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Hi,


I have experienced an error in a couple of tracks. How and where do I report errors?


The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.


It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Hey @Luciano Rivizzigno 

This is your new artist profile on Deezer

https://www.deezer.com/en/artist/185376357

I’ve already moved your releases to the new page 

Thanks ;) 

Hello @itsthejoker 

I’ve just checked the track on my Deezer desktop app and sounds fine!

Can you try to play it on the desktop app to see if you still have the glitch in there? Also, can you let us know what device you are using for the Deezer app or the name of your web browser so we can provide you with some troubleshooting steps, please?

Thanks :) 

Hello @murray654 

We are sorry to hear that. I’ve sent another report to the catalogue team so they will look into it,

Thanks! :) 

https://deezer.page.link/iVdARefrVrG58PB3A

 

Music has small hiccup on the last solo.

There is a Song Title listing error with Brett Young's new single released yesterday 2 December 2022 "You Ain't Here To Kiss Me (2022)". Tracks 2 and 3 are mislabelled/switched. Track 2 https://deezer.page.link/W7NvzDKs6w4RurPB8 should have the title of Track 3 https://deezer.page.link/xVyRuAb1UPwR7U5H9 and vice versa. Thanks.

Hey, so I was just listening to “Temporary Bliss” by the Cab and the song ends abruptly. https://deezer.page.link/VDUBT95i977X5X9RA

 

I did try to change audio settings and clear my cache but each time I play it the song ends early. I hope you all are able to fix it. Thanks!

Hello @alkaliv2, I just listened to the track and I didn’t hear the abrupt end. 

Can you clear cache of your device? 
It should solve the issue. 

It seems you are correct, however I had to clear all App Data on Android and log in again since clearing cache didn't work. However, glad to know it was on my end, thanks for getting back to me @Yula , Happy Holidays!

My brother's band is credited for this song but they never published this. Is there something you could do?

Hello

below song is incomplete toward the end

https://deezer.page.link/AXZSF32M6HMXgkvD6

should be 24:48 not 21:00

please verify and resolve the issue

thank you

Hey @alkaliv2 !

Good to know it works! 😊

Happy New Year!🎆

Hello

below song is incomplete toward the end

https://deezer.page.link/AXZSF32M6HMXgkvD6

should be 24:48 not 21:00

please verify and resolve the issue

thank you

Any update on this?

Thanks

Hi @IGS!

Sorry about it, you can send a DMCA notice to dmca@deezer.com to claim a copyright infringement and they can help you on that case. 🕵🏽

Good luck! 

Hey @Bilal A !

Sorry about the delay. 

Please check if now it’s correct when you listen it should goes after minute 21.

Take care.✌🏼

Hey @Bilal A !

Sorry about the delay. 

Please check if now it’s correct when you listen it should goes after minute 21.

Take care.✌🏼

Thank Jonathan

But I could not spot the changes 

Is there anythign that I have to do beforehand

Thanks

Hi all,

 

There is a bit of mix-up on the page of the band called Travis: https://deezer.page.link/Vdo8Kg7Y9oPU37Ko8. There are two recent additions which belong to a rapper called Travis, like this song for example: https://deezer.page.link/hzdkPDGJMw6FJVyc9. It does not sound like Scottish indie pop. This one also does seem as not belonging to the band: https://deezer.page.link/un6dzRhx3drPwfpi6.

Hi @Ondpe thanks for the info.
The problem has been fixed now :)

Song name: Lie to me

Singer: Sion

Link: https://deezer.page.link/e1xkvEmHqLCdUWtw8

Issue: song goes silent about 1:46 in. (no sound at all) please correct this. thanks.

Boz Scaggs 

Album Silk Degrees 

There are double same songs on this album, please fix it

 

 

 

 

 

 

Hey @mekler22! 

Thanks for it! I have requested for the files to be reuploaded by the label. 😊

Take care. ✌🏼

Hi @Beco! 

Can you please send me the duplicated links? 

Thanks! 

Hey @mekler22! 

Thanks for it! I have requested for the files to be reuploaded by the label. 😊

Take care. ✌🏼

I appreciate this. But I just checked. Now, instead of at about 1:46 it happens around 2:25

Please check again. thanks.

Hello!

 

Album: Inner Voyage- Gonzalo Rubalcaba

 

Something seems off, the piano sounds heavily distorted. It doesn't seem to be cd quality or something. Going back an forth between tidal  qobuz and deezer. Something is off with the version on deezer. Is it a lower bitrate mp3? Also the contrabass is less articulate. Could this be fixed? I love this album :)

https://deezer.page.link/H1V1QWDFBhwYXEtt7

This song cuts out about half way through and goes straight to the next song on the queue. I have tried logging out and logging back in, clearing the cache, deleting the song from my favorites and adding it again, restarting my phone, etc. I have noticed it on different devices. I tried reaching out to support, but to no avail. Anyone know what's up? 

I have reached out to the artist and she's been trying to resubmit the track entirely but is getting issues with CD Baby. If possible I'm hoping it can be fixed in Deezer. 

 

https://deezer.page.link/zVM8e66sxZGgcaX6A song ends abruptly. 

 

Blues Traveler - Great Big World

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