Why can’t I listen to the track I select from my playlist? | Deezer Community, bringing music lovers together

Hi,

I noticed that when I'm selecting an artist none of its songs is selected. The same is happening when selecting an album, none of the songs from that album/mix/compilation is selected.

So, my question to you is, why this is not happening, and what selecting a favorite artist/album button should do? I'm seeing it as an option to select all artist discography or to select the entire compilation, etc.

Kind regards,

My Deezer is telling me that I can not access any of my songs without having Deezer premium. Does any one know what I need to do to stop this ?? because I cant listen to any of my songs now.

If you don’t know what I can do would you be able to recommend someone I can speak to??

I really want to get this sorted as it has been like this for about 3 weeks now an I don’t have any music at all.

Same thing!

I cannot play an specific track, It keeps playing songs randomly.
Deezer premium. IPhone 11 Pro.

Hey @Alvaro444

Try logging out, reinstalling the app, restarting the device, and logging in again? Let me know how it goes :wink:

Hi,

Deezer plays a different song when I select a song. This happens both on my playlist and when I search for a song. I have been using the app for years and this issue started a few hours ago.

I’m using the app on iPhone 6S

I’m having same issue. Just started a couple weeks ago.

When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

Yep. Same problem here. Only when I do a search.

When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

Same here. I pay for Deezer family plan. This is horrible.

Deezer any thought?? I will gladly go back to Spotify as I get discount emails all the damn time.

Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

@Jaime. Please! My family is losing their minds trying to deal with this issue! I'm the only one not dealing with it I'm guessing since i have the main account and they have Apple phones (I have a Samsung) so its getting increasingly difficult to keep them from saying Deezer is "bad" and telling me that we should just go back to Apple Music. I really really don't want to have to do that honestly lmao. If there's any way to fast track this that would be awesome I want them to enjoy the full experience too! If it gets fixed is there a way you can DM us in the chat or something?

Hey @JazzyReyes I understand how frustrating it can be and trust me that I keep asking the developers for updates.
The latest info I have is that it has been really hard to reproduce the issue on our side, but it is a priority to fix the bug ASAP.
I’ll let everyone know here as soon as it is fixed (hopefully soon )

Awesome. Thanks @Jaime. Hopefully sooner rather than later. Appreciate the feedback!

Hey @JazzyReyes @Pmmmmmmmmmk @John Dudley I just wanted to let you know that our developers were able to find a fix for this issue and the problem should be fixed by the end of next week (maybe before)
Apologies for the inconvenience

Woo-hoo! I'm looking forward to it @Jaime. Thank you for your help!

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