Your account and subscription

Pytygon

Apparently my account has been hijacked

Answered

I noticed about my account have changed my name and email, but i don't have make any of this changes , someone can help ? Iam a Deezer Premium by TIM Music

0 14 1

14 days ago

M

Monster King

Family plan hifi?

Answered

Hi, I'm new to deezer because I wanted to try out the hifi quality, and it's amazing. But my question is if it is possible to include one hifi account to the family plan. Thanks for replies.

1 57 2

M

14 days ago

R

Rybuk

аккаунт

Answered

На этой платформе есть мой аккаунт Rybuk , но я не могу и не знаю как в него войти . Что мне делать ?

0 9 1

14 days ago

A

Adam Awadalla New member

I can't add songs to my queue or press play next

Answered

I have subscribed to Deezer premium but some of the features don't work for example I can't add songs to my queue or press play next,. Please fix my problem asap it is really annoying I payed..

0 298 12

15 days ago

J

Julian Wilson New member

Upgraded to Family and got charged twice on the same month

Answered

After upgrading from premium account to family account i hav been charged twice. Once for premium and once for family.

0 961 41

15 days ago

Rudi Community Manager

Payment Issues

IMPORTANT: We don't share payment details in the community, so please do NOT include emails, account and credit/debit card numbers and other personal info in your comments/topics. Any specific subject related to your payments should be dealt with our Support Team. Here's a list of our most useful...

2 47381 64

15 days ago

M

MikiSanya

I am on Deezer student, I paid it 23.10, but today it paid again with premium subscription!

Answered

I am on Deezer student, I paid it 23.10, but today it paid again with premium subscription! It cost 2x of student, thats way in this month I paid 3x of my subscription price!

0 12 1

15 days ago

A

Anthony Hernandez New member

My family plan that is shared with my wife is not working

My family plan that is shared with my wife is not working. It has logged her off and there is a device on the account that is not her phone. The other two I emailed said it probably was compromised. How do we solve this as I am paying for the subscription

0 8 1

15 days ago

L

Laura Johnson

I had to redownload the app due to phone problems. And was charged twice for this month

I had to redownload the app due to phone problems. And was charged twice for this month!!

0 9 1

16 days ago

O

Opticalframeszambia

I have paid for deezer family but its still showing my deezer premium trial?

Answered

I have paid for deezer family but its still showing mae deezer premium trial? But the payment has gone through for deezer family and money taken from my account

0 18 5

16 days ago

D

darley_c

subscription change hasn’t been applied

Answered

I have changed my subscription from deezer premium to Deezer family. The payment was succesful, but the app is still settled as Deezer premium

0 48 6

D

16 days ago

G

GJRMartinez

Where is Stateeztics ?

Answered

I really enjoyed it

2 174 3

16 days ago

J

Julio Rafael

Change e-mail linked to facebook account

Answered

I changed my facebook address a long time ago. Now that I am trying to reactivate my Deezer account, I try to change my email adress but Deezer tells me that my password is wrong. How can I solve this?

0 97 3

16 days ago

R

richiesmusic

Can't redeem voucher code

Answered

Bought wireless speaker which is supplied with 9 months free deezer. Tried to redeem voucher code was instructed to first set up an account, which i have done and now the site won't accept the voucher.

1 20 3

16 days ago

R

Reverend Cleophus James New member

Lower HIFI Subscription Rate

Answered

I currently am paying $19.99 monthly for the Hifi Service. I went online and see it is now being offered at $14.99/month. How do i get this lower billing rate without cancelling the subscription? If I do have to cancel the subscription and resubscribe, then will my collection of music and playlis...

0 38 6

R

16 days ago

J

Juan.Pablo.Aguirre.Martinez One hit wonder

I am trying to switch my account to a deezer student but I can't

I am trying to switch my account to a deezer student but I can't. Maybe someone could help me.

0 22 5

17 days ago

A

abdulwahid

Forgot my email address / username

Answered

HI! I have multiple email addresses and I forgot which one I registered with. The problem is that I didn't cancelled my subscription and it takes 9.99€ per month even thought I don't use it anymore. I remember my username. What can I do now?

0 1618 34

17 days ago

Hashim

I discovered that I got two accounts. How can I cancel one of them ?

I have subscript with the family subscription plan and i did pay for it. But when i go to my account on the app it shows me that I didn’t pay for nothin. please support. [removed to protect personal details]

0 26 5

17 days ago

T

Tazz87

Cancel subscription

Answered

I would like to cancel my subscription please

2 7981 9

17 days ago

G

gillybeee

Playlists disappeared

Answered

My playlists have disappeared. Anyone know why??

0 84 3

17 days ago

S

sabi

Lastschrift und trotzdem Mahnung

Ich habe bei deezer lastschrift eingestellt und trotzdem kam eine Mahnung. Hatte sonst keine Probleme mit deezer. Gruss Schulz

0 3 1

17 days ago

D

Danny Boyyyyyyyyy

I cant make any playlists, I click the button to make new ones, but it doesnt work

Answered

I cant make any playlists, I click the button to make new ones, but it doesnt work.

0 6 1

17 days ago

Jade.Waterloo Groupie

Why is my payment being refused?

Answered

I'm trying to change my payment method to Paypal, because 6 cards I've tried now were rejected, despite having sufficient funds. But when I go to my profile, and to "manage my subscription", it just redirects me back to my account every single time. It feels like Deezer just does not want me to subs...

3 9353 282

17 days ago

N

nvhuff

Signed up for 3 months trial of premium and only got 30 days?

Answered

On deezer.com it is advertising a 3 month trial of premium but at checkout it only gave me 30 days?

0 21 1

17 days ago

Mounir_80

I'm In tunisia and would like to pay for premium plan

Answered

I'm In tunisia and would like to pay for premium plan but in my coutry credit cards are local only and not international, paypal don't work neither so what are my options to do it, thanks.

0 20 3

17 days ago

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Payment Issues

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3690 Topics

Apparently my account has been hijacked

Answered

Family plan hifi?

Answered

аккаунт

Answered

I can't add songs to my queue or press play next

Answered

Upgraded to Family and got charged twice on the same month

Answered

Payment Issues

I am on Deezer student, I paid it 23.10, but today it paid again with premium subscription!

Answered

My family plan that is shared with my wife is not working

I had to redownload the app due to phone problems. And was charged twice for this month

I have paid for deezer family but its still showing my deezer premium trial?

Answered

subscription change hasn’t been applied

Answered

Where is Stateeztics ?

Answered

Change e-mail linked to facebook account

Answered

Can't redeem voucher code

Answered

Lower HIFI Subscription Rate

Answered

I am trying to switch my account to a deezer student but I can't

Forgot my email address / username

Answered

I discovered that I got two accounts. How can I cancel one of them ?

Cancel subscription

Answered

Playlists disappeared

Answered

Lastschrift und trotzdem Mahnung

I cant make any playlists, I click the button to make new ones, but it doesnt work

Answered

Why is my payment being refused?

Answered

Signed up for 3 months trial of premium and only got 30 days?

Answered

I'm In tunisia and would like to pay for premium plan

Answered

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