Payment issues on Deezer

Hello,

I have had for a few months now 2 deezer accounts, 

i don’t need, I didn’t ask for 2.

I have

Deezer Premium France

&

Deezer Premium+ tnb France

what is the difference and why is that ?

i need help and I need only one.

i would like to be reimbursed for the prélèvements of one of the two. 
 

thank you for your help. 
 

Jean-Baptiste

During the activation of the subscription I arrive at the point that asks me for the payment method I enter the phone number because the method I have chosen, however, no code arrives and continues to tell me to try later and so it goes on all day there  it is another way of doing that is not a credit card because the credit card number I cannot put on the Internet I do not trust

Hi @Batang Jaypee I am sorry to hear that. I would recommend to contact our Deezer Support Team and present the case to one of our agents. I am not sure you can get a refund though as per our terms and conditions 
Let me know how it goes

Hi @jaiinbeety it seems that you have one subscription directly with us and one subscription via Orange.
Please get in touch with our Deezer Support Team (you can do it in French if you prefer) and on of our agents will be able to help (I can’t guarantee you will get a refund though).
Thanks 

My Deezer payment is R59.99 and every month on my bank statement it deducts Twice that amount and I am not happy with this!

I’m having the same problem. I also pay with a debit card and this month’s payment hasn’t posted, although last month’s did.

Hi @amor___x apologies for the delay. Please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

Hey @HeavyPsych77 you need to contact our Deezer Support Team and one of our agent will be able to help. 
Thanks :)

Hi @Jasa if you don’t enter the credit card number then the payment won’t  be processed. Our payment page is a secure site and comply with all the regulations so I should not be a problem.
Thanks :)

Contacting the suport team is too complicating? I tried the webform option which all it done was showed me canned generic help. Is webchat still available?  Where and how do I get help then? Logging in to these forums is a joke, reCaptcha has to be the most evil thing there is. By the way me and HeavyPsych77 are one and the same person. When I came here trying to get help I could’t log in. So I created a new name and password which suddenly no longer works either but this one yet again does. Sorry about that admins/mods.