One Hit Wonder

Answered

Error: failed to play. The requested content is not loading

Forum|Forum|8 years ago
July 27, 2018
81 replies
26470 views

I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6

Best answer by dixon

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

If you need any trouble shooters Deezer I would like a job 😄😜👊

Show previous replies

H

Henniesmennie

Roadie

Same issue. Xiaomi phone. And this is why I'm moving to Spotify.

M

Michael.Schmidt

Guitar Hero

Hi@Michela Topao sorry for my reply in English. Can you please try the steps in the link above?

Just started getting this error with the latest version. Error: Failed to play. The requested content is not loading.

I’ve followed all the steps to try to resolve the error but it happens on every song play. Very annoying, I’ll wait to see if a new app version comes in the next short while to resolve it, otherwise will go to stick to Tidal. Or new Amazon HD?

Rudi

Ultimate Superstar

Sorry to hear that @Henniesmennie have you tried speaking to our support team and follow their step-by-step help? It's worth a try, the link is here :thumbsup_tone2:

Alessandra.Deezer

Rockstar

Hey @Michael.Schmidt sorry about that :/ Can you please tell me on what device/model/OS version this happens?

M

Michael.Schmidt

Guitar Hero

Hey@Michael.Schmidt sorry about that :/ Can you please tell me on what device/model/OS version this happens?

Google Pixel 3XL with Android 10. But after I posted this, I enabled “join beta” and a new version of Deezer was installed (has beta on the icon) and the problem has gone away. So I’ll stick with the beta and see how that goes and if the error returns, will repost.

Thanks

Rudi

Ultimate Superstar

Hi there @Michael.Schmidt

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card
turn off your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card

Let me know how it goes :thumbsup_tone2:

M

Michael.Schmidt

Guitar Hero

Hi there@Michael.Schmidt

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card
turn off your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card

Let me know how it goes :thumbsup_tone2:

I tried that many times on the production version with no success. Btw, the Pixel doesn’t have an SD slot??

Rudi

Ultimate Superstar

Hey @Michael.Schmidt

Doesn't it have it? Sorry about that. I'm not too familiar with the specs of the device.

But I've got an idea. I've seen another user reporting no more issues after installing our Beta Android app. Why don't you give it a go? You just need to register for the program first. More info can be found here :thumbsup_tone2:

O