Hi @lebskho@gmail.com please check the info above ion this topic regarding payment issues and contact our Deezer support team for help.
Thanks :)

Hi my bank was hacked again and the bank put a hold on all payments how do I pay my subscription now 

I accidentally cancelled my premium account the day that Google Play Store charged me for the entire month, with a fully month (March) paid my deezer went back to a free version. However on my Deezer App the latest receipt is from February. Any help?

hey @曾秀菁 please check the info above regarding you failed payment, and if the problem persists please contact our Deezer support team.
Thanks :)

Hey @Chefmart you need to contact your bank and ask them what you can do as they are the ones who put on hold your payments.
Apologies for the inconvenience.
 

Hi @Guillermo Mendoza please contact our Deezer Support Team and they will be able to help

I already contacted the support team multiple times, the only answer that i got was:

"Hi Guillermo Thank you for contacting us. I suggest you not do it through Google Payments since it seems that they have an error with the payment of our services. I suggest you enter www.deezer.com/offers and subscribe with one of the payment methods, you will have more options from a PC."

I Already paid via Google Payments for the entire month.

They're still the best ones to solve this for you @Guillermo Mendoza please try to reach out again. We'll be passing feedback on this too!

Hello everyone pls I've been having difficulties making payment for Deezer account I've tried several cards it's still not working is anyone else here experiencing such?

Hi @MaYowa please above inthis page the info regarding failed payments. If nothing works, get in touch with our Deezer Support Team 

I have resubscribed to family (direct with Deezer after cancelling iTunes higher priced fee) and now my family members are greyed out?

Hi @stevenwbaillie I have checked in the system and you Deezer Family subscription is active.
Are your family members still have problems to access the account or everything’s working fine now?
Thanks :)

Ik heb een abonnement tot 27-6-2021 

Maar ik krijg elke keer een melding dat mijn abonnement 27-03 oploopt 

Hoe kan dat ? 

Mvg Peter

I had my subscription taken from my account after the free trail but I cant listen to it off line 

I paid my last invoice on March 16, but my account ended today without my knowing why...and I resubscribed, now it says I have to pay again for service..why?

Hi @peter.mulder1986 I can see that you were able to sort the problem with one of our support agents.
If you have any further questions, please let me know :)

Hi @AdenAdams your premium subscription is active. You might be connected to a different account. Please log out from the app (gearwheel>My account>Log out) and login again with the mail linked to the account and the corresponding password.
If the problem persists please let me know. 
Thanks 

Hey @richy boy I can see that you have a subscription via Apple. As we don’t have control over Apple subscriptions you’ll have to contact them regarding your payment issue.

You can contact them through the following link: https://reportaproblem.apple.com

Apologies for the inconvenience.

Can't renew my subscription. Tried changing the payment method but once I click subscribe it keeps showing me an error message with wrong card details even though the card details are correct

I keep trying to pay with my cards but nothing is going through and the cards are fine

Hello Deezer-Team, I need your help please. It is regarding my payment method. I would like to change the payment method. That means that the subscription should be billed via credit card and not via iTunes Credit. Could you please let me know how I can change this. Many thanks for your help. Best regards, Sandra Villegas Martinez

Hi @Jay87 I am sorry that you are having problems with the subscription.
Please check the info above in this page regarding payment issues in order to fix the problem. Or you can contact our Deezer Support Team and one of our agents will help with your request.
Thanks :)

Hey @Clay.Hounshell above in this page you’ll find info regarding failed payments. Please check that first, and if nothing works you can contact our Deezer Support Team for further help.
Thanks :)

Hi @SandraVM in order to do that you need to cancel your Apple subscription following the instructions in this link: https://support.apple.com/en-gb/HT202039
After that you need to wait until the current period ends and the account turns into free. Then resubscribe from a computer (not the iPhone) via www.deezer.com/offers 
Let me know if you need any further help 

I'm trying to renew my subscription before my card expires but it keeps saying the transaction won't go through, I've tried multiple cards by now, can someone please help?