So I get theese almost daily now.
I have changed my password by using the app, not clicking on any links in the mail.
But are these legit or not?
Oh I by the way, how do you remove a credit card from the app?
I don't want my card on there anymore!
Friendly regards
Best answer by Leonídia.Deezer
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+5
Hi
I can't confirm whether these emails are legitimate or not because I would need to know the sender's email address. As the Community is an open internet forum and we prioritize your security, we don't ask for personal data here.
In this regard, I suggest that you update your password to access your Hotmail inbox. As we can’t prevent anybody to type your email in our apps, I also recommend that you change the e-mail address associated with your Deezer account.
Regarding the removal of a credit card, I checked your Deezer account with the email (me**** @ hotmail.com) and didn't find any credit card associated with it.
If you need further help, please contact our customer support.
This is the email.
But I'll try changing the email.
Why do people want to get access to a Deezer account tho? 🤷🏼♀️
Thank you for taking time to answer and for checking the credit card thing 😊
+7
Hi
If the problem persists, here the link to contact support:
+5
Hello
That indeed comes from us and it is just an alert about an fail attempt to your account.
We unfortunately can’t identify if this comes from you in a different location, someone with a similar email doing a typo error or just an automated bot try to access accounts of other users.
The best to action as mention, would be change the email + password (to a strong one) in your Deezer account + updating your password of your Hotmail inbox, also to a very strong one.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.