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▶ REPORT HERE: Error in a track/song/album


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378 replies

  • Tiny Dancer
  • 3 replies
  • August 17, 2020

Angelic Upstarts - Black Knights of the 80’s cannot be fully played, at least on android app, on browser, the track is a bit broken at one point, but still playing. Content is not loading is popping up in the app.

 


Rudi
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  • Alien SuperStar
  • 14342 replies
  • August 18, 2020

Hi there @Jake.West 

I've tested the track on my browser, it's all fine. Have you tried clearing cookies and cache to see if it helps? Or playing on another browser to test it out? Let me know :v_tone2:


Hi,in this album (CD single) of Culture Club “Your Kisses Are Charity” there are different songs, I managed to identify it as song by Cassius “Cassius 1999“

 

https://www.deezer.com/en/album/325376


Rudi
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  • Alien SuperStar
  • 14342 replies
  • August 20, 2020

Hi @Kamil Walkiewicz 

Thanks for getting in touch. I'm not sure I understand - the 3 tracks seem to be mix versions, no? Are they supposed to belong to another artist?


In this album there are wrong songs, you uploaded mixes of other artist song (Cassius “Cassius 1999“).

 

The right song you can listen here Culture Club - Your Kisses Are Charity (Blouse And Skirt Mix) from other album
https://www.deezer.com/en/track/3427316

 

 

This case is strange, I checked other streaming services and they all have the same error.

 

 

 


Rafael.
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  • Alien SuperStar
  • 8634 replies
  • August 21, 2020
Kamil Walkiewicz wrote:

In this album there are wrong songs, you uploaded mixes of other artist song (Cassius “Cassius 1999“).

 

The right song you can listen here Culture Club - Your Kisses Are Charity (Blouse And Skirt Mix) from other album
https://www.deezer.com/en/track/3427316

 

 

This case is strange, I checked other streaming services and they all have the same error.

 

 

 

This happens because the artist's distributors sent the files like this. We can send them the feedback, but it's their choice to change it.


  • Tiny Dancer
  • 1 reply
  • August 23, 2020

Majority of album broken, will not play.

Tracks 6 and 13 work. 

 

http://www.deezer.com/album/556445


  • Tiny Dancer
  • 3 replies
  • August 27, 2020
Rudi wrote:

Hi there @Jake.West 

I've tested the track on my browser, it's all fine. Have you tried clearing cookies and cache to see if it helps? Or playing on another browser to test it out? Let me know :v_tone2:

Try to play in app, there is just one little skip on browser, but on App it’s unplayable due to the error.


https://www.deezer.com/en/track/981042672
 

Hi. Around 5 min mark, the audio starts breaking...thanks


Rudi
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  • Alien SuperStar
  • 14342 replies
  • September 24, 2020

Hey @John Doesadafsa

Heard the same here too, thanks for reporting. I've passed it on :wink:


  • Tiny Dancer
  • 5 replies
  • September 25, 2020

Hi. Track 3 on CD 1 Housequake is not playing correctly. Can this be looked into please? I have Premium account on Android.


  • Tiny Dancer
  • 5 replies
  • September 25, 2020

Track 1 on CD2 U Got The Look has same problem, just starts skipping.


  • Tiny Dancer
  • 5 replies
  • September 25, 2020

Also Track 5 on CD2.


Rudi
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  • Alien SuperStar
  • 14342 replies
  • September 26, 2020

Hey @Kyle85 

Thanks for reporting it! Can we please have the links so that we get the right album?


  • Tiny Dancer
  • 5 replies
  • September 26, 2020

  • Tiny Dancer
  • 5 replies
  • September 26, 2020

Seems to be playing correctly in browser but not in Android app.


  • Tiny Dancer
  • 2 replies
  • September 27, 2020

Rudi
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  • Alien SuperStar
  • 14342 replies
  • September 28, 2020

Hey @Kyle85 @jaronb 

The albums are playing fine on my side. Because you told us that it's affecting you on Android, please try clearing the app's cache and restarting your phone after :thumbsup_tone2:


  • Tiny Dancer
  • 1 reply
  • September 28, 2020

There’s an issue with track titled (617) by Trocadero. It basically restarts 48 seconds in and cuts off the ending of the track.

https://deezer.page.link/yKccZymUQgtqYEDr5

 


Rudi
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  • Alien SuperStar
  • 14342 replies
  • September 30, 2020

Thanks a lot @TrakAtak 

Happened the same with me, so I've forwarded your report to our teams :wink:


There is an error in the song Hello Stranger by Stray Kids. Could someone please look into this for me? Thank You.


  • Tiny Dancer
  • 2 replies
  • October 3, 2020

Thanks for the response @Rudi  but unfortunately I've sent the wrong link... here's the faulty track:
https://deezer.page.link/7HeBD7pZky6PxMxg7


Rudi
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  • Alien SuperStar
  • 14342 replies
  • October 3, 2020

Hey @KidGilgamesh 

Thanks for that. Can we please have the link for the track so that we get the right one?

All forwarded @jaronb thank you :relaxed:


Starting at landslide track the music is jamming! Anyone else with this problem??


Rudi
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  • Alien SuperStar
  • 14342 replies
  • October 24, 2020

Hey @Rodrigo Moreira 

Thanks for reporting this. Could I please have the link for the track so that I can forward the same version you're listening to?