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One Hit Wonder
Gabi1122
One Hit Wonder
February 11, 2019
Answered

Error message: Your Deezer account is currently in listening mode on another device

  • February 11, 2019
  • 417 replies
  • 6879 views
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

417 replies

Guitar Hero
kirky83
Guitar Hero
May 16, 2018
Today I connected my Bluetooth to my car and played Deezer all the way to work (50minutes)

this evening when I re-connected it worked for 5 seconds then told me my account was private and I was unable to stream to devices

just want to play music through my car stereo
    Shannon
    Rockstar
    Shannon
    Rockstar
    May 19, 2018
    Hey! Could you send a picture of that error message, please? 🙂 Is your account set to private though? Please check in your settings and if it is private, set it to public and try again 🙂
    Guitar Hero
    kirky83
    Guitar Hero
    May 19, 2018
    Hey
    thanks for the reply

    i looked via my iPhone and cannot see any settings to check public or private

    do I need to check via a laptop?
    thank you
    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    May 20, 2018
    yes, please try from a browser. Go to the alerts and sharing - https://www.deezer.com/account/share
    Guitar Hero
    kirky83
    Guitar Hero
    May 26, 2018
    Account is already set to public.....

    Ana.
    Ultimate Superstar
    Ana.
    Ultimate Superstar
    May 27, 2018
    Did you by any chance leave Deezer playing on another Device? You mentioned you listened on your car. If you were listening at work and didn't shut it down, you would get this message because with your subscription you can listen to one device at a time.
    Guitar Hero
    kirky83
    Guitar Hero
    May 27, 2018
    Do I have a smart tv and an Amazon echo both with Deezer on

    i turn my tv off so I presume that cuts it off
    my Alexa shouldn’t keep it running when I shout alexa stop before leaving the house would it?
    Ana.
    Ultimate Superstar
    Ana.
    Ultimate Superstar
    May 27, 2018
    It should, if you stop the music. Do you share the account with anyone else who could be listening to music at the same time somewhere else?
    Guitar Hero
    kirky83
    Guitar Hero
    May 27, 2018
    I have a family account so supposeni need to check that everyone is on their own profile but I set everyone’s up and I’m sure they are.....
    Anja
    Deezer Staff
    Anja
    Deezer Staff
    May 28, 2018
    I have a family account so supposeni need to check that everyone is on their own profile but I set everyone’s up and I’m sure they are.....

    HI there, that's something we can't really check. Have you checked your listen history to see if the master profile has only been used by you? Or did you maybe find tracks there that you haven't played yourself? That would be an indicator for someones else accidentally using your profile
    Show more replies
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