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Deezer stopped working for me on all devices (Web PC and Android app)

  • December 22, 2025
  • 2 replies
  • 23 views
L
One Hit Wonder
  • LUT
  • One Hit Wonder

Around 2 weeks ago, my web version of Deezer stopped working at all, i can choose playlist, but when I’m picking a song, it just don’t work, at all. Then last week I’m opening Deezer on my phone and i need to log in again, but then auntification just doesn’t work and shows error. What should i do in such situation?

Best answer by awesomemac

Hi,

It’s a bit difficult for us to pinpoint what might be going on without being able to see it ourselves, so here are a few things I’d try or check:

– Have you logged in with the correct email address?
– Can you access your Deezer subscription settings and confirm that your plan is active?
– Since it’s happening on both devices, it’s probably not a cache issue, but clearing your cache never hurts.
– And perhaps reinstall Deezer?

If none of this works, please get in touch with the Deezer Help Centre so they can double‑check your account just to be sure.

https://support.deezer.com/hc/en-gb

    2 replies

    awesomemac
    Superuser
    Forum|alt.badge.img+7
    • awesomemac
    • Superuser
    • Answer
    • December 22, 2025

    Hi,

    It’s a bit difficult for us to pinpoint what might be going on without being able to see it ourselves, so here are a few things I’d try or check:

    – Have you logged in with the correct email address?
    – Can you access your Deezer subscription settings and confirm that your plan is active?
    – Since it’s happening on both devices, it’s probably not a cache issue, but clearing your cache never hurts.
    – And perhaps reinstall Deezer?

    If none of this works, please get in touch with the Deezer Help Centre so they can double‑check your account just to be sure.

    https://support.deezer.com/hc/en-gb

      Verbaluce
      Guitar Hero
      • Verbaluce
      • Guitar Hero
      • December 24, 2025

      Around 2 weeks ago, my web version of Deezer stopped working at all, i can choose playlist, but when I’m picking a song, it just don’t work, at all. Then last week I’m opening Deezer on my phone and i need to log in again, but then auntification just doesn’t work and shows error. What should i do in such situation?

      Short-term connection errors occasionally cause the same problem for me. Is your internet connection working stably?

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