Your account and subscription

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

3,277 Topics
18,469 Replies

Karen.Woulds Groupie

Premium subscription this morning but still shows as free

Solved

Hello I subscribed to the premium service this morning but my account still shows as free and can’t use any of the premium features. I received an email to confirm the free trial starts today and then will be chargeable from 28th April which is fine. I have tried logging in and out and reinstalling...

Jimmi Bo Lund Eriksen New member

Deleting account

Solved

I want to delete my account. I am Deezer free user. but as soon as i type in my password to delete my account, then it promptes that my password is not valid.... funny enough as i prio to deleting my account has to login in with the same password ???

racano77

charged unknowingly

Solved

Have been getting charged $9.99/month since I cancelled in March of 2018 and didn't know it until today.. Can I please get a refund

Faisal.Abd.elfadeel Groupie

I have paid for my subscription on my iPhone but it’s no working

Solved

Hi I have paid for my subscription on my iPhone but it’s no working can anyone help??

Sveos One hit wonder

Maximum number of tracks reached?

Solved

Hello, I have a premium account and have had that for five years. Most of the time I use Deezer via Sonos and today all of a sudden it tells me "maximum number of tracks reached" and won't let me play anything. What is this? I did an awful lot of skipping first, because my Flow has turned into cra...

Belinda Ramiah New member

Not receiving password reset email

Solved

I have requested a password reset mail from two different mails. I have not received them

simon peter

Password recovery

Solved

how can i recover my deezer account password .

Bill Brown Groupie

I have a privacy policy coming up intermittently on my phone FLYSOFT BY DEEZER

Solved

I have a privacy policy coming up intermittently on my phone FLYSOFT BY DEEZER. Can you tell me how this can be removed?

Darko G

So annoyed that I can't pay for premium subscription

Tried few cards, none work, starting to look for alternatives. Too bad i like the platform very much. Support appears to be non-existent.

Valtteri Laaksonen

moikka

Question

Mul tulee kokoaja imltus et 1kk ilmatteeksi vain sinulle sitku painan ni maksaa 9.99e kk

Runrigard Groupie

Возврат средств за deezer.premium

Solved

Давно пользуюсь премиумом. Решил подключить семью, перешёл на deezer.family. За день до этого списалось за месяц по deezer.premium. Верните деньги за неиспользованный срок по deezer.premium!

Manuel Sanchez

Add more devices on premium subscription

Solved

Currently I have a premium subscription so I can add up to 3 devices, I want to add another mobiles my wife and my father and not possible till today, can you guys brief me about the process so I can provide them with access ASAP.

Teetee Williams Groupie

Virtual DJ asking for Premium...but I'm already on it

Solved

So I bn playing my music on Virtual Dj thru Deezer..so now when I drag a song on the virtual system it’s telling me I need a deezer premium + account..help I have deezer premium..Is that not the same???

Mr.White Groupie

Возврат / Refund

Question

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

vhornets

Reset password isn't working

Solved

Hello. I signed up via Facebook, so there were no password associated with the account, "reset password" form isn't working and I can't change the password in account settings

RosolfoE11 New member

deezer Premium

Solved

I can’t listen music with the license Deezer Premium. I paid the Deezer Premium. Help me please

DeezerDM Groupie

списание в кронах

Question

Вы снова списали деньги в кронах. Я нахожусь в РФ и не бываю в Швеции. У нас расчет в рублях. Переведите настройки всех тарифов в рубли и пересчитайте последнее списание!

Sergey Popov

How to avoid contact synchronisation in Family account

Solved

I subscribed to Deezer through Google seamless login. After I switched to family and my family members joined, they all found my 5000+ Google contacts in their contact list. This is very disturbing. How I can fix it?

Knezevic Milan

login telenor

Solved

Hello, I have problem with login to my account with code I get from Telenor. Can you help me, please? Best regards, Milan

basik

I can’t change my credit card

Solved

Hello. I loged in and change the credit card for payment, I received e-mail with confirmation but it still charged the old card. I did this three times and it really anoying. Can you check why this data can’t be updated? Thanks in advace

Kimberley Guy New member

payment

Solved

hi i signed up for 99p for 3 months but now I’ve been charged normal price, i cancelled my sub as I don’t want to pay full price yet until I’ve decided if I like Deezer, can you refund me and charge 99p please?? thanks

Dee Dee 2

I was under the impression that as a premium member, I would enjoy unlimited "skips", no ads

Solved

Hello? Is there anyone out there? I recently became a paid premium subscriber as I enjoy streaming music and making playlists at my heart's desire. I was under the impression that as a premium member, I would enjoy unlimited "skips", no ads, and no restrictions in addition to some other perks. This...

Joel Austin Abrahams

Deezer Family pop up keeping me from playing music

Question

Good day, I hope this finds you well. I'm a premium subscriber to Deezer, but this morning, whenever I try and select music to play, it doesn't play, but instead, the ad for the family subscription pops up, which I do not want. Can this issue please be sorted out ASAP.

deezerScammers

Why do I need to receive confirmation email to delete my account?

Solved

Why the hell do i need to receive an email for confirmation to delete my account when im asked to put my password? i just want to delete my account and you make things impossible because that email never come. I was thinking is my problem but i "google-it" and i found that everyone has the same prob...

Titas New member

Favourite tracks not working - free accounts

Solved

When I go to favourite tracks in deezer on my phone and press "shuffle play" it starts playing random songs, not the ones I favourited. Only happens on my phone, works just fine on computer

1
2
3
4
5
6
7
8
...
132

Page 5 / 132