these tracks on a few devices, the problems show up everywhere. 

Lee Perry and the Upsetters - Revolution Dub

Bad tracks:

#2 starting at about 2 minutes

#3 starting at about 1:35 

#5 starting 2:25 

I stopped taking notes here.

Thanks a lot for this @GrooveStranger 

I've forwarded all your comments and links to our catalogue teams.

@Rudi should we also report tracks that seem to be incorrectly tagged as being unavailable in our country? 

For example I was just looking at an artist and saw that a track was missing from one album as “This track is not available in your country,” but the same track is available on their other albums. 

To me this seems most likely to be an error, but perhaps it’s totally normal in the wacky world of music licensing. 

Yes, you're welcome to report those here so that we can check with our teams @GrooveStranger 

Thanks @Rudi . 

Here are a couple of apparent errors visible in my USA account. 

In this album, track 11 shows as not available in my country. 

In this album, track 5 is blocked for the same reason. 

Hey @GrooveStranger 

Thanks for pasting the links. I've forwarded this to our teams so that they can check restrictions in the US.

One month has passed! I'm starting to feel that anything I report here is useless and will end up not fixed...