Error: failed to play. The requested content is not loading

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hi i have the same problem i download deezer recently and buy the premium deezer and when i want to play music the error “failed to play the requested content is not loading” reappears every time, i do the all things in the list that you post but nothing helped please answer!!!!!!!

i have galaxy s8+

Hello @Tomer Kehati we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure 

Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it.

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.

1. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
3. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Disc Usage >>>Clear All
4. uninstall Deezer
5. remove the SD card
6. restart your phone
7. reinstall Deezer (available on Google Play)
8. open Deezer and download at least one album or playlist and play one song
9. reinsert the SD card

This should fix the issue but please let me know if you need any further help.

Hi last two days content stops loading have uninstalled cleared cache etc and works for first time but when go to app for second time contents does not load.  Using beta with note 9

Hi @neilburke we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure  

Please try the steps I mentioned above and let us know how it goes.

Hello. I am unable to load anthing on my Deezer app please see screenshot above. 

This started last night and I clearered the cache last night and this did not help.

I have reinstalled it not too long ago and it's still not working.

I Can search for new artists but when clicking on them, it does not load, nor does it load when clicking on my recent playlists.

Please can you advise why this is happening? I've tested this on my WiFi and mobile data and the issue still persists.

When checking the online app, it works. 

Many Thanks. 

Lyle Meiring. 

Hi @Lyle Meiring we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure 

Could you please try a different Wifi as well?

Thank you for already trying some troubleshooting steps. In case it is still not working, could you please perform all of these troubleshooting steps mentioned above again, exactly in the order mentioned. Otherwise it does not fix it.

something happenedwith the app for android ? nothing works from favorite music, lists or recommendations