include
Answered

my songs disappeared?

  • 3 October 2023
  • 2 replies
  • 34 views

For some reason, about 2000 of my songs just disappeared. What happened? Like where is the rest of my music? I just listened to it last.night and it was very close to 3000 songs and now there's only 500 left?

icon

Best answer by Leonídia.Deezer 4 October 2023, 15:50

View original

2 replies

Userlevel 7
Badge +12

Hi @Brii-xo Xo-Diane 

maybe link below can help you 

 

 

Where Has My Music Gone?

https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-

Userlevel 7
Badge +5

Hi @Brii-xo Xo-Diane, I'm sorry to hear that you're experiencing this issue.

I've checked your Deezer account, and I can see that you have 2974 favorite tracks.
 


The reason you may be unable to access your favorites could be due to the possibility of having more than one Deezer account.
To access your Deezer Premium with your  2974 favorite tracks, use your email ( br**** @ gmail.com ) and your pass word.
Let me know if you need any further help.😀

Reply