▶ REPORT HERE: Error in a track/song/album

There's an audio error in the last 25 seconds of the song Dodji by Knock Out. It's all jumbled up and makes my ears hurt. I reported the error several times on the PC application (because Android app doesn't have that option) more than 10 days ago. And no, my audio file isn't broken, I redownloaded it and the song is still broken.

Come Together song by Gary Clark Jr. Song skips at 1:25.

Song becomes silent at 3:43
http://www.deezer.com/track/466180592

Song goes silent at 2:05

http://www.deezer.com/track/2304625

Aso this one (on the same album, Game Theory by The Roots) is silent at 1:16

http://www.deezer.com/track/2304630

Hello?! Is anybody reading this at all? I reported a problem with a song 5 months ago and it's still not fixed! Is this what I'm paying for??

Dodji by Knock Out
http://www.deezer.com/track/69403941

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• 5 months ago

There's an audio error in the last 25 seconds of the song Dodji by Knock Out. It's all jumbled up and makes my ears hurt. I reported the error several times on the PC application (because Android app doesn't have that option) more than 10 days ago. And no, my audio file isn't broken, I redownloaded it and the song is still broken.

As far as I know, the catalogue team of Deezer reports errors in broken tracks to the provider, i.e. either the label or distributor who have to deliver new fixed tracks or rather the whole release then. If they don't do that in time, everybody is waiting.

That's a really nice way of shifting responsibility onto others. Except, it's Deezer who takes my money, not the track provider. So it's Deezer's responsibility to put pressure on whoever is responsible for providing clear and error-free tracks to actually provide them, sooner rather than later.

I'm not interested in excuses, I'm interested in results. It's almost 2020 and in times when technology has advanced as much as it is, being unable to provide error-free mp3 files is laughable. I hate to be as melodramatic as this, but if this track remains broken for a few more months without a VALID explanation (publisher's building disappeared in a blazing inferno so the original recordings were lost, for example) then I will seriously consider cancelling my Deezer premium subscription and finding an alternative.

And before you call me childish for saying something like this over one song, I'll tell you it's not just one song that bothers me, there are several other issues with Deezer that I have a problem with. This song was simply the straw that broke the camel's back. And yes, I reported the error in this song at least 10 times in the desktop application (and tried repairing the file several times) but nothing changed so far.

These days, everybody is praising A.I.

Couldn’t Deezer run an automated series of validity and sanity check over the files?

This would catch invalid mp3 files with format errors, and some of the audio glitches in valid mp3 files.

just my 2 cents

Hi there @popovichh 

Thank you for your honest feedback. Apologies you're still finding issues with the track you needed to be fixed. You say that it's our responsibility to liaise with the distributors to get tracks amended, which we agree with. We've got a huge catalogue and that delays this process sometimes. All I can ask if for your patience and understanding.

 

Hi @lb201911 there are automatic checks but there are also things we do manually because they have to be done that way, for varied reasons. So thank you for your feedback, it's important.