Account is being used by another unauthorised account

  • 26 November 2019
  • 18 replies
  • 192 views

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??


18 replies

Userlevel 7
Badge +6

Hi there @ToriS 

Sorry that's the case with you. But don't worry, I've had a look at your account and carried out some maintenance. I've also sent you password reset email so please change your password once more and let me know if the problem persists :thumbsup_tone2:

Hi, I've same issue and changed my password, but still have the same issue.

Userlevel 5
Badge +2

Hi @spittie please let’s try one more time.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.:relaxed:

Hi I am having a similar issue I keep trying to listen to music but then it pauses and a pop up comes up and says “this is a personal account only one device at a time can be listening” and I keep seeing more music I’d never listen to in my recently saved and played. I only have this account on one device can you help? 

Userlevel 5
Badge +2

Hi @hallefielding I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.:relaxed:

Hi I’ve been having the same problem where music is being saved in my favourites and deezer is sending me this message: please help! I have reset my password but still happening

thanks 

 

 

Userlevel 5
Badge +2

Hi @Gemma Scott I am sorry to hear that. I have closed session in all devices where the account could be open and I sent you a password request link to your email. Can you please click on the link and enter a new password.
If the problem continues after that just let me know.
Thanks:nerd:

I have the same problem. I’m the only one authorized and keep finding songs I don’t listen to in my Just Heard playlist which is influencing my Flow…

How can this be resolved

Hi 

 

Im having the same issue where someone else is using account which I would guess someone has hacked into as I only have this installed on one device. Changed password, uninstalled etc but problem persists can someone help????

Userlevel 5
Badge +2

Hi @dannygreeny1980 @Fedor.Popovic I am sorry to hear that you are experiencing this problem.
I have checked your account and killed session in all devices where the account could be open and I also sent you a password request link to your email.
Please click on the link and enter a new password.

If the problem persists after that, just let me know :relaxed:

Hi, I've been having the same issue as everyone above! I keep finding random songs added to my favourites and a whole load of song searches I've never searched for.

Why is this happening?! Has deezer been hacked?? 

 

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

 I have the same issue and have requested to setup a new password, but no reply and this has been going for months. I keep trying to set it up but then it says that Deezer sent me a verification but never received the code.

 

Userlevel 5
Badge +2

Hi @Ninobeats @Brols I’ve done some maintenance in your account and sent you a password recovery link. Please click on the link and change your password.
If the problem persists after that, just let me know and we can take it from there.
Thanks:nerd:

Thanks @Jaime. But I had already reset my password. Can you explain why this has happened? Have our accounts been hacked? Are you able to identify locations for where the accounts were being used? 

@Jaime. I have not received the link yet. maybe later on

 

Userlevel 5
Badge +2

@Ninobeats I’ve just sent another link to your email.
Please let me know.:nerd:

My account is being used by another user. Please help ASAP

Userlevel 5
Badge +2

hi @szyman42 I am sorry to hear that.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Let me know how it goes:relaxed:

Reply