I re-installed the app on a new phone and most of my songs are gone. How can I get them back? It happened before but I can't remember what I did to fix it🙈
Best answer by awesomemac
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Userlevel 7
+12
- Deezer Legend
- 2087 replies
-
10 October 2023
Hi
maybe link below can help you
Where Has My Music Gone?
https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-
Thank you. I'll have a look. I have 2 accounts on our family subscription. But neither have all my songs 😭😭
Userlevel 7
+5
- Deezer Legend
- 573 replies
-
10 October 2023
- Answer
The songs that are missing, are those downloaded songs or songs in a playlist?
If you use another phone, tablet or pc, are your songs also gone there?
Is it possible that you are logged on with the wrong account?
They were in my favorites. Mostly downloaded of not all.
I had to reinstall the app.
If I login using my husband's email I can switch profiles to mine but the songs are still not there. Surely if I can get to my profile like that then the songs should be there?
Thank you for your suggestions. I got my songs back!! 🥳
Logged in with my old email and remembered the password and they are all there again!
Userlevel 7
+5
- Deezer Legend
- 573 replies
-
11 October 2023
Thank you for your suggestions. I got my songs back!! 🥳
Logged in with my old email and remembered the password and they are all there again!
Perfect! Nice to know and thank you for telling us this 😀 Not all the time, but most of the time it’s an old email address that has been used.
Enjoy the music again.
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