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Error: failed to play. The requested content is not loading



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Userlevel 7
Badge +7

Sorry to hear that @Henniesmennie have you tried speaking to our support team and follow their step-by-step help? It's worth a try, the link is here :thumbsup_tone2:

Userlevel 7
Badge +1

Hey @Michael.Schmidt sorry about that :/ Can you please tell me on what device/model/OS version this happens?

Userlevel 7
Badge +7

Hey @Zoy Brik Tverskoy 

You're actually right about that. I recommend restarting the mobile for the changes to take proper effect, yes. Thanks a lot for sharing your experience with us!

Hi,

I have a Huawei p10 Lite.
Hi,

I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!


my issue is EXACTLY the same but on a Samsung a7 2018. fix please?!
Userlevel 7
Badge +7

The same error message can be caused by different reasons, @evel79 - broken track, it didn't store in the app cache properly, the HiFi issue I mentioned, etc. But you've got a point when you mentioned our Android app, so I'll keep forwarding your comments so that our teams can improve on that - thank you for your support :thumbsup_tone2:

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