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One Hit Wonder
April 1, 2018
report

▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7603 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Rudi
Ultimate Superstar
Ultimate Superstar
May 5, 2021

Hi @murray654 

Thanks a lot - Creed! So nostalgic…

I've reported it, it should be fixed soon.

Hey @Макс Синєгуб 

I'm not sure I got the right picture. Could you please link us an artist profile from Deezer to help out?

Playing fine here @tatrefthekiller could you please clear the app's cache to find out if it helps?

Roadie
May 5, 2021

Same problem with the song “I love You Baby” in the album “Songs I love to Sing - The very best of Paul Anka”. The song played is “Can’t Take my eyes off you”- Chris Montez . Think I’ll move back to Spotfy

Rudi
Ultimate Superstar
Ultimate Superstar
May 6, 2021

Hey @howdy9 

Sorry to hear that.

I've forwarded your comments to our catalogue teams so that the song gets sorted :thumbsup_tone2:

JohnyV3
Hitmaker
Hitmaker
May 10, 2021

This song is trimmed on Deezer https://deezer.page.link/r62drLMRDm8NXifVA
Full version on YT:

Maybe it’s publisher fault, maybe some Deezer bug. I don’t know, just reported this and hope it will be fixed.

Rudi
Ultimate Superstar
Ultimate Superstar
May 11, 2021

Thanks @JohnyV3 I've contacted the teams that can sort this out, stay tuned :relaxed:

Guitar Hero
May 14, 2021

Artist: Jonas Rathsman

Track: Syren (Elements E011 EP)

Error: fails playback with error around 5:15

 

Roadie
May 16, 2021

This track cuts off before it reaches the end.

https://deezer.page.link/dtD1mCKcccuFBA5A7

Guitar Hero
May 16, 2021

 

 

Artist: Jonas Rathsman

Track: Syren (Elements E011 EP)

Error: fails playback with error around 5:15

Roadie
May 17, 2021

Hi,

I'm trying or to see the song but it only directs me to the radio edit version,

please a repair could be done on the uploaded file.

Thank U

Roadie
May 20, 2021

The song that is not playing is Mr JazziQ - Le tin