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Why can’t I listen to the track I select from my playlist?

  • 5 January 2019
  • 38 replies
  • 1542 views
I
Rank
Userlevel 1
When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

38 replies

J
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Woo-hoo! I'm looking forward to it @Jaime. Thank you for your help!

Jaime.
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Userlevel 7
Badge +7

Hey @JazzyReyes @Pmmmmmmmmmk @John Dudley I just wanted to let you know that our developers were able to find a fix for this issue and the problem should be fixed by the end of next week (maybe before)
Apologies for the inconvenience

J
Rank

Awesome. Thanks @Jaime. Hopefully sooner rather than later. Appreciate the feedback!

Jaime.
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Userlevel 7
Badge +7

Hey @JazzyReyes I understand how frustrating it can be and trust me that I keep asking the developers for updates.
The latest info I have is that it has been really hard to reproduce the issue on our side, but it is a priority to fix the bug ASAP.
I’ll let everyone know here as soon as it is fixed (hopefully soon 🤞🏼)

J
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Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

@Jaime. Please! My family is losing their minds trying to deal with this issue! I'm the only one not dealing with it I'm guessing since i have the main account and they have Apple phones (I have a Samsung) so its getting increasingly difficult to keep them from saying Deezer is "bad" and telling me that we should just go back to Apple Music. I really really don't want to have to do that honestly lmao. If there's any way to fast track this that would be awesome I want them to enjoy the full experience too! If it gets fixed is there a way you can DM us in the chat or something?

Jaime.
Rank
Userlevel 7
Badge +7

Hello @Pmmmmmmmmmk @John Dudley I am sorry to hear that.
This is a well known issues, affecting profiles in Family accounts in the US.
Our developers are investigating and working in a permanent fix.
Apologies for all the inconvenience and we appreciate your patience while we fix the problem.Thanks

P
Rank

When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy


Same here. I pay for Deezer family plan. This is horrible. 
 

Deezer any thought?? I will gladly go back to Spotify as I get discount emails all the damn time. 
J
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When i tap to a song it always plays another one than the one I choose. Anyone with the same problem? Got me crazy

Yep. Same problem here. Only when I do a search. 

J
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Hi,

Deezer plays a different song when I select a song. This happens both on my playlist and when I search for a song. I have been using the app for years and this issue started a few hours ago.

I’m using the app on iPhone 6S

I’m having same issue. Just started a couple weeks ago. 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Alvaro444 

Try logging out, reinstalling the app, restarting the device, and logging in again? Let me know how it goes :wink:

A
Rank

Same thing!

I cannot play an specific track, It keeps playing songs randomly. 😭
Deezer premium. IPhone 11 Pro.

T
My Deezer is telling me that I can not access any of my songs without having Deezer premium. Does any one know what I need to do to stop this ?? because I cant listen to any of my songs now.
If you don’t know what I can do would you be able to recommend someone I can speak to??
I really want to get this sorted as it has been like this for about 3 weeks now an I don’t have any music at all.
G
Hi,
I noticed that when I'm selecting an artist none of its songs is selected. The same is happening when selecting an album, none of the songs from that album/mix/compilation is selected.
So, my question to you is, why this is not happening, and what selecting a favorite artist/album button should do? I'm seeing it as an option to select all artist discography or to select the entire compilation, etc.

Kind regards,
F
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It seems a new 'feature' introduced by Deezer, you can't listen a specified songs if you've a free subscription plan...

Deezer is now similar to other platforms, it loose it's main important feature for the free version...the difference is that the other platforms offer a large amount of offers for the paid version.

Grudgingly I'm thinking to dismiss my account...
F
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Last week, I could choose the exact song that I wanted to play from a playlist, now all the tracks are greyed out and it will only let me play the whole playlist, not just one song. Why is that?
F
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I have the free version and I love deezer, instead other apps, mainly because in the free version I can search and play exactly the searched song.
In the last version I can't play a specified searched song, the app plays ALL THE others songs and I don't know why.
Can it be a bug or are you changed the logic behind the 'search and play' songs?

My device is an LG G6 with Android 8.0.0
K
Free user here. For the last month, whenever I select a track, Deezer plays a different one instead. How to fix this problem? I basically can’t choose any songs I want...
P
I have the same problem. For a half year ago this had happend but then it was good. And now it's back. Any ideas? I use the app on iphone6
G
About two months ago, whenever I choose a track or album to play, deezer plays whatever music it wants. They’re not even on my favorites. What can I do to solve this problem?
M
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My music I have when I click on the song I want another song I have plays not the song I have picked how can I resolve this please
S
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Having the same problem a response would be great
D
When I click on the song I would like to play, another one from the playlist starts playing. This is the first time I'm having this problem, and I've been listening music on here for year and a half.
E
I have the same problem. It's been 2 weeks already. Please help to solve. It's on mobile app only. I use Huawei p20 pro, Android 8.1.0.
A
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Deezer staff any explanation? I've been having the same problem for more than a week!
A
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Exactly the same problem! Deezer any help??

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