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F.A.Q.

Payment issues on Deezer

Payment issues on Deezer
K
Rank
Userlevel 7
Badge +6

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.
https://www.deezer.com/en/profile/3421485864

166 replies

A
Rank

Hello , i cant subscribe to premuim . Sth happend with payment metod and i cant activate it any more.

 

I received 10emails one day that payment has changed. And I didn’t changed anything .

T
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I cannot restore my family subscription of £14.99 after payment failure. How can I do this?

S
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I have written to customer service an no one responded. This is 2nd month in a raw my card is charged thrice the monthly subscription fee. Can anyone explain and how will this be corrected?

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Acky_79 I can see that you were able to subscribe and your subscription is active now.
If you have any questions please let us know.:relaxed:
 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @TUs can you please login to your account from a computer via www.deezer.com/offers/family and try again.
If the problem persists please contact our Deezer Support Team.
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Sika Ahawo I can see that support is already helping you with your request.
Let me know how it goes.
Thanks :)

T
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Hi Jaime, logging in on the computer has now worked whereas I was unable to do this on my phone.  Many thanks for your help:)

B
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Hi. My Deezer won't subscribe to any of the plans ...what should I do? I've tried retyping the card....using the backed up version on Google payments and still it won't subscribe.Help!

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Bev.Naliaka I can see that you finally managed to subscribe :relaxed:
If you have any question please let us know

O
Rank

I’m failing to subscribe to Deezer premium.

I was using the free service for 30 days but now that’s up I’m trying to get the $4.99 service & it’s not working. 
 

Every time I hit the subscribe button it just refreshes the subscription options page

 I’m using the iPhone 12 Pro Max 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Olivia.Msimuko I am sorry to hear that.
Did you managed to subscribe or still having issues?
Have you tried to login to your account from a computer via www.deezer.com/offers?
Thanks :)

V
Rank

Hello, I can't pay for the subscription, transaction error, everything worked for more than a year before that. Please help

 
Jaime.
Rank
Userlevel 7
Badge +7

Hey @Vlad Melnyk please check the info above in this page regarding failed payments. Otherwise please get in touch with our Deezer Support Team

Thanks :nerd:

T
Rank

Why do I keep getting this error message "Your transaction has failed, please retry with another payment method" each time I try to renew my subscription. I have deleted browsing history, cleared caches and used different browsers yet problem still persists. Please help.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Tonitone 001 I am sorry to hear that. Please check the info above in this page regarding failed payments or contact our Deezer Support Team and one our agents will be able to help with your request.
Thanks :)

Л
Rank

I previously used a family subscription now I cannot restore my purchase.  What reason ?

 

J
Rank

Good day. please help change the Deezer payment. I can't change my payment information so I can continue to use Deezer. due to the cancellation of a payment card from which PayPal was previously paid, I need to switch to payment from another account and the MasterCards. I have repeatedly failed to complete this transaction. please help I want to continue using the service. I firmly hope that I do not lose any data and settings in my Deezer account. thank you for the help of J.V.

B
Rank

Self resolved- enough to be somewhat usable. That’s the best I can hope for rn.

K
Rank

I would like to speak somebody.

 

I have this account over 8 years, i cant  make a payment.

 

I have tried several options, nothings working, sorry to say that i am a bit sick of it…

its for at least two weaks,  nobody is helping…

 

why?

M
Rank

Same problem here. Not 8 years but many. It wont take payment from anything i try

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Jaroslava Vyletová please get in touch with our Deezer Support Team and one of our agents will be able to help.
Apologies for the inconvenience.
Thanks :relaxed:

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Лена Вврвинская I can see that you were able to subscribe to Family now.
If you have any further questions please let me know.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @bashczar I can’t see that your account is on Free as the payment was refused. 
Please contact our Deezer Support Team and one of our agents will be able to help.
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hey @melissap @knowhow I am sorry that you are having payment issues.
Please get in touch with our Deezer Support Team and one of our agents should be able to check your account in the system and help with your request.
Apologies for the inconvenience :nerd:

C
Rank

I was charged 9.99 on the first of June. I upgraded to a family account On the 4th and was charged 14.99 so I've paid 24.98 please refund as necessary. 

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