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About my Deezer

Need some help?

2542 Topics

T
Tiny Dancer
T ZandstraTiny Dancer
asked in Your account, favorites and playlists

music is gone

Hi, see emails before. I had to login in my deezer account . All was gone.? Please reset my account. Tanja zandstratzandstra@outlook.com 

1
A
1 year ago
D
Runaway Baby
Débora PiragineRunaway Baby
asked in Features & Feedback

ads on Premium during Podcasts

I've had Deezer Premium for over a year now and for the past 2 weeks, I've been getting adds every time I start listening to a podcast. What's the point of paying for a Premium subscription when I can't get rid of the adds 100%?

12
C
Tiny Dancer
1 year ago
D
Runaway Baby
driverbluesRunaway Baby
asked in Your account, favorites and playlists

Change date format to day / month / Year

I would like to change the date format to  day / month / year instead of the American one  month / day / year, for the release date of the albums. Is it possible?  My computer is formatted correctly and I put my country as France in DeezerThanks

4
D
Runaway Baby
1 year ago
J
Runaway Baby
Jean Raoul MarcovitchRunaway Baby
asked in Features & Feedback

bug mutiples

Bonjour, Cela fait des années que nous sommes abonnés à deezer et ces derniers mois les bugs se multiplient.  Je demande un geste commercial en dedomagement de ce désagrément.   Cordialement,

1
A
1 year ago
G
Runaway Baby
gmaximoRunaway Baby
asked in Features & Feedback

Why can't I remove a song from a playlist through the song options (while it's playing)?

Example:  There is no “Remove from playlist” option. Instead I have to select the playlist on top, scroll down to search for the song that’s playing and remove it on the song menu within the playlist, example:  

2
G
Runaway Baby
1 year ago
L
Tiny Dancer
Logan HartTiny Dancer
asked in Subscription and payments

WORST CUSTOMER SERVICE!

I have been trying RELENTLESSLY for over a month now to DELETE this account being that the only constant this app practices is taking money from my account every month despite my countless and tireless attempts at canceling. I am unable to navigate the website or the app because it sends me in circles. The few times I've been successful at reaching the manage subscription page....I am unable to cancel ANYTHING. On top of all that I haven't been able to locate an email for deezer let alone the actual direct chat it references on the help page. CANCEL MY SUBSCRIPTION NOW!

1
Zayn-T
Deezer Legend
1 year ago
R
Lover
Roman JankoLover
asked in Features & Feedback

Share direct from current song ...

Hi,its possible to share current  playing song  from bottom bar (from web app)?It will be really usefull. Now its possible only from album.See short video. https://bit.ly/3zW7j3QThx for answer.

4
R
Lover
1 year ago
W
Runaway Baby
WolfwalkerRunaway Baby
posted in Features & Feedback

Bands share same top songs etc.

The band The Halo Effect shares site with The Hall Effect, which is in a completely different genre. Please fix it soon, The Halo Effects complete first album will release 12th August.

5
W
Runaway Baby
1 year ago
D
Runaway Baby
David SousaRunaway Baby
asked in Features & Feedback

Letras

As letras de muitas musicas que ouço contem erros. Coloco-me à disposição caso queiram me contratar para resolver

1
Yula
Moderator
1 year ago
G
Tiny Dancer
gvlbtTiny Dancer
asked in Features & Feedback

Developer Policy

Hey! This is probably going to be a very naive question, but I am going to ask it anyways.We’re trying to allow users to add soundtracks to the videos they publish on our social marketplace app. It seems that this use case is prohibited by Spotify Developer Policy (even if allowed to Instagram - check IG Stories Editor, they must have some sort of agreement...). Does Deezer or any other music platform allows you to build such integration? Must be a platform where users can find mainstream artists/tracks. Services like https://www.soundstripe.com, https://www.epidemicsound.com, https://mubert.com do not really serve our purpose.Thanks!

1
Yula
Moderator
1 year ago
D
Runaway Baby
diexxyRunaway Baby
posted in Features & Feedback

Polish Deezer Editor

Hello.I'm from Poland. I have been a Deezer user for many years. I really enjoy listening to Polish music. Unfortunately I have to use competitor's solutions to discover new songs and create playlists for every occasion. I really miss Polish deezer editor or at least changing algorithms in such a way that it learns to recognize Polish music. So far Flow only recommends me songs that I have learned before. In the application with the green logo the playlists are created perfectly for my music tastes. I know that there are a lot of Deezer fans in Poland and I'm not the only one who would really like to see changes in this direction.So please take my idea into consideration in future updates and changes to the app. Best regards.

