Payment issues on Deezer

Hi,

Deezer refunded my last payment for this month and I cannot resubscribe.

Hi @JeyPL please get in touch with our Deezer Support Team and one of our agents will help with your request.

Thanks :)

I've been on family plan for over a year, now it's kicked me off and won't let me resubscribe? 

Hey Deezer 

From 16. December 2020 i start getting my Deezer account threw mit Phone company "3", they told me that they would handle the payment with deezer. 

But now in 2 months I have pay dobbel, I pay threw my phone company and you guys still take my money every month. 

I already talked to my phone company and they ask me to contact deezer. 

Would you please stop the dobbel payment, and refund the last 2 months. 

- Ida

Hi Deezer

12.2.2021 I paid  for Deezer premium and the same day for Deezer Hifi  I believe it has to prolong period of time with Deezer Hifi  

THX fo response

Hi @John Means in the information above in this article you’ll find the different reasons for a failed payment and what to do.
If nothing works, then please contact our Deezer Support Team 
Thanks :)

Hi @Ida.Mark.Sannemann it seems that you have 2 different accounts with us. Please get in touch with our Deezer Support Team and provide a copy of the bank statement with the 2 payments and one of our agents will be able to help you.
Thanks :)

Hi @Josef.Bufka I have checked in the system and could see both payments. Please contact our Deezer Support Team as soon as possible and one of our agents will help you with that.
Thanks :)

Hi Jaime

Thanks for quick answer. 

Hi. Why is that i have a duplicate billing? On apple and deezer on my credit card. Since I subscribed last april? It is too much and just now i noticed it. Can you gave me a refund on that one? You have to inform your subscribers first. It’s so frustrating to know that one. I’m a fan of yours long time ago. But know i had a doubt and try to terminate my subscription by knowing this kind of bills you having on me.