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▶ REPORT HERE: Error in a track/song/album

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368 replies

Leonídia.Deezer
Alien SuperStar
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Hi @Christian Salinas, thank you for your message.
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation. 
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
 

C
Tiny Dancer
Leonídia.Deezer wrote:

Hi @Christian Salinas, thank you for your message.
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation. 
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
 

I just checked and track 2 is still broken

Leonídia.Deezer
Alien SuperStar
Forum|alt.badge.img+6

Hi @Christian Salinas indeed the issue is not solved yet.

Unfortunately, what can be done on our side I have done it, which is to request to distributor to redeliver the album. Now we need to wait. 

In the meantime, if you have this track in Mp3 you can uploaded to your favourites.

Nina Nebo
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  • Nina Nebo
    Nina Nebo
Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • September 20, 2023

Hey @Christian Salinas you can always report any problem with a song just by clicking on the 3 dots as you can see in the image below. Then, the music team will look after it. Just keep in mind that they deal with a high number of requests and might take a few days to be fixed:
 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Thanks :) 

Nina Nebo
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  • Nina Nebo
    Nina Nebo
R
Runaway Baby

You have an issues under the band name “cactus”. You literally have about 5 different bands from multiple different genres mixed up together; it’s a complete joke.

 

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • October 4, 2023

@Richard P James thanks for report it.
Could you please let me know which are the albums corresponding to the band Cactus in order to separate them from other bands with the same name?
 

B
Runaway Baby

Greetings!

I noticed a mislabeled album recently.

The album titled "Big Bad Voodoo Daddy" is actually titled "Americana Deluxe". The release date is listed as 01/01/1998, and it should be 02/24/1998 (or 24/02/1998 alternately)

https://deezer.page.link/SE4K2AdCCiL1q2QA7

 

Thank you for your attention,

-Nate

W
Tiny Dancer
  • WalkinOnCats
  • Tiny Dancer
  • 2 replies
  • October 16, 2023

Hello,

the song “Dancing Through Sunday” by AFI on their album “Sing The Sorrow” cuts off at 41 seconds and goes to the next track.

 

https://deezer.page.link/SrBNWShEz63YumpUA

W
Tiny Dancer
  • WalkinOnCats
  • Tiny Dancer
  • 2 replies
  • October 27, 2023

Hi @Jaime.,

checking to see if this thread is still alive as it’s been almost a couple of weeks for me and another person without reply or resolution; and I see you’ve replied and fixed others’ issues that posted in other threads in the last 24 hours. I’m sure you’re busy, so I do appreciate your time. Thanks.

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • October 29, 2023

Hello @Bassplayinfool apologies for the delay.
You can report the problem directly in the app as shown in the following pic:
 

 

 

 

 

 

 

 

 

 

 

Thanks 

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • October 29, 2023

@WalkinOnCats yes, still alive.
I have listened to the song on Web (Chrome), Desktop app and Mobile app and could not reproduce the problem. After 41’ it keeps playing until the end.
​​​​​​Could you please reinstall the app and/or delete cache and try again.
If the problem persists please let me know and if possible sent me a video with it.
Thanks and apologies for the delay

Leonídia.Deezer
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  • Leonídia.Deezer
    Leonídia.Deezer
B
Runaway Baby
Jaime. wrote:

Hello @Bassplayinfool apologies for the delay.
You can report the problem directly in the app as shown in the following pic:
 

 

 

Thank you for your efforts in assisting me.

 

This option does not appear on my Deezer app in any location I've been able to find yet. 

 

Here's what I can see:

 

 

Where else might I be able to find the "Report a Problem" option?

 

Thank you for your time and attempted assistance.

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • November 3, 2023

I think I forgot to mention that you have to do it on the web version or the PC/Mac desktop app.
Thanks

Leonídia.Deezer
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  • Leonídia.Deezer
    Leonídia.Deezer
jamie_mot
Lover
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  • jamie_mot
  • Lover
  • 9 replies
  • November 4, 2023

The explicit versions of the album “Loud” by Rihanna contain the clean version of the song “Love the way you lie (Part 2)”.

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • November 5, 2023

Thanks @jamie_mot have you reported the problem in the web version or desktop app already as I mentioned above?
 

Leonídia.Deezer
1 person likes this
  • Leonídia.Deezer
    Leonídia.Deezer
C
Tiny Dancer
  • Cloud8
  • Tiny Dancer
  • 1 reply
  • November 14, 2023

Hello, scrolling through my loved tracks, I’ve found out that one of my favorite song has been « stolen » and renamed? 
The song no longer appears on the OG artist’s page and is now displayed on someone else’s (artist that I’ve never heard of).

The original song is « ACID RAIN » from LORN which has now been renamed to « Lorn Speed » from Kristiwa Napa.

The song is exactly the same. Can you guys do something about that? 
 

Thanks 

E
Tiny Dancer

Hi!

My new release Vagão is listed on the wrong artist profile.

Please move to my profile.

