I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.
I have an Lg g6
Answered
Error: failed to play. The requested content is not loading
Best answer by dixon
I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.
If you need any trouble shooters Deezer I would like a job ššš
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Hi @Rudi
I have the same issue - on Samsung. Same issue on all wifi and mobile networks.
Followed your steps above and it worked for 3 songs..
I have the same issue - on Samsung. Same issue on all wifi and mobile networks.
Followed your steps above and it worked for 3 songs..
+9Hi there @rory
Could you try the following steps, exactly in this order, to see if it helps with your issue?
Could you try the following steps, exactly in this order, to see if it helps with your issue?
- make sure you're connected to a wifi network
- uninstall Deezer
- clean your phone's cache
- remove the SD card
- turn off your phone
- reinstall Deezer
- open Deezer and download at least one album or playlist
- reinsert the SD card
TVC wrote:
Hi,
I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!
I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!
my issue is EXACTLY the same but on a Samsung a7 2018. fix please?!
This happened to me too. I couldn't download anything so I tried the prices described in the above link. It seems to have worked but I lost all of my downloaded albums and favourites. If it happens again I'll switch to Spotify!
+1Hey
+9Hi,
I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!
I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!
+9Hi @ro4pvb1c
Sorry about that. Our developers are investigating this for a while now. I'll come back here if I get an update.
But in the meantime, please follow the troubleshooting steps you tried before, but in the same order just to ensure we tried everything. I'd also log out and download our latest version of the app to see if it helps.
Sorry about that. Our developers are investigating this for a while now. I'll come back here if I get an update.
But in the meantime, please follow the troubleshooting steps you tried before, but in the same order just to ensure we tried everything. I'd also log out and download our latest version of the app to see if it helps.
same issue on Samsung S7 with Android 8.0.0, Deezer 6.0.5.271. I tried deleting cache, removing SD card, restart, reinstall app. After a while the message appears again.
+1sg987321654 wrote:
I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.
I have an Lg g6
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.
I have an Lg g6
Hi there, can you please tell us which version of the app you have installed?
+3Hello 
Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it.
Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.
- Click on My Music/Favourites (the little heart) >>> Gear Wheel
>>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line. - If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
- Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Disc Usage >>>Clear All
- uninstall Deezer
- remove the SD card
- restart your phone
- reinstall Deezer (available on Google Play)
- open Deezer and download at least one album or playlist and play one song
- reinsert the SD card
This should fix the issue but please let me know if you need any further help.
+9The same error message can be caused by different reasons, 
+9Hi there
Thanks for reporting.
What you're experiencing, being a HiFi user, is our current issue with tracks playback, where the workaround is to go back one track and move forward again. Our devs are working hard to determine why this is happening so that we can fix it. So all your support and patience is very much appreciated 
+3Hi
Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it.
Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.
- Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
- If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
- Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Disc Usage >>>Clear All
- uninstall Deezer
- remove the SD card
- restart your phone
- reinstall Deezer (available on Google Play)
- open Deezer and download at least one album or playlist and play one song
- reinsert the SD card
This should fix the issue but please let me know if you need any further help.
something happenedwith the app for android ? nothing works from favorite music, lists or recommendations
+3Hi 
Could you please try a different Wifi as well?
Thank you for already trying some troubleshooting steps. In case it is still not working, could you please perform all of these troubleshooting steps mentioned above again, exactly in the order mentioned. Otherwise it does not fix it.
Hello. I am unable to load anthing on my Deezer app please see screenshot above.
This started last night and I clearered the cache last night and this did not help.
I have reinstalled it not too long ago and it's still not working.
I Can search for new artists but when clicking on them, it does not load, nor does it load when clicking on my recent playlists.
Please can you advise why this is happening? I've tested this on my WiFi and mobile data and the issue still persists.
When checking the online app, it works.
Many Thanks.
Lyle Meiring.
Hi last two days content stops loading have uninstalled cleared cache etc and works for first time but when go to app for second time contents does not load. Using beta with note 9
Hi Rudi
So people have now officially been reporting this issue for a year now - still no fix.
So far, every issue I have had with Deezer has not been fixed. The support responses are literally, and not metaphorically, like they are having a joke. Itās almost like itās a game - āright, Iām going to respond with a completely random solution to a completely different problem, and completely dodge the question in the ticket. Then Iām going to mark it as resolved just for good measureā.
I have to say, I think your support is somewhat close to the support offered by EA (yes I went there).
I know 4 other people who use Deezer. These people use varying iphones and android devices - they all have this exact same issue.
I would go as far as to say every Deezer user encounters this issue - itās quite scary that there is a problem on such a vast scale that canāt be solved. Itās not like you havenāt had time - looking through forums online people have been experiencing these issues for about 3 years.
Rudi - please tell me you have some positive news, and some sort of fix is in the works?
hi i have the same problem i download deezer recently and buy the premium deezer and when i want to play music the error āfailed to play the requested content is not loadingā reappears every time, i do the all things in the list that you post but nothing helped please answer!!!!!!!
i have galaxy s8+
Can you please tell me on what device/model/OS version this happens?Reply
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