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About my Deezer

Need some help?

2562 Topics

R
Runaway Baby
rakhima.kurmashevaRunaway Baby
asked in Subscription and payments

switching account

Hello,My husband has a family account, but I cannot use it. Can you please assign my account Rakhima.kurmasheva@gmail.com to be part of family account.

1
A
1 year ago
V
Tiny Dancer
verbieger23Tiny Dancer
asked in Features & Feedback

Will the album limit of 2000 be raised in the future?

Will the album limit of 2000 be raised in the future? last week I reached the limit and I personally use the albums overview as a kind of database for me. Would be great if the limit will be resolved... thanks & regards henryk

39
S
Tiny Dancer
1 year ago
C
Tiny Dancer
ColderOneTiny Dancer
asked in Features & Feedback

[request] merge artist

artist/11539187artist/6299362artist/1659407they are one same person

1
Alfredo.Deezer
Community Manager
1 year ago
S
Tiny Dancer
Santion5000Tiny Dancer
asked in Subscription and payments

lost premium access

Lost premium access

2
Alfredo.Deezer
Community Manager
1 year ago
G
Runaway Baby
GiuliaciRunaway Baby
asked in Subscription and payments

deezer family subscription

on 18 July I paid 17.99 euros for the deezer family. also on 18 July I requested the cancellation of the subscription. as no refunds will be made and consequently my subscription is still valid until the end of the month, why is my subscription still deezer free today?    

2
Alfredo.Deezer
Community Manager
1 year ago
E
Runaway Baby
eschatologist71Runaway Baby
asked in Features & Feedback

macOS over Airplay - terrible sound quality

Using the latest Deezer app on my mac, streamed via Airplay (2 I think) to a Marantz PM9000N, the sound quality is terrible - I get noise, glitches, etc.. really poor - the Tidal app from the same machine to the same app etc, is perfectly fine, as is Apple Music and Amazon Music - just Deezer. Really really poor. No idea why, or what I can do about it, other than dump Deezer (which I’m sorely temped, but its got a good catalogue). 

1
A
1 year ago
M
Tiny Dancer
muzufxTiny Dancer
asked in Features & Feedback

Deezer plans for additional services

Hello Deezer folks, Greetings. I am a happy Deezer user for nearly 6 years now and ive seen the app improving over the years. I actually received a mail which made me go a check the Services offered on Spotify!So, there is HULU! Any idea what more can be happening for us, Premium Subscribers of Deezer.How Deezer can bring more value for us and how Deezer can bring more advancements? A Video Streaming addition would be hugely appreciated. Cheers,Muzafar

3
N
Tiny Dancer
1 year ago
S
Tiny Dancer
Seda KalkanTiny Dancer
asked in Subscription and payments

(SKErrorDomain error 0.)

I try to do a subscription for a year. When i try to open and pay for the account it gives this (SKErrorDomain error 0.) and that i need to use beter data of wifi. I have good wifi and data. How can I subscribe?

1
Jaime.
Community Manager
1 year ago
J
Runaway Baby
James DealeRunaway Baby
asked in Subscription and payments

Favoutites

How do I keep or transfer my favourites when changing from Family to Premium? 

9
J
Runaway Baby
1 year ago
P
Runaway Baby
poltroonRunaway Baby
asked in Features & Feedback

No Hi-Fi option

I am on a premium family plan and I understand that hi-fi has been an option now since April. Yet there is still no hi-fi option in my app. Please help!

4
P
Runaway Baby
1 year ago
L
Tiny Dancer
Lyndsey CraigTiny Dancer
asked in Your account, favorites and playlists

data gone

All my music is gone. How can I get this back?

2
L
Tiny Dancer
1 year ago
L
Runaway Baby
LouneRunaway Baby
asked in Subscription and payments

Payment

Good day  Deezer debit order failed. But then was eventually paid. Now my account does not work

1
A
1 year ago
K
Runaway Baby
KalyteizerRunaway Baby
asked in Your account, favorites and playlists

Поменять предпочитаемых исполнителей.

Доброго времени суток! Очень нужно поменять предпочитаемых исполнителей. Возможно ли это как-то сделать?

