Error: failed to play. The requested content is not loading

Love the workaround @dixon amazing! 

This is what our community needs, and Deezer too!

If an opportunity comes up, I'll let you know 

dixon wrote:

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

Thank you very much for your advice.

It helps me.
Just after changing configuration I propose to restart a mobile phone to make sure that cache is reconfigured.

Hi 

I had the same issue on my Galaxy S10 and it was solved when entered settings->device care -> storage -> clean now

This basically cleans phone cache…

This alone fixed my issue.

No need to uninstall app and lose your offline downloaded music...

Hi @neilburke we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure  

Please try the steps I mentioned above and let us know how it goes.

It’s the Data and Storage Smart Cache, thanks to Dixon, it was an easy fix!  :) 
I set mine to 100GB, but I have a lot of mem!

Google Pixel 3XL with Android 10.  But after I posted this, I enabled “join beta” and a new version of Deezer was installed (has beta on the icon) and the problem has gone away.  So I’ll stick with the beta and see how that goes and if the error returns, will repost.

Thanks

To add to my last post. I've checked, and this problem exists for the same tracks on other android devices with different versions of Android. My WiFi strength is fine, more than enough for 4k Video streaming.

Thanking you. Android version 11 and the app version is 6.2.23.93.

Appreciate it and any help you can give. Love the service but this is just getting in my way.

Thanks

Dan

Latest update from playstore is causing this issue. Even the next beta 6.2.24. has same issue

Downgrade to the version 6.2.22.1 from March 1. 2021.

Hi Rudi,

No SD card as the phone has 256gb as standard. In the last day it hasn't been so consistent but still happens after maybe between 4 or 5 sounds then struggles. Mainly using flow playlists

Thanks again

Dan

Reading all the threads and many replies on that problem (that I also have) the best solutions seems to be to:

• make sure you're connected to a wifi network
• uninstall Deezer
• install something else

Same issue on Pixels 2,3 and 4. This is beyond frustrating as it will play a few songs and then stop. I have been a religious Deezer customer and often recommend it. Been having issues for months if this continues I'll be switching to Tidal. Very recently it no longer plays flow/music through voice command on Google Assistant on Sonos speakers. Not sure if it's a Google update or a Deezer one. 

That doesn't make a difference. I know that fix for "stuck" tracks it has been around for years even when I was just a normal premium subscriber. That has been a particular bug with Chromecast.

The unable to load issue cannot be solved (for me at least) by clicking cancel, try again, or by skipping tracks back and forward. The same problem tracks (growing in number) play flawlessly via the sonos app - using which I have no problems. This clearly seems to be a Deezer android app issue - which is how I listen to my music 75% of the time.

I had the same issue today in the Windows app and the web app on my desktop. The following fixed it for me:

start > run > cmd

type in the following

ipconfig /flushdns

and press enter

After that i restarted the app and music worked again.

edit: nevermind, it's broken again.

Hello

I have this exact same issue - songs I could play before showing the requested content is not loading message. And of course the music just stops completely at this stage it never skips automatically to the next track. This happens with specific tracks, or even specific albums, or sometimes e.g. 90% of one album. It is not a general issue - longer (i.e. more data) tracks will playiplay before and after no problem. But returning to the problem tracks always has the same issues. Regardless of which network I use (2.4gz or 5gz). And the number of tracks this happens to is growing. 

I contacted support who told me to change the cache settings and reinstall. No effect.

Then I tried again a week later following your exact steps here, one by one. Although why one album needs to be downloaded onto the internal memory before the SD card is loaded and can be used as the source of downloads is beyond me! The issue very much remains.

Android 10 user. 

Luckily my yearly transaction ends in August, I ope you fix this issue for all the users before then.

Hi as per comments above I'm now having this issue pretty much every song. Cant listen to a playlist or album without it stopping then if left half hour later will start. 

I tired cache fix, reinstalling the app etc etc and it's not getting any better. I have a Samsung note 20 ultra and hasn't been an issue until the last three weeks. I listen to hours daily but it's becoming to much of a problem.

Any help please its becoming such a an nuisance I'm considering a change but that would be disaster as I would loose my large number of playlist I have spent years developing.

Any help greatly appreciated

Dan