Payment issues on Deezer

Forum|Forum|5 years ago
November 9, 2020
175 replies
10025 views

Payment problem, multiple or unexpected debit?

Please contact directly the customer support team by chat or email.

You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

Has your payment been declined?

Before contacting the customer support team, please check first that:

Your registered payment method is valid for at least 3 more months.
The payment method comes from the same country from which you want to subscribe.
The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

Have you paid but your subscription is not activated?

Check that you are connected to the correct account corresponding to your paid subscription.
Try to log out and log in again.
If the subscription is still not activated, please contact the customer support team with proof of payment.

Show previous replies

Jaime.Deezer

Community Manager

Hi @Albiehay I am sorry to hear that.
I have checked on our system and I can see that your account is a subscription via Apple in which I can only see one charge.
If you have been charged 2 times as you indicate you should contact Apple directly since we do not have control over Apple payments.
You can contact them through the following link: https://reportaproblem.apple.com
Apologies for the inconvenience.

N

Natasha Douglas

Roadie

I have had Deezer for years paying 5.99 firstly then it got cut off as I changed my card, I was then forced to start paying 9.99 the same thing has happened again I am now being told I have to pay 12.99 I believe this is unfair as I don’t need a be subscription I just need to re subscribe to my old subscription can you help?

Jaime.Deezer

Community Manager

Hi @Natasha Douglas Whenever a subscription is made through the App Store on the Deezer app in your iPhone, the price you pay is comprised of our subscription price, local taxes and Apple’s commission. As a result, the subscription price for users via the App Store is slightly higher than subscribing directly to Deezer.
If you want to subscribe through Deezer directly for 9.99 you need to do it via dzr.fm/offersPremium on the web browser of a PC/Mac.
I hope that info helps. :relaxed:

D

Dexmanley6

Roadie

I keep trying to use my card to pay for a subscription and it's not letting me do it. I know i have money on the account because i got paid today.

Jaime.Deezer

Community Manager

Hi @Dexmanley6 please contact our Deezer Support Team and one of our agents will help you and check your account in the system.
Thanks :)

A

ABELSOUNDS

Roadie

i have a free subscription going on now which is preventing me from subscribing to premium hifi and i cant confirm correctly my email address though i have used this emails.

please advise

mharapara@andrews.edu

thank you kindly

Jaime.Deezer

Community Manager

Hi @ABELSOUNDS please check the information above in this page regarding failed payments. If not contact our Deezer Support Team and one of our agents will be able to check your account in the system and figure out the reason for payments being declined.
Thanks :)