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Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      December 17, 2020

      Hi @Kelly254 I have checked in our system and the reason why your payment was refused is because the card did not have enough funds at the moment of the payment.
      Please make sure that everything is fine with the card and try again. 
      If the problem persists please get in touch with our Deezer Support Team and one of our agents will help you.
      Thanks:relaxed:

      Roadie
      Kelly254
      Roadie
      December 26, 2020

      And there's an account of mine with the same annk account no.

      I got charged and wanted a refund and was told it was processed but to date nothing reflects in my account

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      December 27, 2020

      @Kelly254 in that case you’ll need to contact our Deezer Support Team and provide information of that payment an one of our agent will be able to help.
      Thanks

      Roadie
      Bonne Long
      Roadie
      January 2, 2021

      Hi, deezer I subscribed New Years Eve with my MasterCard. I have since logged in and my card is not registered on my account. When trying to redo the subscription it prompts me saying I have already subscribed for a trial period, and will not give me premium features for the trial? Only a day and a half trial? Please help me figure this out. Also  if I could make a recommendation a customer support team would be better than having to post on a public forum.

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      January 3, 2021

      Hi @Bonne Long I can see that your payment was refused.
      Please get in touch with our Deezer Support Team and they will be able to help with your request and let you know what is the problem.
      Apologies for the inconvenience.

      Roadie
      Nadz_zz
      Roadie
      January 19, 2021

      Deezer suddenly won’t accept my credit card and I can’t access my premium subscription. Can anyone assist with this ? 

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      January 20, 2021

      Hi @Nadz_zz I am sorry to hear that you are having problems with the payment of your subscription. Please check the information above in this page regarding payment issues and what to do.
      If you have any further questions please let me know :relaxed:

      Roadie
      zayedvabne
      Roadie
      January 27, 2021

      Hi,
      My card expired and I’d like to update the payment details. Unfortunately that’s not an option on two devices and three browsers I checked. Could you help me with updating my payment details?

      Roadie
      Albiehay
      Roadie
      January 27, 2021

      Hi, I recently paid for my £12.99 Deezer subscription and the payment went through twice resulting in me paying £25.98 for 1 month. I’ve only just realised and would like a refund. Thanks

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      January 28, 2021

      Hi @zayedvabne I have checked on our system and could see that you were able to resubscribe to Family now.
      If you have any further questions please let us know. :relaxed:

      Show more replies
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