Error: failed to play. The requested content is not loading

Hi there @TVC

What Android phone do you have?

Hi,

I have a Huawei p10 Lite.

@TVC

There are specific issues affecting only Huawei phones, as this topic shows - your phone could be experiencing this. We're working on them and will keep everyone updated. I know it's not much but you already tried most available workarounds.

Non mi carica più la musica presente nelle mie playlist e nelle mie canzoni del cuore. Scheda Sd ok e libera.

Hi @Michela Topao sorry for my reply in English. Can you please try the steps in the link above?

This happened to me too. I couldn't download anything so I tried the prices described in the above link. It seems to have worked but I lost all of my downloaded albums and favourites. If it happens again I'll switch to Spotify!

Hi,

I'm having the same problem on my android phone. I've already tried all the proposed solutions (restart, remove sd-card, reinstall,...) and still nothing.
Deezer Family subscription and the problem is only on my phone, even when I change profile. Both with downloaded and steamed content.
Any way to fix this that isn't on this forum yet?
Many thanks!

my issue is EXACTLY the same but on a Samsung a7 2018. fix please?!

Hi there @rory

Could you try the following steps, exactly in this order, to see if it helps with your issue?

• make sure you're connected to a wifi network
• uninstall Deezer
• clean your phone's cache
• remove the SD card
• turn off your phone
• reinstall Deezer
• open Deezer and download at least one album or playlist
• reinsert the SD card

Hi @Rudi

I have the same issue - on Samsung. Same issue on all wifi and mobile networks.

Followed your steps above and it worked for 3 songs..

Hi @Tineke

sorry to be a pain, can you do this:-

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

I know you've done most of the steps before but would you try again doing the above, it must be in this exact order..

Let us know how you get on.