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Troubleshooting

Tips, tricks and guides

1590 Topics
C
Runaway Baby
Cannoli2006Runaway Baby
asked in Android
Wired headphones bot able to rewind.

My wired Samsung usb-c headphones are not able to rewind using the triple tap on the action button. Instead it is just skipping the current track.

1673
Yula
Moderator
N
Tiny Dancer
n_vol_1235Tiny Dancer
asked in iOS
free premium

Hi there,my name is Nikita,and I from Ukraine,please tell me about free premium for Ukrainian,thank you for time

803
GropplerZorn
Deezer Legend
E
Runaway Baby
Eoanmct98Runaway Baby
asked in Android
Why is there no option to connect to Internet speakers on Android?

Hi, I'm new to deezer from Spotify, am I being stupid or can androids not connect to Internet speakers like sonos or audio pro? The speaker icon in the bottom left corner takes me to audio settings, where on my ios devices it brings up airplay devices and sonos devices etc, such as on Spotify with the same icon. Can someone help with this? It's irritating only being able to connect via Bluetooth. I have a Samsung S21 Ultra so it's not like I have an old device. Much appreciated!

7343
DrEvil
Star Wo-Man
B
Runaway Baby
beachseekerRunaway Baby
posted in Other devices
Get your heads out of your assets, and remove the desktop auto-logouts and ridiculous captchas

You have authenticated me hundreds of times. You have authenticated this desktop, this IP, all of my systems hundreds of times. You have made me select the pictures of sidewalks and street lights so many times they have started to repeat. Do it today. It would take you less than an day to remove this crap and push an update. I know this because I build windows universal apps for a profession (it would take me less than an hour). Stop being adagio id101ts and fire the designer who green-lit that crap. Make it a priority today, and stop needlessly torturing your subscribers.

777
Yula
Moderator
K
Lover
Kevin.RaineyLover
asked in Other devices
Lg 7 speaker not playing Deezer now

I have an LG WK7 smart speaker and have been using it for a couple of years with my streaming music service, currently Deezer. For some reason tonight it will not play any music from the service. It is still connected to the internet, and Google assistant is still working. However when I connect to start streaming music it just gets stuck and won’t play anything. I can cast my audio, but I don’t want to have to do that all of the time as I’d rather the speaker took over and I could still use my phone for other things. Has anyone seen anything similar to this and has ideas how to solve? I’ve tried resetting the device and re adding it to the home, but no luck!

48611
D
Tiny Dancer
D
Runaway Baby
DubsmanRunaway Baby
asked in Other devices
Terrible playback with Windows

My playback keeps stopping and starting or I get a error cannot play song message. Its really frustrating, all other streaming services work great so its not my connection. This dosent happen all the time but happens enough really annoying. another thing that happens is that i press play and takes forver to start playing always end up pressing it a few times

224
D
Runaway Baby
E
Runaway Baby
EmasXPRunaway Baby
asked in Other devices
[Desktop] Wrong queue on start up

When running the desktop application, I always get the wrong queue when starting up Deezer. Expected behavior: Have the queue and queue position resumed from when Deezer was closed. Actual behavior: Seems to be an old queue from way back. Which queue changes, though very seldom. I cannot figure out what triggers a change. I have queue sync turned off. I have also tried to delete the cache files (~/.config/deezer-desktop) and logged in fresh. Did not help. From that it seems like it’s noting on my local machine. I also have the Android version and it does not have the same issue. Starting something new on Android does not change the behavior on the desktop. Also: Running on Linux, not sure if that matters.

1083
M
Tiny Dancer
B
Tiny Dancer
BezbezTiny Dancer
asked in iOS
AirPly - problem

Hi All, I am trying to connect via AirPlay from within the app to my Linn player (IOS version: 15.4.1) and I am getting the message that I have:"1. Verify that access via local network is enabled" (after checking, it turns out that it is)2. check WiFi network (everything is OK)."Interestingly - if I have previously connected via AirPlay to the Linn player from another app (e.g.: Tidal, which connects without issue) and I switch to the Deezer app - the audio is sent normally to the player and clearly the AirPlay function is working. Has anyone experienced this problem?

1541
Yula
Moderator
K
Runaway Baby
kieranaRunaway Baby
posted in Other devices
bmw slow

Why has this happened again. Its getting all the time now that songs can't download in time for the next one. Takes again again.

817
K
Runaway Baby
M
Tiny Dancer
mr_kTiny Dancer
asked in Other devices
Desktop app for M1 macs

Dear Deezer. Apple released their new M1 processors for apple computers one and a half year ago. The desktop app is STILL only compiled for Intel processors. Please start compiling the desktop app for Macs as a Universal app immediately! Thanks

5211
Yula
Moderator
H
Tiny Dancer
HevoTiny Dancer
asked in Android
deezer not playing music will not connect

Deezer jeeps on surching and Will nog play

881
Yula
Moderator
M
Tiny Dancer
MrFunnymanTiny Dancer
posted in Other devices
Please fix LG Smart TV app as a whole

The app itself is currently really embarrassing, not only the keyboard search is really bad, you can't even use voice to search something. And also, every single time you press on a letter for search, you need to wait at least 3 seconds before pressing another one cause the search results are “loading”. What the hell is that?? And once you miraculously manage to play a song, you literally can't jump to a specific time of the song 🤨🤨🤨. I know smart TV's are not your main platform for consumers… but this is just bad. I'll have to rely to YouTube for the time being unfortunately. Thank you.

622
C
Runaway Baby
D
Runaway Baby
Dries MockersRunaway Baby
asked in iOS
iOS bug 9.9.0.5

For some reason, I can’t press the first song in some albums since the last release. It just won’t register as a press. To access the first song in an album, I have to open another song and go back to the previous song. Two examples of these albums are “What Went Down” and “Total Life Forever” by Foals. Edit: after testing some more, I found out that the same happens, but for the first (Moonlight) and second (Exits) song on their album “Everything Not Saved Will Be Lost Pt. 1”

392
D
Runaway Baby
M
Runaway Baby
Marcel.KuiperRunaway Baby
posted in Android
LG 7 Speaker

Hi, I have version 7.0.0.97 and cannot play Deezer on my LG model WK7 speaker.

763
Yula
Moderator
R
Runaway Baby
RikucRunaway Baby
asked in iOS
playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered?

192315
N
Tiny Dancer
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