Skip to main content
One Hit Wonder
Plukfisk25
One Hit Wonder
Apr 1, 2018 6:35 PM UTC
report

▶ REPORT HERE: Error in a track/song/album

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

    397 replies

    Show previous replies
    Guitar Hero
    FNSpd
    Guitar Hero
    Mar 29, 2021 1:24 PM UTC

    That's odd @FNSpd could you please try changing the audio quality just to test if it plays well?

     


    It plays like it's supposed to if I change to HQ. Like I said, problem only with HIFI version of the track.

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      Mar 31, 2021 5:59 PM UTC

      I've passed it on @FNSpd we can look to get a redelivery of the track to solve the problem for you :thumbsup_tone2:

        Rising Star
        SiiNu4
        Rising Star
        Mar 31, 2021 7:14 PM UTC

         

         

        Roadie
        Silfredim
        Roadie
        Apr 1, 2021 9:15 PM UTC

        I would like to report a mistake with my new song, which is a collaboration with another artist - https://deezer.page.link/VyXhB8gEEyJHq1A59

        It should appear in both artists' music catalogs, but actually the artist of the song is both artists' names together, not separated! Please, check this and correct it as the song is not appearing in my daily streaming reports!

          Guitar Hero
          Kandi Ya Kandiwapa
          Guitar Hero
          Apr 9, 2021 7:47 AM UTC

          Dear Admin,

          I have a problem with some of my songs I have downloaded on my playlist which are not playable anymore. These songs used to play well with no issues, but since yesterday, they are no more playable (sounding like they are downloaded from a scratched CD). 

          I tried repairing them but no change. What is the problem? And how do I correct this issue?

          I am using Deezer application on an Android device (Samsung galaxy A51)

          Thanks

            Guitar Hero
            bmr2020
            Guitar Hero
            Apr 12, 2021 10:59 PM UTC

            Most things David Maxim Micic's done is broken for me. I can not load neither of the three Bilo albums nor Who Bit the Moon. ECO and EGO seem to be working fine, though.

            https://deezer.page.link/b9RFdbJQZesGMeju7

              Rudi
              Ultimate Superstar
              Rudi
              Ultimate Superstar
              Apr 17, 2021 7:08 PM UTC

              Hey @Kandi Ya Kandiwapa 

              Please try clearing the app's cache to see if it helps.

              Hi @bmr2020 have you tried on another device?

              Roadie
              tatrefthekiller
              Roadie
              Apr 27, 2021 9:19 PM UTC

              Hi,

               

              I noticed a glitch on the following track:

               

              The glitch happens at 00:26 only at 320kbps. It seems like a jump forward. It’s present on multiple browsers (Firefox+Chrome), even after deleting the cache.

               

              Can you check?

                Guitar Hero
                murray654
                Guitar Hero
                May 1, 2021 8:48 PM UTC

                Hi

                The Song With Arms wide Open by Creed shows the wrong artist “Cream” and shows the wrong album art. The track appears in the correct album: Greatest hits by Creed, but if you click “view track source” that takes you to the Cream album. Its also pushing the wrong artist info through to Last.fm

                When I used to use Spotify that track never even appeared on the album…

                  Макс Синєгуб
                  Rising Star
                  Макс Синєгуб
                  Rising Star
                  May 3, 2021 1:43 PM UTC

                  Not all tracks in albums from “Sektor Gaza”. Why?

                    Show more replies
                    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement