Answered

Error message: Your Deezer account is currently in listening mode on another device


The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

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Best answer by Pia.Deezer 1 February 2020, 17:38

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

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379 replies

Today I connected my Bluetooth to my car and played Deezer all the way to work (50minutes)

this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices

just want to play music through my car stereo
Userlevel 5
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Hey! Could you send a picture of that error message, please? 🙂 Is your account set to private though? Please check in your settings and if it is private, set it to public and try again 🙂
Hey
thanks for the reply

i looked via my iPhone and cannot see any settings to check public or private

do I need to check via a laptop?
thank you
Userlevel 7
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yes, please try from a browser. Go to the alerts and sharing - https://www.deezer.com/account/share
Account is already set to public.....

Userlevel 7
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Did you by any chance leave Deezer playing on another Device? You mentioned you listened on your car. If you were listening at work and didn't shut it down, you would get this message because with your subscription you can listen to one device at a time.
Do I have a smart tv and an Amazon echo both with Deezer on

i turn my tv off so I presume that cuts it off
my Alexa shouldn’t keep it running when I shout alexa stop before leaving the house would it?
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It should, if you stop the music. Do you share the account with anyone else who could be listening to music at the same time somewhere else?
I have a family account so supposeni need to check that everyone is on their own profile but I set everyone’s up and I’m sure they are.....
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I have a family account so supposeni need to check that everyone is on their own profile but I set everyone’s up and I’m sure they are.....

HI there, that's something we can't really check. Have you checked your listen history to see if the master profile has only been used by you? Or did you maybe find tracks there that you haven't played yourself? That would be an indicator for someones else accidentally using your profile
when i Played Deezer this morning on my iPhone, a message kept popping up saying that my account was bring listened to from another device,
but i only installed it on my iPhone so that is mot possible unless someone hacked into my account.
I tried changing the password, but it wont let me.

what do i do?

I used it on my podcast the other day though, could this be why? But i stopper the cast sunday and this message just appeared now.
Userlevel 7
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Hi @Cecilie K

you should be able to change your password? Please contact support here and ask them to help you change it.
My account keeps asking asking me to have familly account.
Nobody else is using my account at this moment
Userlevel 7
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My account keeps asking asking me to have familly account.
Nobody else is using my account at this moment


Try to unlink all devices you have in your account and then reset your password or contact support 😉
this is the message I get when I opened my deezer today. But that's not true.

What should I do?
Userlevel 7
Badge +5
Hi there. You have to unlink your device and the Facebook, but I have already done it for you now. Please change your Facebook's password and your Deezer's password. Let me know if it helps!
I recently upgraded to the family subscription because the advert kept inturulting my music, I haven't given any family my info but the last week my music is constantly being stopped saying I can't listen on two devices. I added another profile as it's the only way I can listen but all my playlists are on the original. Also what's the point of the family subscription if I can only use it if no one else is?
Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?
Userlevel 7
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Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?

I have unlinked your Facebook from your account. Please change your facebook password and then link it back again.
Also, a gente tem uma comunidade em português! Veja lá! 😉 https://pt.deezercommunity.com/
thank you very much!
feliz natal 🙂
Why is deezer saying someone else is using my acc? I changed password and someone is still in, even in logged in devices there are no one but me
Userlevel 7
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There were two devices linked with your account, but I unliked them now!
Userlevel 7
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Hi @joanne82, I'm sorry about that! Please reinstall the app and change the password. Let me know if it helps!

https://www.deezer.com/password/reset
Been listening to Deezer for a couple of years and this started today.
Nothing changed on my listening behavior.
Started this afternoon. Music stops and it tells me that the account is being used on another device.

Already uninstalled the desktop app. Shutdown the phone and changed the password.
same problem. I have to be offline mode in order to listen a full song without interruption...

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