Hi... Just send a previous webform. Only giving a quick update. I cannot pay with paypal as well, same message keep popping and I am not being redirected to paypal account. 

I doubt this has to do with my debit card. Please find a solution and advise. 

Hi Jaime, logging in on the computer has now worked whereas I was unable to do this on my phone.  Many thanks for your help:)

Hi Jaime

Thanks for quick answer. 

I already contacted the support team multiple times, the only answer that i got was:

"Hi Guillermo Thank you for contacting us. I suggest you not do it through Google Payments since it seems that they have an error with the payment of our services. I suggest you enter www.deezer.com/offers and subscribe with one of the payment methods, you will have more options from a PC."

I Already paid via Google Payments for the entire month.

Hi Jaime. Thank you again. I have now subscribed to Premium which is what I have always been on - £9.99 per month. Your system now has my current card details. I hope the problem has now been resolved.

Once again, many thanks for your help.

GraGra

Hi @TUs can you please login to your account from a computer via www.deezer.com/offers/family and try again.
If the problem persists please contact our Deezer Support Team.
Thanks :)

Hi @Chris.Byrne , sorry to hear you’ve been double billed. You might be best to contact Deezer Support detailing exactly what’s happened so that they can get this corrected. 

I hope they get it sorted for you and have a good week. 

Hey @Paola Melo I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help you with the payment.
Apologies for the inconvenience.

Hi ​@Christopher Alan Rust,

We would really like to help you. But first of all, we need to know more.

You are telling us that you are using the Deezer app, but that you don’t have any albums of favourite tracks.

If you did have albums and favourite tracks in the past, could it be possible that you are using the wrong account/wrong email address? Please check in your account settings.

Thanks @gmk007 

Please refer to your support ticket so that the agent can be made aware as well. Here is the link: https://support.deezer.com/hc/en-gb/requests/new

On our side here in the community, I can forward your feedback at the same time, but you need to check if there's something wrong.

Hi Deezer,

I recently discovered that I was charged for Deezer usage via ITunes and via Deezer itself. I stopped one charge, however I am keen to have the double charges refunded. 
Can you return the charges to my credit card account. Thanks so much?

Regards

Diederick

Hi @diederick22 We don't have control over Apple payments and you will have to contact them for a refund. You can contact them through the following link: https://reportaproblem.apple.com
If you would like to request a refund for any charge from deezer directly, please contact our Deezer Support Team and one of our agents will check on the system the eligibility for a refund.
Thanks  

I've tried to different cards and it won't take the payment

Hi @Basil.Zeilmann please check the info above in this topic regarding declined payments
If the problem persists after that, get in touch with our Deezer Support Team 
Thanks

I was charged 2 times in a month and I don’t know how to get my money back

Hi @Gheorghe Cristian you might have 2 different accounts. Please get in touch with our Deezer Support Team with all the relevant information on the payments and one of our agents will be able to help you.
Thanks 

I have tried to pay with mutiple cards and it is not letting me i really wanna restore my account

Hello @mizzjanjan6 check the info in this topic above to see different reasons why your payment might have been refused.
If nothing works, please contact our Deezer Support Team and one of our agent will help with your request.
Thanks

Hi, I subscribed to annual premium plan with black friday offer. After that, I decided to upgrade to monthly hifi plan with different payment card and did it. But now, I have been charged twice for hifi and premium plan at the same time. How can I cancel annual premium plan?

Hi @isomaniac1 please get in touch our Deezer Support Team and explain what happened to one of our agents and I am sure they will be able to help with your request.
Let me know how it goes.
Thanks

Hi, deezer I subscribed New Years Eve with my MasterCard. I have since logged in and my card is not registered on my account. When trying to redo the subscription it prompts me saying I have already subscribed for a trial period, and will not give me premium features for the trial? Only a day and a half trial? Please help me figure this out. Also  if I could make a recommendation a customer support team would be better than having to post on a public forum.

Hi @Bonne Long I can see that your payment was refused.
Please get in touch with our Deezer Support Team and they will be able to help with your request and let you know what is the problem.
Apologies for the inconvenience.

Deezer suddenly won’t accept my credit card and I can’t access my premium subscription. Can anyone assist with this ? 

Hi @Nadz_zz I am sorry to hear that you are having problems with the payment of your subscription. Please check the information above in this page regarding payment issues and what to do.
If you have any further questions please let me know 

Hi,
My card expired and I’d like to update the payment details. Unfortunately that’s not an option on two devices and three browsers I checked. Could you help me with updating my payment details?