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Answered

My Top tracks are random and not mine

  • February 5, 2025
  • 5 replies
  • 124 views

For some reason Deezer added this as my Top tracks but none of it is tracks I don't listen to. Half of them I can't access. Is someone experiencing this? 

Best answer by Greg.Deezer

Hello,

The issue should now be fixed,

Please refresh the playlist now (with a pull-to-refresh gesture if needed) and let us know if it isn’t fixed on your side,

Thanks

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5 replies

  • Tiny Dancer
  • 1 reply
  • February 5, 2025

Experiencing the same issue right now. My top tracks playlist is only 14 songs, never heard of any of these songs and half of them I can’t even access. Very weird, did not find anything about it online.


Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 5008 replies
  • February 6, 2025

 

Hi ​@Kmaarouf8  ​@MxBaz !

 

These may be signs of suspicious activity on your account and you may need to protect your account .

 

For more details see link below

https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

 

or contact Deezer support / Chat team

https://support.deezer.com/hc/en-gb/requests/new


I have the same problem. Moreover, everything is fine on the my other account.


awesomemac
Deezer Legend
Forum|alt.badge.img+5
  • Deezer Legend
  • 1608 replies
  • February 6, 2025

I’ve taken a look at my Top Tracks, but nothing weird that I’ve seen. Everything looks fine.

Did you took a look at ​@Nina Nebo advice?


Forum|alt.badge.img+2
  • Product Team
  • 44 replies
  • Answer
  • February 7, 2025

Hello,

The issue should now be fixed,

Please refresh the playlist now (with a pull-to-refresh gesture if needed) and let us know if it isn’t fixed on your side,

Thanks


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