Why can’t I listen to the track I select from my playlist?
I noticed that when I'm selecting an artist none of its songs is selected. The same is happening when selecting an album, none of the songs from that album/mix/compilation is selected.
So, my question to you is, why this is not happening, and what selecting a favorite artist/album button should do? I'm seeing it as an option to select all artist discography or to select the entire compilation, etc.
Kind regards,
If you don’t know what I can do would you be able to recommend someone I can speak to??
I really want to get this sorted as it has been like this for about 3 weeks now an I don’t have any music at all.
Same thing!
I cannot play an specific track, It keeps playing songs randomly. 😭
Deezer premium. IPhone 11 Pro.
+9Hey
Try logging out, reinstalling the app, restarting the device, and logging in again? Let me know how it goes 
Hi,
Deezer plays a different song when I select a song. This happens both on my playlist and when I search for a song. I have been using the app for years and this issue started a few hours ago.
I’m using the app on iPhone 6S
I’m having same issue. Just started a couple weeks ago.
When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy
Yep. Same problem here. Only when I do a search.
When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy
Same here. I pay for Deezer family plan. This is horrible.
Deezer any thought?? I will gladly go back to Spotify as I get discount emails all the damn time.
+7Hello
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks
Hello
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks
+7Hey
The latest info I have is that it has been really hard to reproduce the issue on our side, but it is a priority to fix the bug ASAP.
I’ll let everyone know here as soon as it is fixed (hopefully soon 🤞🏼)
+7Hey
Apologies for the inconvenience
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