4
K
Runaway Baby
1 year ago
T
Tiny Dancer
tomasjoaopedroTiny Dancer
asked in Your account, favorites and playlists

Ads in the middle of a podcast on Deezer premium

So I was listening yesterday to The Guardian’s Football Weekly while in Germany with a current premium account (free trial, not yet paying though) and lo and behold if I was surprised to listen to a couple of german ads inside the pod. I always listened to that pod on Spotify Free and on mobile and never for the life of me heard an ad. It’s absolutely outrageous because the ads weren’t edited into the pod in the first place, they cut the guy talking suddendly, very bad. If this is the case, I’m switching back to Spotify once the trial is over, thank you very much but I even chose Deezer HiFi because Spotify doesn’t yet have that possibility but they’re going to have it still this year so, yeah, bye bye, folks. LOL

3
A
1 year ago
V
Tiny Dancer
Vlada KirilenkoTiny Dancer
asked in Subscription and payments

subscription

Hello. Can you help me? I changed my subscription for family but it not activated. Show that I have previous and for this reason I can’t use it with my family

1
GropplerZorn
Deezer Legend
1 year ago
O
Runaway Baby
oliblobRunaway Baby
asked in Subscription and payments

Pause advertisement

Hi everyone,I think it might be super usefull if in the free version you could pause the advert so you can go and something else without waiting until the next song plays to pause it.Hope this is a good idea.

5
O
Runaway Baby
1 year ago
B
Runaway Baby
bigtyesrRunaway Baby
asked in Subscription and payments

payment declined

I won't let me pay my subscription with a new card

1
Jaime.
Community Manager
1 year ago
B
Tiny Dancer
BibicheRuannyTiny Dancer
posted in Your account, favorites and playlists

random mo

When I type in a song and click on it all of a sudden I don’t get a random shuffle playlist with it. It just stays with that one song. 

1
Jaime.
Community Manager
1 year ago
A
Runaway Baby
Afshan MahmudovaRunaway Baby
asked in Subscription and payments

Account issue

Hi there,  I initially opened an accpunt when i had an iPhone. I have switched off from iphone to Amdroid, its been about 1.5 years but my payment was being processed through apple account. I have asked if there is any way to change it. Since i dont wat to lose my history and create a new account. I sent an email to deezer support and I have been told it is impossible. So i paid from it. After somw time i have changed my credit card and as i dont use apply anymore my payment got declined.  Since i have been told. That it is not possible to changemy account i uodated my details in apple ad payment got processed.  But my account has not been updated. Now it is asking me to pay via android and it doesnt recognize my payment through apple.  Could you please help to  resolve this issue?  

4
Jaime.
Community Manager
1 year ago
S
Runaway Baby
SimonidkRunaway Baby
asked in Subscription and payments

charge twice for reactivate my account

I just reactivated my Deezer account and I was charged twice for the same operation. 

1
Jaime.
Community Manager
1 year ago
G
Tiny Dancer
galpazlarTiny Dancer
asked in Subscription and payments

Problem with account

Hi there,I received a conversation between me and support, but i didn’t chat with support.   

1
Jaime.
Community Manager
1 year ago
S
Runaway Baby
seanwalshRunaway Baby
asked in Subscription and payments

cancel my account

I want to cancel any accounts my email address Is sean@seanwalsh.uk my old account was Sean.walsh@northernart.ac.uk please cancel as I have got no where with my quires 

1
A
1 year ago
L
Runaway Baby
lina.melo1Runaway Baby
posted in Subscription and payments

CUENTA

Realice el pago, paso, NO FUE RECHAZADO, no ha sido rechazado en más de 2 años Y AHORA MI CUENTA NO SIRVE Y UN TIPO SANTIQGO DICE QUE NO PASÓ. O me devuelven el dinero o me re activan mi suscripción. Si el pago hubiese sido RECHAZADO porque no me lo han devuelto!  

3
Jaime.
Community Manager
1 year ago
M
Tiny Dancer
Mary CroninTiny Dancer
asked in Subscription and payments

double payment

Hello,I’m hoping you can help me. Over the past few years I’ve noticed I’ve been charged twice for my deezer subscription when I should only be paying £12.99 for one. Please would you look into this?Many thanksMary 

1
GropplerZorn
Deezer Legend
1 year ago
M
Runaway Baby
Mark.DyerRunaway Baby
asked in Subscription and payments

two payments different dates

I just noticed i have been paying Deezer two times in a month since 2018 not sure if this happened when i upgraded my phone Anyone any suggestions how to check if i have two accounts or why this is happeningThanks Mark 

1
A
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE