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Error: failed to play. The requested content is not loading

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Yula
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Same problem. Error MS2004 on random albums/tracks. What I already tried:

  • give more space to the cache;
  • reinstall app;
  • give less space to the cache;

Xiaomi Mi8.

I’m very very tired of seeing “brand new features with super-duper mood recommendation that allows you to listen even more pop charts from 2000-s” but having at the same time buggy basic functional. It makes using app unpredictable and as many other people here, I’m not sure that I want to continue my subscription.

You get the error “Error MS2004” on your Xiaomi phone? Please make sure your smartcache is always at least half way through the bar. 

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Yula
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It’s the same for me on our family account - and this is NOT an issue with the phone or its settings. It’s happening on my phone, on my two PCs (both on Windows and Ubuntu), in all possible browsers and also in the desktop app. I’m tired of the support asking people about what phone they’re using, I’m facing this issue for a long time now (even on my previous phone) and I am losing my patience.

Which error message do you receive? “Error failed to play”? On your pc you are using the desktop app? 

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Rudi
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Sorry for the inconvenience, Dan @dixon 

Could you please let us know your Android and Deezer app versions? I'll reach out to our devs with your details so that we can sort this out :thumbsup_tone2:

T
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T
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hi i have the same problem i download deezer recently and buy the premium deezer and when i want to play music the error “failed to play the requested content is not loading” reappears every time, i do the all things in the list that you post but nothing helped please answer!!!!!!!

i have galaxy s8+

Rudi
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Hi there @evel79 

Thanks for reporting.

What you're experiencing, being a HiFi user, is our current issue with tracks playback, where the workaround is to go back one track and move forward again. Our devs are working hard to determine why this is happening so that we can fix it. So all your support and patience is very much appreciated :v_tone2:

D
Rank

I keep getting that error: failed to play the requested content is not loading" after a song finishes. Its really annoying especially working out. Im considering switching to Spotify but ive had this account for about 7 years on a family plan.

Rudi
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Hahaha that's always an option for any app @fxsp not sure if it's the best one! :sweat_smile:

Would you mind sharing what you've tried and more specs about your system to see if we can help?

We're improving the Android app quite considerably this year, but work isn't finished yet. We also introduced specific error messages, so that we can target troubleshooting tips to the right issue, for example :thumbsup_tone2:

T
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Hi,

I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!
D
Rank

Hi Rudi

So people have now officially been reporting this issue for a year now - still no fix.

So far, every issue I have had with Deezer has not been fixed. The support responses are literally, and not metaphorically, like they are having a joke. It’s almost like it’s a game - “right, I’m going to respond with a completely random solution to a completely different problem, and completely dodge the question in the ticket. Then I’m going to mark it as resolved just for good measure”.

I have to say, I think your support is somewhat close to the support offered by EA (yes I went there).

I know 4 other people who use Deezer. These people use varying iphones and android devices - they all have this exact same issue.

I would go as far as to say every Deezer user encounters this issue - it’s quite scary that there is a problem on such a vast scale that can’t be solved. It’s not like you haven’t had time - looking through forums online people have been experiencing these issues for about 3 years.

Rudi - please tell me you have some positive news, and some sort of fix is in the works?

H
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Same issue. Xiaomi phone. And this is why I'm moving to Spotify. 

Yula
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Hey there, 

Have you tried all the steps indicated here? 

 

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Flo.Deezer
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I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6

Hi there, can you please tell us which version of the app you have installed?
Lyle Meiring
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Hello. I am unable to load anthing on my Deezer app please see screenshot above. 

This started last night and I clearered the cache last night and this did not help.

I have reinstalled it not too long ago and it's still not working.

 

I Can search for new artists but when clicking on them, it does not load, nor does it load when clicking on my recent playlists.

Please can you advise why this is happening? I've tested this on my WiFi and mobile data and the issue still persists.

 

When checking the online app, it works. 

 

Many Thanks. 

Lyle Meiring. 

Pia.Deezer
Userlevel 7
Badge +3

Hi @Lyle Meiring we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure :wink:

Could you please try a different Wifi as well?

Thank you for already trying some troubleshooting steps. In case it is still not working, could you please perform all of these troubleshooting steps mentioned above again, exactly in the order mentioned. Otherwise it does not fix it.

 

Pia.Deezer
Userlevel 7
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Hello @Tomer Kehati we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure :wink:

Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it.

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.

  1. Click on My Music/Favourites (the little heart) >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
  2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
  3. Click on My Music/Favourites (the little heart) >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Disc Usage >>>Clear All
  4. uninstall Deezer
  5. remove the SD card
  6. restart your phone
  7. reinstall Deezer (available on Google Play)
  8. open Deezer and download at least one album or playlist and play one song
  9. reinsert the SD card

This should fix the issue but please let me know if you need any further help.

S
Rank

FYI this is incorrectly marked as answered.

I'm switching back to Spotify for this reason.

M
Non mi carica più la musica presente nelle mie playlist e nelle mie canzoni del cuore. Scheda Sd ok e libera.
Flo.Deezer
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Hi @Michela Topao sorry for my reply in English. Can you please try the steps in the link above?
M
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Hi@Michela Topao sorry for my reply in English. Can you please try the steps in the link above?

Just started getting this error with the latest version.  Error: Failed to play.  The requested content is not loading.

 

I’ve followed all the steps to try to resolve the error but it happens on every song play.  Very annoying, I’ll wait to see if a new app version comes in the next short while to resolve it, otherwise will go to stick to Tidal.  Or new Amazon HD?

Rudi
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Thanks for your honest feedback @Dryno

The issue here is that we have the same error message but for different errors, in different platforms. So while you're assuming this is the same problem from 3 years ago, unless you can specify the app and device, I can tell you that it isn't :thumbsup_tone2:

In any case, we accept that this message happens more frequently in Android devices, especially if the user installs the app in an SD card. More recently, the same error message has been popping up when HiFi users are listening to their FLAC tracks, irrespective of the platform.

On iOS, we usually don't get this type of error message, but there are other things we certainly have to improve :pray_tone2:

So if this is something that happens to you, please share a bit more so that we can look for solutions that are more suitable to your device, and also that your feedback goes to the right teams to help them fix it :v_tone2:

Rudi
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Hi there @TVC

What Android phone do you have?
Rudi
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Thanks for your honest feedback @slynight. We're sorry to hear you intend to leave us. If the troubleshooting recommended hasn't worked for you, we can still help you further. Let us know if you're willing to provide more details.

Rudi
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Userlevel 7
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Thank you for your feedback and detailed info given here @Abner Galaviz Garcia @fxsp we're actually working extra hard this time of the year to fix and improve the performance of our Android app.

Can I have the Deezer app version you currently have installed?

M
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This happened to me too. I couldn't download anything so I tried the prices described in the above link. It seems to have worked but I lost all of my downloaded albums and favourites. If it happens again I'll switch to Spotify!

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