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One Hit Wonder
Caroline.Beckett
One Hit Wonder
November 21, 2022
Answered

downloaded music has disappeared

  • November 21, 2022
  • 3 replies
  • 177 views

I had to uninstall and reinstall the app because it wasn't loading my music. I have a premium subscription. Now all my downloaded music has disappeared  - what can I do? Gutted!!

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Best answer by

Hey @Caroline.Beckett 

Uninstalling is like "clear cache". All downloads are gone.

3 replies

Anonymous
Answer
November 22, 2022

Hey @Caroline.Beckett 

Uninstalling is like "clear cache". All downloads are gone.

    One Hit Wonder
    Caroline.BeckettAuthor
    One Hit Wonder
    November 22, 2022

    Duh - thanks. Thankfully most saved as favourites so can download again. Is there any way to avoid it if it happens again? The app just wasn't loading music so thought uninstall was only way to put it right.  Thanks again

    Johnathan.Deezer
    Ultimate Superstar
    Johnathan.Deezer
    Ultimate Superstar
    November 22, 2022

    Thanks @dee_dirk ! 


    Sorry @Caroline.Beckett but it’s not possible to change that. 😔

    When you uninstall the app you clean all data and that usually solve that kind of problems.

    Any questions, please let us know. 

    JohnathanF
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