Your account, favorites and playlists

I've found an artist for you... Tarikebi 🤩 Listen now on #Deezer https://link.deezer.com/s/30VhwjLVPG36vAlOqHUBh

I have a family account and my daughter needs to change her email address on her account but can't as she does not have that email address anymore. Is there a way to save her playlist, make a new account and upload the saved playlist when done. 

I don't know why but somehow my profile is mixed with other profiles in our family account, the music they are listening appear to me when open the app and vice versa. Any idea what can cause it? 

I can’t claim my artist profile because if won’t show up when I type my name in or even copy and paste my artist ID from the artist link. How can I access my account?

hello, when i opened the deezer app today (android device) i got the unpleasant surprise that the playlist i was listening to lately was completely gone, i didn't saved the playlist and the "last listens" playlist also doesn't help (i would only retrieve a handful of the songs, what can i do to recover the playlist?thanks for your help

I’ve been a loyal customer for years. Now I’m noticing that my saved favorites are disappearing.  At times I will think of a tune I have saved and will search it out only to discover it’s not there.  Then I will reload.  What is happening to saved favorites?   Thanks 

Hello, I'm trying to use the transfer tool and even though it says everything transferred, it has not. How do I get this to work? I want to transfer my family to Deezer but it will depend on this working. 

i don't have deezer artist profile and my ep is on someone else's profile, that's why i can't create a profile either. if you could help with this situation, i would greatly appreciate it.here is the link to my ep: the profile this ep is on is not mine and since i dont have a profile i’ll need one created for me

I am not able since few weeks to see the list of the Favourites playlist. I keep refreshing and I only get the try again option...but this happens only on my Macbook...could you please help?

Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it? 

I came from Spotify, then Tidal, and now Deezer. I want to love it.My main playlist is about 4000 tracks, so it has been split in to two because of the 2000 track limit.I read that "Favourite tracks" has a bigger limit of 10,000, which would solve everything if I could move them all there. But selecting every song and adding to favourites isn’t working.I don't want to have to manually like 4000 songs! Is there a way?

I want to download podcast episodes, but it says that download is deactivated for this podcast with every podcast. I just have a new phone and on my last phone I was always able to download podcasts.

So I’ve seen some topics on this, from years ago, and some admin wrote that they’d made a permanent fix for this, to solve this issue once and for all, but NO. When I search a song and try to play it from the search results, it plays a DIFFERENT song. It strikes me how such a BIG streaming platform can manage to mess up SUCH a basic & obvious element of a bloody music streaming app. Itt happens on OSX iN Deezer app.

Been waiting for phone call 2 days ,worst customer service, 0000

Please upvote to add the Thunderstruck Crookers Remix - this is a classic tune from the 2000’s and an essential EDM party tune! you can find the link below:  

I am a new user, using the Android app at the free level. I can’t for the life of me find an option to just play my playlists or even to shuffle them without them playing as “a mix inspired by.” I don’t always want this feature on. How do I turn it off?

Am I doing something wrong? I can’t create a new playlist. I click “save” and nothing happens. Also if I click “edit playlist” on any playlist, the red delete sign will pop up behind each song but it doesn’t work. I can’t delete multiple songs from a playlist at once. I have to delete each one individually (and have the app ask me each time if I’m sure). Both of these issues are very annoying. 

for the last 2 - 3 weeks i keep getting logged out of my account. i've reset passwords, tried logging in on other devices, changed/created whole new accounts and it has all been to no avail. i don't know if it has to do with a bug in the latest beta release, but everyday i face this issue where i get logged out and i can't log back in, i just get hit with the prompt you see above despite the fact I KNOW there's nothing wrong with my password. I tried contacting support on various occasions and all they do is tell me they'll pass the info to their technical team or i should change my password, but neither amounts to anything. sometimes i can't log in for a few hours and sometimes it spans for days. Now for example i've been kicked out since 7PM last night, it's now 10:43AM and still nothing. As soon as i gain access again i'll be cancelling my subsc

Bonjour, sur mon compte deezer family dont je suis l’admin, le compte de ma fille a disparu !J’ai de suite modifié mon mot de passe pensant a un piratage.Comment faire pour récupérer son compte svp ?

Hi, can anyone help… I’ve had Deezer for over 10 years and for some reason last week it seemed to kick me off my old family membership and asked me to re sign up with whatever options they now have.  myself and mum only use this account so I re subscribed to the ‘duo’ account which pulled my account back through but it’s seemed to have detached my mums account and now we can’t access it and get it realigned back to my account.  I’ve submitted a ticket but keep getting AI responses and the support system seems to take a lifetime. anyone have any ideas? Thanks

  Many people are wondering How to clear the Queue at once and avoid removing songs one by one from the Queue.At this moment this is the only way until our Deezer devs provide something better.This way of clearing the queue is very simple . How to clear QUEUE with one song from any SINGLE ALBUM  #1 Here is one song from Single Album which can help clear queueReal Power  by Gossip  Strat play SINGLE ALBUM song above and after few sec press stop .In Queu

I have seen similar topics many years ago, but the problem is still here. A lot of my music does not appear “liked” as expected. Mostly on Android but I use Deezer on Android mostly so I'm not sure if it’s only on Android or not. And when I click on that heart it says the track is already in my favorites but still appears as unliked. Guessing that’s an old server-side caching issue that is ignored. Also, many tracks can’t load and throw an error or load too long, causing extra gaps between tracks. I think that could be the same issue. By the way, I’m in Ukraine so maybe it makes some difference. Yes, I did reinstall an application and tried Release and Beta with the same result. And no, all my Internet connections are pretty stable and fast so I don’t think that may be a cause. Since I have a free subscription for Ukrainians, I would like to help with debugging this issue. Maybe there is some debug version of the Deezer Application or someone can compile it with options to debug tho

Hello, In 2 or 3 years, I’ve been frequently noticing an annoying issue for at least 20 tracks in my playlist:Deezer sometimes randomly replaces some of the original tracks in my playlist by some shitty covers (more precisely: random unknown guys singing over initially lyricless songs OR random guys singing covers instead of the original song singer). Most recent example is Star Shopping by Lil Peep which has been replaced by a cover by “Ian Barba” This is really annoying and the only way to replace it is to unlike, relike the right track to get it back in my playlist but so it brings it back to the top of my playlist. Annoying. Why is that? Wouldn’t it be cool to add a feature ro replace by myself a precise track in my likes by a similar one (list of suggestions) without making it move in the playlist or having to unlike-relike it ?

Is it possible to get my deezer year if I started listening in July I really want my deezer year 

What it says in title. The music in it is nothing I’ve listened to or similar to stuff I’ve listened to and it just popular radio rock music? I don’t see why it would claim to be personalized when it’s not.