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Unlink account from Google+

How do i change my login from Google+ to email instead? It won't let me change my goggle email in the app!?

Facebook login not working

Can't login with facebook account

Charged twice in one month, who will sort this?

I was charged twice in the month of November, on the 2nd and on the 23rd. I have a Premium subscription. Pay back the money. Thanx

Upgrading from Premium to HiFi

I had the premium account and now I purchased the hifi but it seems like I still using premium I’m trying to get the hi resolution music on my Sonos system it’s not working out how can I switch from premium plus account to hifi

Vodacom subscription isn't active

I have been paying my subscription via my Vodacom/Vodafone account (for months now) after signing up for the premium Deezer account from the Deezer mobile app and selecting the option to add it to my Vodacom bill. Unfortunately my Deezer account on my mobile app still shows that I am on the free ver...

Prorated refund, please.

I signed up for a free trial of Premium, and throughout the trial period my account was shown as Free. However, now my credit card has been charged. I cancelled my subscription less than 24 hrs from the charge. Please refund prorated amount. Thank you.

my account was hacked

Здравствуйте, мой аккаунт был взломан, пароль обновлен, почтовый ящик обновлен !!! Я уже написал 4 письма техподдержки, через форму я получил один учебник. Прошло два дня, никто не связывался со мной! Я заплатил абонентскую плату, но вы игнорируете мои письма ?! Прошу решить мою проблему! мой аккаун...

Fawry payment not reflected

Hi, I paid using Fawry code but can't see my subscription reflecting the corrwct plan

Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

Why the music of my Deezer family account stops every moment

Why the music of the family account stops every moment?

subscription problems

When I try to go into Deezer it says I’m not subscribed but when I go into my subscription accounts it says it’s active and I’m paying. This is the second time I’m writing to you guys and no one has helped me.

My account was hacked

Ok mot to long ago I was hanging out with a friend and I logged into my Deezer account from their phone and now they are using my account all the time and I can only listen to flow because of it. Ots like they have total control over my account. I have changed my password and that didn't help. I ha...

I have paid for Deezer Family but in my app shows that I am on Deezer premium

Hi i have paid for Deezer 13.5 usd family but in my application shows that I am on premium account of 8 usd. how can I add a family manned?

Welcome back screen won't allow me to login

I have a premium account and when I use the app it defaults to a welcome back screen that is only allowing current location (UAE) and is asking for the phone number. When I put in the UAE phone number it says that the number is not associated with the account and will not let me log in. I can’t fi...

Lost all my playlists and favourites from my iPhone

I had Deezer for free with my cel phone account ..... it looks like it is not free anymore so it began asking me to subscribe again, when i did, i gained acces again but all my playlists and favourites were empty......i want to know how to get them back ....

subscription

Hi Ive got an account through Deezer which I've had for months but I don't no what email address it on to cancel it.is there any way you can help? Thank you

account disappeared, the Deezer app didn't accept my email

I haven't used Deezer in a while, wrnt to use it today, asked me to login in, i did but it didn't accept my email, logged in with Facebook, no music. So tried forgot my password, reset it and signed in again and i still have no music. Please help as I had over 1500 songs on there!!

Cancel my account

I want to cancel my account iv tried all the ways it has told me to but I will not let me do it can you please cancel my subscription please

Reset password isn't working

Hello. I signed up via Facebook, so there were no password associated with the account, "reset password" form isn't working and I can't change the password in account settings

Vodacom South Africa is not working

Good evening I have tried countless times to literally get it to work on my Deezer subscription via vodacom except it keeps giving me trouble and saying I am not subscribed but then I click on the subscribe button and it says subscribe again yeah I'm still not technically subscribe because you guys...

Help please want to unsubscribe!

I recently reached out to y’all and y’all are saying my account with this email is a free trail but yet for months my card been getting charged. I will like for you too look farther into it my card number is [removed to protect personal details] . Please contact me if any father questions [removed t...

switched from premium to family

Hi! I switched from the premium subscription to family but there were no changes in my app… Even read all the advices here and cancelled my premium subscription but my family members still can’t sign in because my account was never switched to family deezer… what do I do? Please help!

question about number of devices in family plan

Hi I want to join family plan for me and my wife We have 2 Android TVs in our home, each of us have smartphone and 2 laptops If we join family plan, can we log in on all of our devices simultaneously? Assuming only 1 device playing music at a time for each user Thanks

subscribed but still asking for subscribtion

Good day. i recently subscribed but I still can’t access the offline mode, there is still ads in between the music play and it still ask for subscription. what do I do in this regard? your assistance will be highly appreciated.

do you mind if you can just delete all my email and password now

If you there tonight do you mind if you can just delete all my email and password now removed to protect personal details thanks

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