Thanks

M
Tiny Dancer
  • mailman1
  • Tiny Dancer
  • 1 reply
  • January 17, 2024

Track stops at 3:14, error message. I’ve reported this issue many times during last 2 years. But it’s not getting fixed by reporting through the track options. So i’m trying here.

Link to track:
https://deezer.page.link/59XfTRBe2y6iZ3DaA

J
Tiny Dancer
  • Jan Horák
  • Tiny Dancer
  • 2 replies
  • January 26, 2024

Hi,

our new single ended up on different profile. This is the album: 

And this is the correct artist:

https://www.deezer.com/cs/artist/250266542

Can you please move the single?

Thank you very much

Jan

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • January 28, 2024

Hi @Jan Horák the problem has been fixed :)

J
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  • J
    Jan Horák
K
Tiny Dancer

There are several tracks that say I am featured in them but it is a different artist. Can I remove them from my artist page please?

 

Remove:

 

https://deezer.page.link/BX81iTEmjARu3bsKA

 

https://deezer.page.link/NFDAJParFJi9BBeV7

 

https://deezer.page.link/ihGRjzkGKxusA5iL7

 

https://deezer.page.link/QjcBowisQCr9PUHa6

 

https://deezer.page.link/TSdffVUy8XYeCCfb9

 

https://deezer.page.link/wx6Wyo989E79xjHK9

 

https://deezer.page.link/kwRpPs7WUyyyZJCr6

 

https://deezer.page.link/g9kEK2kRRLXZbid48

 

 

 

My artist page:

 

https://deezer.page.link/CmiLqTw9nbyRWerS8

 

 

 

Thanks!

 

Kevin Kerr

Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • 5130 replies
  • January 30, 2024

Hi @Kevin Kerr Industries thanks for the info.
The problem has been fixed now 

J
Tiny Dancer
  • James West
  • Tiny Dancer
  • 7 replies
  • February 12, 2024

Helllo, my artist page has many incorrect releases on it which are not mine, please help resolve.

https://www.deezer.com/us/artist/1146368

And these are the incorrect releases -

https://deezer.page.link/qbHZPtShAt9t5gBW8
https://deezer.page.link/12biidyi6msSkgvr9
https://deezer.page.link/2v2srCXXey484bHJ9
https://deezer.page.link/aKGcDAbDeFVsSjgK8
https://deezer.page.link/Xk8KPCC22oK2XU339
https://deezer.page.link/NBpi2TT74bzeWJyC8
https://deezer.page.link/5ZEZDjKkwfXBbQWr9
https://deezer.page.link/1g4BnSquFgYwaGVt8
https://deezer.page.link/Ljtnm5HWsKiz5hQ57
https://deezer.page.link/yTMZEDjLWY2HCVcQ7
https://deezer.page.link/PUCSVHjmSYjXhQ5H7
https://deezer.page.link/q57FJj41pn1aq5Vv8
https://deezer.page.link/csxoMYxjJBFKyEwW7
https://deezer.page.link/EV6SED7PHGR6nbj28
https://deezer.page.link/wUGDLiBCQmpBGXab6
https://deezer.page.link/VLNmnr5QsXkB5LvJ8
https://deezer.page.link/igCWLD61CBGwZZir6
https://deezer.page.link/BGA5cZw3XLjekKpt8
https://deezer.page.link/Xbkx9tfDewfdLxqK6
https://deezer.page.link/ijqL9ehHvhZ8xcw17
https://deezer.page.link/Sga1c2yJVV2gbvEi9
https://deezer.page.link/SP3X5rV48oUKPn4q9
https://deezer.page.link/ANi4fuGVoT9jZS6S8
https://deezer.page.link/usKbAqkqFXUKxv8VA
https://deezer.page.link/x4sWa2gfNsVBHVbE9
https://deezer.page.link/UrUWQVg6UnKbVDFD7
https://deezer.page.link/fTTTgCHmXjwtzvZY6

if someone could fix this for me id be very grateful, thank you

M
Tiny Dancer
  • murray654
  • Tiny Dancer
  • 4 replies
  • April 19, 2024

clicking on the album Rock Now by Various Artists results in “Error An error occurred, please try again later”. I can still add to the queue though...

M
Runaway Baby
  • Marc Sacks
  • Runaway Baby
  • 6 replies
  • May 5, 2024

This is not particular to just this album but Beethoven Piano Trios by Trio Alterna, there are three piano trios each with three movements. The order on the album is incorrectly listed like 

 

Trio 1 movement 1

Trio 2 movement 1

Trio 3 movement 1

 

Trio 1 movement 2

Trio 2 movement 2

 

…

And so on. This means if I want to listen to all three movements of say trio 1 in a row, I have to manually skip passed the wrong tracks in between movement. It should be like this 

 

 

 

Trio 1 mvmt 1

Trio 1 mvmt 2

Trio 1 mvmt 3

 

Trio 2 mvmt 1

Trio 2 mvmt 2

 

…

And so on. This is greatly annoying and I cannot be the only one to find it annoying.

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