2
bluezzbastardzz
Deezer Legend
1 year ago
S
Tiny Dancer
StellaMiaTiny Dancer
asked in Your account, favorites and playlists

Account in the app doesn't work

Account in the app doesn't work. Can't enter

3
Yula
Moderator
1 year ago
P
Runaway Baby
PierGiorgio SemestraliRunaway Baby
asked in Your account, favorites and playlists

rss feed

Salve, oggi volevo iscrivermi  a deezer for artist per avere il mio account artista in quanto varie mie canzoni sono su deezer tramite tunecore.Per iscrivermi mi viene richiesto il mio RSS FEED ma non so come recuperarlo.Come posso fare?Attendo rispostaGrazie mille 

1
Yula
Moderator
1 year ago
A
Tiny Dancer
AGEN SITUS SLOT DEPOSIT BCATiny Dancer
posted in Subscription and payments

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0
A
Tiny Dancer
1 year ago
M
Tiny Dancer
michielsmitsTiny Dancer
asked in Subscription and payments

account deleted

Ik think my account has been deleted by Deezer, I was a premium member. Probably they cancelled my account because there wasn't enough money in my bank account, so payment could not happen. How can I fix this?

2
M
Tiny Dancer
1 year ago
G
Runaway Baby
Gerard55Runaway Baby
asked in Your account, favorites and playlists

my favourite list

Why is it not possible to put more then 2000 songs in my favourite list?

1
GropplerZorn
Deezer Legend
1 year ago
A
ayean23
asked in Features & Feedback

How to use Deezer Lab feature Deezer Play+

I'm curious how to use the Deezer Labs feature Play+.

3
A
Tiny Dancer
1 year ago
R
Tiny Dancer
rufixTiny Dancer
posted in Your account, favorites and playlists

Improve SongCatcher and add Play button

Hi! SongCatcher is great idea. Still need to work more on UI and update database. Plus would be great, when SongCatcher recognises song, more options, like, to play that song. Best regards Ruslans Lazurs.[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/bb2f1bd6-e964-4571-9437-d2e6326959ea.jpg[/img]

6
Yula
Moderator
1 year ago
B
Tiny Dancer
Bekx14Tiny Dancer
asked in Features & Feedback

Shazam link to Deezer not working on Android and iOS

When I found a song on shazam I pressed the 3 dots and it would say open in deezer. Now the links no longer there. Any ideas? I'm in UK using Samsung s20

82
Yula
Moderator
1 year ago
6
Runaway Baby
69synedRunaway Baby
asked in Your account, favorites and playlists

Ukraine localization

In Ukraine localization of the website, there is a mistake in “Podcasts by languages” sub-menu.The phrase “Говорять Німецькою” which means “German-speaking” is written for both English and German speaking podcasts menus.Nevertheless, flags and links are correct;) 

1
Yula
Moderator
1 year ago
B
Tiny Dancer
Baptiste HTiny Dancer
posted in Your account, favorites and playlists

issue with listening music

  HelloI'm always receiving this error message saying that my Deezer is already active on another devices so it stops the music everytime.There is no other device. What can I do?

1
Jaime.
Community Manager
1 year ago
J
Tiny Dancer
Joni SilvaTiny Dancer
posted in Subscription and payments

Deezer family country problems

We are in Austria and my account and membership is from Brazil.My son is not allowed even when we adjust the country selection.How to solve this problem?In case of no solution I'll cancel the subscription. Regards  Joni

2
Jaime.
Community Manager
1 year ago
D
Runaway Baby
dandjRunaway Baby
posted in Features & Feedback

Add to queue - Top of list

Hi,How do I make the “Add to queue” button add songs to the top of the queue instead of the bottom of the queue? I tend to play songs off their album pages and when adding to queue I intend for the song to come next, not after the remaining album tracks.“Listen next” does the reverse of what I’m looking to do as it adds songs in a Newest > Oldest queue order.Thanks.

7
A
1 year ago
C
Runaway Baby
csmrRunaway Baby
asked in Features & Feedback

Does Deezer censor songs?

Does Deezer censor song-lyrics, or was the removal of the s-word from another source? I would like to know, as I do not take censorship lightly. Attack on artistic or lyrical freedom will make us all more dumb, and helps or protects nobody, except the corporations feeding on ignorance. Denial of the stuff we produce every day by kilogram seems like something out of “Idiocracy”. FWIW, I was listening to the country-song “They Call Me Doc” by CreatiVets, Aaron Lewis, Vince Gill & Dan Tyminski. Thanks,csmr

1
Noam Asulin
Deezer Legend
1 year ago
M
Runaway Baby
mseRunaway Baby
asked in Subscription and payments

Apple HiFi Trial / Subscription issues

I signed up for a three month HiFi trial through Apple valid until September which Deezer reflected for the last 30 days, but Deezer is now saying I’m on a Free plan. Anyone else seen a disconnect like this before?  

10
GropplerZorn
Deezer Legend
1 year ago
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