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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

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  • 4,642 Replies

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1079 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before! Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram! We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect. Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉 How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you. Find us on Instagram Quick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a f

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archaic_email
Lover
Z
Lover
ZaznetkhersonLover
asked in Subscription and payments
Deezer Hifi issue at Ukraine

Hellow. My friend have an issue with subscribe plans at Ukraine. I’m nov using Deezer Family Hifi Plan. He want use this plan to, but at his subscribe seetings this plan not exist. How he can create own hifi family subscribe. His account id - 6533779441 his account I’m adding screenshot from my subscribe center and his subscribe center. my account

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I
Tiny Dancer
D
Runaway Baby
djganeshRunaway Baby
asked in Subscription and payments
How to change currency?

Hi, I had a previous debit card in GBP and I updated my card with a French Debit Card in EUR for my Premium account. The amount due is still in GBP. How can I change the currency for monthly invoices from GBP to EUR please ? Thank you!

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D
Runaway Baby
A
Tiny Dancer
alexpoltava123Tiny Dancer
asked in Subscription and payments
Нашел ошибку в переводе на Украиский язык

Добрый день. Нашел грубую ошибку в написании слова ( не верно написано слово "друзів" Подаруєте мені рік підписки ? А я Вам скажу де саме. Дякую

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Nina Nebo
Deezer Legend
M
Runaway Baby
marc.carrotRunaway Baby
asked in Subscription and payments
Offre non prise en compte

J’ai souscrit a l’offre deezer 7,49€ pendant un an mais j’ai été prélevé de 14,99€. Pourquoi ?

71
Nina Nebo
Deezer Legend
A
Runaway Baby
Alexandre BurbanRunaway Baby
asked in Subscription and payments
Invitation Deezer family

Dear Sir or Madam, I recently ordered a Deezer family account. I shared the link with my family. My brother had no problem opening it. My father has a problem. He received a message telling that he needs to be in the same country as mine. We both live in France and we can't find a solution to fix this problem. Can you help us with that please? Regards,

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GropplerZorn
Deezer Legend
R
Runaway Baby
RobiRobiRunaway Baby
asked in Subscription and payments
Deezer Premium

Olá fiz a mudança do plano Free para o plano Premium, porém nenhuma das minhas contas, foi atualizada para Premium ambos continuam como free, como fazer o estorno ou resolver esse problema.

231
Nina Nebo
Deezer Legend
C
Runaway Baby
Camila SantiagoRunaway Baby
asked in Subscription and payments
Deezer premium tim

Tenho conta pós paga na Tim e pago um valor adicional para ter o deezer premium,.porém.nao ativa.

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Nina Nebo
Deezer Legend
G
Runaway Baby
GabzerrrRunaway Baby
asked in Subscription and payments
abonnement

Bonjour. j’ai reçu une carte cadeau pour 3 mois de deezer PRENIUM. Malheureusement, en essayant de me connecter le site me dit que ce numéro n’es pas valable et me conseil donc de contacter le support, c’est pour cela que je me permet de vous adresser ce message. bonne soirée cordialement

71
Nina Nebo
Deezer Legend
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments
How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

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A
Tiny Dancer
J
Runaway Baby
JpgrspRunaway Baby
asked in Subscription and payments
billing

Yes I'm being billed $11.99 for my premium plan plus $19.99 for the family plan. I thought it was just $19.99 for the premium family plan.

81
Nina Nebo
Deezer Legend
S
Runaway Baby
Sasha MormourRunaway Baby
asked in Subscription and payments
deezer premium

Hello. I have been using deezer premium since november for 12 pounds. But lately I found out that I can pay 24 aed for deezer premium. But when I try to pay 24 aed, it wants me to pay 12 pounds again. It is twice expensive. Please help me someone.

335
Jaime.Deezer
Community Manager
M
Runaway Baby
Mr.WhiteRunaway Baby
asked in Subscription and payments
Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

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Jaime.Deezer
Community Manager
D
Tiny Dancer
derzheworkTiny Dancer
asked in Subscription and payments
возврат / за подписку

помогите вернуть деньги за подписку я забыл отключить авто продление

161
Nina Nebo
Deezer Legend
T
Tiny Dancer
Turbo08Tiny Dancer
asked in Subscription and payments
Can I use Deezer Student with Virtual DJ?

Is there anyway I can use Deezer Student with Virtual DJ just to save a couple of bucks?

71
Nina Nebo
Deezer Legend
P
Runaway Baby
panchoenlaredRunaway Baby
asked in Subscription and payments
i cannot select for listen higi music

224
Noam Asulin
Deezer Legend
B
Tiny Dancer
Belinda RamiahTiny Dancer
asked in Subscription and payments
Not receiving password reset email

I have requested a password reset mail from two different mails. I have not received them

206531
Jaime.Deezer
Community Manager
H
Runaway Baby
hakim colesRunaway Baby
asked in Subscription and payments
subscription

I want to cancel my subscription

171
GropplerZorn
Deezer Legend
K
Tiny Dancer
kingkevTiny Dancer
asked in Subscription and payments
family subscription not working

I recently paid for family subscription but everytime another family member tries to use deezer at the same time as myself, I get bumped off with a message saying someone else is using the account and I need to upgrade to family subscription..... which I already have done!

212
GropplerZorn
Deezer Legend
S
Tiny Dancer
selaxxTiny Dancer
asked in Subscription and payments
Ending subscription

I just stopped my Deezer subscription and can't find any information about what happens to my playlists. I know the premium features like downloads and offline listening will stop, but will my account essentially stay the same? Will I still have all my playlists?

191
GropplerZorn
Deezer Legend
V
Runaway Baby
vinkovRunaway Baby
asked in Subscription and payments
Is it legal to use a personal Premium Deezer account at work?

Hi, I have two questions: Is it permitted to listen to a personal Premium Deezer account at the office using headphones? Is it permitted to play music from a personal Premium Deezer account at the office on a Bluetooth speaker? There are three colleagues and no customers. Two of us have a Deezer account, and both would like to use the same speaker. Thank you!

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GropplerZorn
Deezer Legend
J
Tiny Dancer
jindra.petrackovaTiny Dancer
asked in Subscription and payments
Darování předplatného

Chtěla bych darovat předplatné někomu jinému. Jak na to?

111
GropplerZorn
Deezer Legend
G
Runaway Baby
Gauthier DupuyRunaway Baby
asked in Subscription and payments
Impossible de rejoindre un abonnement family

Bonjour, je faisais partie d'un abonnement family et il y a 3 jours quand j'ouvre deezer j'étais déconnecté et en me reconnectant je vois que mon compte était passé en version gratuite, j'ai donc demandé à l'admin de me rajouter, il m'a envoyé un lien mais quand j'essaie de m'associer il y a un message d'erreur, et ça le fait pour tous les autres membres, comment faire ?

131
Nina Nebo
Deezer Legend
S
Tiny Dancer
SameraTiny Dancer
asked in Subscription and payments
اشتراك

تم الاشتراك تلقائي دون علمي لمدة سنه ارجو الغائه واعادة النقود

61
Nina Nebo
Deezer Legend
T
Runaway Baby
tsomekkRunaway Baby
posted in Subscription and payments
Can I claim the VAT back? I'm based in the UK

I pay my Deezer subscription with my UK company, and I want to claim back the VAT. Is this possible? My accountant needs proof of that, he had a quick look and said I couldn't, as he thought it's French VAT that is being charged, no UK VAT. Many thanks!

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T
Runaway Baby
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