About my Deezer

I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline. 

Hi!I recently released my first single and I share a name with another artist. My track has been mixed up with hers and I would love to get those separated correctly. Here's the profile of the artist in question: https://www.deezer.com/fr/artist/4796665The title "SOMETHINGNEW" is not hers, but mine. https://www.deezer.com/fr/album/509008151Would you be able to create a separate profile please ? With the same name “Sybille”?Thanks in advance for sorting this out!With kind regards!

Bonjour , mon cas je pense est assez fréquent avec un essai Deezer pas résilié à temps. Je ne suis pas comblé par l’abonnement et je ne souhaite pas me réabonner car j’ai prévu un autre projet avec l’argent de cette abonnement. Serait-Il possible d’effectuer un remboursement s’il vous plais ?

suspendieron mi cuenta de 3 anos family sin ninguna notificación hace 3 meses casi que intento una respuesta, deseo el servicio devuelvo como en el contrato, los precios ahora son otros nu tuvo ninguna explicación, aca en argentina hay derechos de los consumidores, deseo que eso sea arreglado, conozco los derechos. porque eso es una acción de mala fe al consumidor, yo quiero mi plan como estaba hasta dos meses. asi dice la ley aca.La omisión en lo que solicité será interpretado como acto de mala fe y en el caso de rechazo expreso o tácito al presente reclamo lo mismo configurará una infracción a la Ley de Defensa al Consumidor 24.240, por los daños causados por su servicio (art. 5) el trato digno (art. 8 bis), cumplimiento de reclamos (30 bis y 31) Resolución 8/2003 de la Secretaria de Comercio de la Nación, por lo que solicito cumpla con mi reclamo en forma inmediata, además de las sanciones previstas en la LEY 6121/2018 2. Cualquier daño directo, dado el menoscabo sufrido, solicitaré

Okay so put the app on my phone I didn't really go into any great detail on it until recently which I added my birthday I never asked for a premium subscription but it gave me one and took my money when I never asked for it I haven't even added any type of card at all to the account at all you hear me but yet they charge my PayPal account $11.99 with my PayPal card has never been put on the app never has I don't even understand none of this and you can't talk to a human being yeah I don't like this this is BS at the top level That's my idea you know what my idea is I'm fixing to report this app and the people that don't seem to wonder support it like they should the people who developed the app and give then live human beings to speak to about this yeah I'm pissed off people Y'all got cards they should have never been even charged I'm mad at PayPal too this is so wrong I'm 68-year-old retiring and I lived on a very small budget All I do is put the app on my phone never ask for nothing

Hi! I'd love to be able to skip/play/pause tracks when the program is minimized. Currently, when I want to control what is played, I have to open the window and make it active first, which is a bit annoying when I'm doing other stuff on my computer and it kind of beats the purpose of the shortcuts. The ability to change shortcuts would also be really neat! I would like to make the shortcuts more like other media’ players for consistency's sake so my small brain doesn't get confused. Thanks for reading! 

  On the Deezer HOME page you can find a bunch of playlists.You may be wondering why exactly these players are here !?   Here is the explanation :Deezer uses your listening history and preferences to suggest relevant playlists.It analyzes your "Favorite Tracks," "Top Tracks," and other recently played music to create personalized recommendations. By interacting with content you enjoy, like liking tracks and creating playlists, you can further refine these suggestions.Deezer also offers algorithm-generated playlists like Flow, Mix, New Releases, and Discovery, which are tailored to your musical taste.  Here's a more detailed breakdown: 1. Personalized Recommendations:Listening History : Deezer tracks the songs, artists, and playlists you listen to regularly. Favorite Tracks : Adding songs and artists to your "Favorites" provides Deezer with strong signals about your preferences. "Made for You" section : This area features playlists curated based on your listening habits. Dislikes : Usin

Hi there! I have recently moved from Spotify, and it is great, but one issue I have is when I am in the lock screen, the option to fast forward/rewind 30 seconds is not there. Only the option to completely skip to the next episode. I haven’t been able to find any options in the settings.  I have an android by the way.

I’m starting to accumulate a long list of grievances with Deezer, and it’s bad enough that I am seriously considering going back to Spotify because I’m just so tired of dealing with it. A support ticket about a band’s albums missing from the desktop app/site artist page resulted in no change. It’s still broken months later. Google home playback is slow af. It takes so long to connect and start playing that I almost wonder if it didn’t work. I tried to get my playlist on shuffle to my speaker group the other day and it NEVER loaded.  Related to 2, when I cast from my phone to my speaker group, the music is playing on my phone too. I have to turn down my phone’s volume or hear the song staggered about 10sec apart. Skipping songs and navigating during playback is so sketchy I don’t dare disturb it.  The app has just.. stopped. Multiple times. WHILE I WAS DRIVING.  I run into a weird problem where the “shuffle queue” on my phone and my computer are exactly the same, and it’s going to play

Is anyone else having trouble uploading there own mp3's on the desktop version of Deezer. I was able to do it last night and now it uploads but its in fate font and has the date next to it and says "this track is not available yet". Is this because there are in the Beta stage of getting this corrected? I would recommend them to have a way to upload albums too. Let me know if there is a fix to this (updated my flash player with little luck). Thanks

