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Error: failed to play. The requested content is not loading


I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6
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Best answer by dixon 25 May 2021, 13:06

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Userlevel 2
Srry to break it to you but here is he truth: Deezer doesn't know why this is happening and they haven't done anything about it for months now. They are just hoping it won't happen to enough ppl so they can continue to do nothing about it. I am unfortunately a victim of this error as well and their troubleshoot guide is unsatisfactory at best and criminal at worst. They are more or less scamming their users by doing nothing about this. I hope to see Deezer go out of business soon as they've demonstrated sheer incompetence and disregard for their customers. Your only solution forward is to leave the service and find something else because they will not even bother to try to solve this for you.
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I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

Thank you very much for your advice.

It helps me.
Just after changing configuration I propose to restart a mobile phone to make sure that cache is reconfigured.

 

Hi there @Illya Chaika

Have you tried the troubleshooting here? Let me know if you still need help ;)

Yes, It works. Thanks a lot! =))

Hi 

I had the same issue on my Galaxy S10 and it was solved when entered settings->device care -> storage -> clean now

This basically cleans phone cache…

This alone fixed my issue.

No need to uninstall app and lose your offline downloaded music...

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Love the workaround @dixon amazing! :heart_eyes:

This is what our community needs, and Deezer too!

If an opportunity comes up, I'll let you know :stuck_out_tongue_winking_eye:

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Hi as per comments above I'm now having this issue pretty much every song. Cant listen to a playlist or album without it stopping then if left half hour later will start. 

I tired cache fix, reinstalling the app etc etc and it's not getting any better. I have a Samsung note 20 ultra and hasn't been an issue until the last three weeks. I listen to hours daily but it's becoming to much of a problem.

Any help please its becoming such a an nuisance I'm considering a change but that would be disaster as I would loose my large number of playlist I have spent years developing.

Any help greatly appreciated

Dan

@Rudi I’m using the Android app.

Often I’m playing 1 song on repeat forever that I have downloaded. And still playing stops all the time (sometimes after 10mins, sometimes 1 hour ...).

Also playing often stops and I have to get out the phone, open the app and press “retry”. Really? Can’t Deezer just retry 3 times on its own and then skip to the next song if it fails? At least make that a setting.

I emptied the cache but it didn’t help at all. I don’t think re-installing and all the other steps will make any difference.

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I had the same issue today in the Windows app and the web app on my desktop. The following fixed it for me:

 

start > run > cmd

type in the following

ipconfig /flushdns

and press enter

 

After that i restarted the app and music worked again.

 

 

edit: nevermind, it's broken again.

Userlevel 7
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Hi @transformtravistime

please have a read of this article and let us know if it helps: - https://en.deezercommunity.com/android-47/error-failed-to-play-the-requested-content-is-not-loading-812
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Hi there @Illya Chaika

Have you tried the troubleshooting here? Let me know if you still need help 😉
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Hi @Tineke

sorry to be a pain, can you do this:-

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

I know you've done most of the steps before but would you try again doing the above, it must be in this exact order..

Let us know how you get on.

It’s the Data and Storage Smart Cache, thanks to Dixon, it was an easy fix!  :) 
I set mine to 100GB, but I have a lot of mem!

 

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Hello

I have this exact same issue - songs I could play before showing the requested content is not loading message. And of course the music just stops completely at this stage it never skips automatically to the next track. This happens with specific tracks, or even specific albums, or sometimes e.g. 90% of one album. It is not a general issue - longer (i.e. more data) tracks will playiplay before and after no problem. But returning to the problem tracks always has the same issues. Regardless of which network I use (2.4gz or 5gz). And the number of tracks this happens to is growing. 

I contacted support who told me to change the cache settings and reinstall. No effect.

Then I tried again a week later following your exact steps here, one by one. Although why one album needs to be downloaded onto the internal memory before the SD card is loaded and can be used as the source of downloads is beyond me! The issue very much remains.

Android 10 user. 

Luckily my yearly transaction ends in August, I ope you fix this issue for all the users before then.

 

 

 

Reading all the threads and many replies on that problem (that I also have) the best solutions seems to be to:

 

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • install something else
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To add to my last post. I've checked, and this problem exists for the same tracks on other android devices with different versions of Android. My WiFi strength is fine, more than enough for 4k Video streaming.

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Hi @neilburke we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure  :wink:

Please try the steps I mentioned above and let us know how it goes.

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Hi Rudi,

 

No SD card as the phone has 256gb as standard. In the last day it hasn't been so consistent but still happens after maybe between 4 or 5 sounds then struggles. Mainly using flow playlists

Thanks again

Dan

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That doesn't make a difference. I know that fix for "stuck" tracks it has been around for years even when I was just a normal premium subscriber. That has been a particular bug with Chromecast.

The unable to load issue cannot be solved (for me at least) by clicking cancel, try again, or by skipping tracks back and forward. The same problem tracks (growing in number) play flawlessly via the sonos app - using which I have no problems. This clearly seems to be a Deezer android app issue - which is how I listen to my music 75% of the time.

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Thanking you. Android version 11 and the app version is 6.2.23.93.

Appreciate it and any help you can give. Love the service but this is just getting in my way.

Thanks

Dan

Hi all,
have the same problem
App version: 6.0.4.71
OS: Android 7.0
Phone: Motorola G4 xt1622
Why am I getting this message and how do I fix it??? Already tried uninstalling and that didn't seem to do anything.
Userlevel 7
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Cheers, Dan @dixon 

There's a hotfix version coming out that may improve your experience - I'll need your feedback on that, so please keep the app updated :wink:

Same issue on Pixels 2,3 and 4. This is beyond frustrating as it will play a few songs and then stop. I have been a religious Deezer customer and often recommend it. Been having issues for months if this continues I'll be switching to Tidal. Very recently it no longer plays flow/music through voice command on Google Assistant on Sonos speakers. Not sure if it's a Google update or a Deezer one. 

Latest update from playstore is causing this issue. Even the next beta 6.2.24. has same issue

Downgrade to the version 6.2.22.1 from March 1. 2021.

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