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One Hit Wonder
April 1, 2018
report

▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7603 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Guitar Hero
March 29, 2021

That's odd @FNSpd could you please try changing the audio quality just to test if it plays well?

 


It plays like it's supposed to if I change to HQ. Like I said, problem only with HIFI version of the track.

Rudi
Ultimate Superstar
Ultimate Superstar
March 31, 2021

I've passed it on @FNSpd we can look to get a redelivery of the track to solve the problem for you :thumbsup_tone2:

Rising Star
March 31, 2021

 

 

Roadie
April 1, 2021

I would like to report a mistake with my new song, which is a collaboration with another artist - https://deezer.page.link/VyXhB8gEEyJHq1A59

It should appear in both artists' music catalogs, but actually the artist of the song is both artists' names together, not separated! Please, check this and correct it as the song is not appearing in my daily streaming reports!

Guitar Hero
April 9, 2021

Dear Admin,

I have a problem with some of my songs I have downloaded on my playlist which are not playable anymore. These songs used to play well with no issues, but since yesterday, they are no more playable (sounding like they are downloaded from a scratched CD). 

I tried repairing them but no change. What is the problem? And how do I correct this issue?

I am using Deezer application on an Android device (Samsung galaxy A51)

Thanks

Guitar Hero
April 12, 2021

Most things David Maxim Micic's done is broken for me. I can not load neither of the three Bilo albums nor Who Bit the Moon. ECO and EGO seem to be working fine, though.

https://deezer.page.link/b9RFdbJQZesGMeju7

Rudi
Ultimate Superstar
Ultimate Superstar
April 17, 2021

Hey @Kandi Ya Kandiwapa 

Please try clearing the app's cache to see if it helps.

Hi @bmr2020 have you tried on another device?

Roadie
April 27, 2021

Hi,

 

I noticed a glitch on the following track:

 

The glitch happens at 00:26 only at 320kbps. It seems like a jump forward. It’s present on multiple browsers (Firefox+Chrome), even after deleting the cache.

 

Can you check?

Guitar Hero
May 1, 2021

Hi

The Song With Arms wide Open by Creed shows the wrong artist “Cream” and shows the wrong album art. The track appears in the correct album: Greatest hits by Creed, but if you click “view track source” that takes you to the Cream album. Its also pushing the wrong artist info through to Last.fm

When I used to use Spotify that track never even appeared on the album…

Макс Синєгуб
Rising Star
Rising Star
May 3, 2021

Not all tracks in albums from “Sektor Gaza”. Why?