Deezer staff suggested this place as a response to my 3-star Google Play review, so here we are. The problem:There are multiple posts about this topic on this forums and elsewhere - the favourites (or any other playlist) shuffle feature is far from giving an actually random queue of tracks from the playlist. Instead it gives massive preference to what I think is recently added tracks, tracks with some sort of preferential background deals (though this is probably restricted to Flow), and “mood” or genre adjacent tracks.Which, on its own, is perfectly fine. However, sometimes I simply want to listen to whatever, a chaotic collection of old and new songs, added recently or years ago, a mix of genres, popular and obscure brands. I don’t want to be forced to be beholden to some complex algorithm. What’s the point of favourites then? It’s “favourites”, not “liked”. I want to listen to all those songs regardless of what your algorithm thinks.Flow itself is even worse in both picking songs fr

How are the stats in my Ddezer month calculated?I have not heard of nor remember hearing any of my top 3 songs from my May summary. I also do not recognize any of the top 3 song artists. Apparently I heard them 30, 30 and 28 times and with that frequency, you would think I would at least recognize the songs. I almost exclusively listen to Flow but so should I.even hear tge same song 30 times in a month? Once a day? 

After subscribing newly via verified student account, the app appears as if I dont have a premium account. It doesnt allow me to choose songs. And if I want to reverify my student account via the premium page, then the student offer is not there.How shall I tackle this ?Thanks

Has anyone suggested that the live radio stations have a description of what's playing? Not sure if it matters but I'm in the US and I have premium.

Please add a song by Steve Carlson and Jensen Ackles, it calls: Angeles 👍🙏🙏🙏

I reinstalled deezer and fixed but later it happened again what should i do

Recently transfered from Spotify to Deezer using Tune my music. The home page says I have 49 playlists but can only view about 10 of them. Any suggestions how to get the rest of my playlists to transfer? 

Auto start on loginI’m on a Mac and recently I get a notification when I start the desktop app that it has added a setting and enabled that Deezer will auto-start every time I start my computer. If I set the Deezer in-app-setting to not auto-start and remove deezer from login items under Mac settings, it will just add it again and set the in-app setting to auto-start. I’d prefer to decide on my own that to start on not to start on my computer, what’s going on Deezer?

I've been with Deezer for many years now but I've always seemed to come up with this issue. I have over 10,000 songs and probably over 300 bands on my list but when I go and play my favorites and put it on shuffle I get the same bands and the same songs over and over and over again and it's really starting to make me want to switch to another provider. The only reason I really haven't just yet is just due to the volume of songs and tracks and albums and artists that I have on my list.  My question is how can I fix this because it's extremely annoying when I want to hear stuff that's different. Like I have heard the same song like four times in 3 days and I've been working for 8 hours and maybe streaming for about two of those hours and within those two hours I've heard the same band four times. How do I fix this

Hiwhen on earth anytime I open Deezer there is already a QUEUE of music I don’t care about?I am new to Deezer and honestly this is so annoying that I am even considering canceling my subscription.Also, why on earth is not possible to clean the queue instead of deleting each song one by one?Come on Deezer, fix this. you can do better than this.

Artist: Clannad, Album: Legend. If I buy this album on a disc in Australia, all tracks are available. If I listen to it on Spotify, all tracks are available. If I find it on Youtube, it’s all there and all tracks are linked to the artist. If I go to Apple Music, it’s all there. On Deezer though, tracks 3 (Herne) and 7 (Scarlet Inside) are “not available in your country”. I mean, obviously they *are* available because otherwise Spotify, Apple Music, Youtube and retail stores wouldn’t offer them either. Why is Deezer singled out for exclusion of arbitrary tracks on an album whose tracks are otherwise all available for listening? Whose interests are served by putting holes in an album’s track list on Deezer but nowhere else? … makes me question my decision to cancel Spotify to give Deezer a go instead.

Hi guys… I just noticed that for the past couple of months, some Artist pages haven’t been showing all the available albums. However, if you search for a specific album, it shows up and is linked to the Artist. But even then, if you click on the Artist link from that album, you’re redirected to the Artist page, and once again, that album isn’t listed there.Example album  Try to find that album in Artist page/profile This is another example but there are many  

Why is it not possible to stream to Amazon echo or other speakers? Do you seriously think a product that only works with headsets/earbuds is a realistic proposition in 2023? Every single competitor is now able to do this. Tidal, Amazon music, pandora, Spotify, YouTube music. Pull your fingers out and fix this quickly. It's a basic requirement 

Y’see the awkward thing is, I kind of wanted to just listen to some music, not feed some stupid algorithm. This is a very offputting welcome experience, with no obvious way to skip it (on web, desktop app, or mobile).  I’ll be trying out the competition instead, in the hopes that they’ll allow me to try something as revolutionary as “sign up for an account and play a song”.

Why do i have to select 10 favorite artists to start using Deezer that is a horrible design.Why cant i skip this dogshit