Rockstar

F.A.Q.

Payment issues on Deezer

Forum|Forum|5 years ago
November 9, 2020
175 replies
10025 views

Payment problem, multiple or unexpected debit?

Please contact directly the customer support team by chat or email.

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Before contacting the customer support team, please check first that:

Your registered payment method is valid for at least 3 more months.
The payment method comes from the same country from which you want to subscribe.
The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

Have you paid but your subscription is not activated?

Check that you are connected to the correct account corresponding to your paid subscription.
Try to log out and log in again.
If the subscription is still not activated, please contact the customer support team with proof of payment.

Show previous replies

Jaime.Deezer

Community Manager

Hi @JLT77 I can see that you were able to chat with one of our agents :slight_smile:

J

jenniferpercy

Roadie

Hello,

I discovered that I’m paying twice for our family account, once directly to Deezer (€14,99) ans once to iTunes (€17,99). I stopped our account within iTunes, but habe had double Costs from october 2020. What can I do to get my money back?

Percy van Poelgeest

Jaime.Deezer

Community Manager

Hi @jenniferpercy Please contact our Deezer Support Team in order to see if one of our agents can do something about it. As we don’t have control over Apple subscriptions you might need to ask a refund directly with them but I can guarantee they will refund neither Deezer.
Apologies for the inconvenience

K

Kunk User

Roadie

Hello , I’m trying to subscribe and I keep getting a notification saying I have a pending payment on my account. Can you assist me clear that out to Enable me subscribe

Jaime.Deezer

Community Manager

Hey @Kunk User can you please login to your account from a computer (instead of you iPhone), via www.deezer.com/offers and try again?

Let me know how it goes :)

S

Sheryl Faude Wright

Roadie

I was billed twice. Once on the 21rst and again today! I want a refund for the $9.99. I want to keep my family plan subscription. Please fix this asap!!

U

UserNza01

Roadie

Hi,

I upgraded my premium account to a family membership.

Deezer already debited for the premium for the month of March and then still debited full amount for the family subscription.

Can we not subtract amount to amount debited already?

Jaime.Deezer

Community Manager

@Sheryl Faude Wright I am sorry to hear that. Please check the info above in this topic and click on the link to contact our Deezer Support Team and one of our agents will be able to help.

Thanks :)

Jaime.Deezer

Community Manager

hi @UserNza01 that’s right, when you upgrade to Family from Premium your are charged immediately for the Family subscription. I recommend to contact our Deezer Support Team as soon as possible and check with thgem if they can offer a refund or free time in your subscription.
Apologies for the inconvenience

K

Kunk User

Roadie

I did that and it’s still not working. I’m getting the same notification. 🤦🏿‍♂️

Show more replies

Payment problem, multiple or unexpected debit?

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Have you paid but your subscription is not activated?

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