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F.A.Q.

Payment issues on Deezer

Payment issues on Deezer
K
Rank
Userlevel 7
Badge +6

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.
https://www.deezer.com/en/profile/3421485864

166 replies

I

Same problem here also :)

Jaime.
Rank
Userlevel 7
Badge +7

Hi @RogueSunflower @Ivan Armand Andrei please check the info above in this topic if you are having troubles with your payment. Or you can always contact our Deezer Support Team and one of our agents will check that for you and let you know what is the problem.
Thanks :nerd:

JCL

Why has my payment date changed this month? My pmt is scheduled for the 30th/mont-look at history of receipts; and this month it’s changed to the 28th causing my account to be suspended!

Um, why not?
Jaime.
Rank
Userlevel 7
Badge +7

Hi @JCL I have checked on our system and I can see that your account was a subscription through Apple Itunes.
They refused the payment on their side and you should contact Apple directly since we do not have control over Apple payments.
After that refused payment your account turn into free.

You can contact them through the following link to check why they refused your payment: https://reportaproblem.apple.com

 You can always resubscribe directly with Deezer (at a lower price than your previos subscription with Apple) from a PC/Mac logging into your account via www.deezer.com/offers 
Apologies for the inconvenience. 

K

I accidentally cancelled my subscription plan and everything since I've been trying to resubscribe but I have been unable to. Please help.

T
Rank

I need to know who to contact as I have noticed that two monthly subscriptions are being taken from my bank account. One on the 3rd & another on the 5th.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Keji.Adesina I have checked in the system and could see that you were able to subscribe now and your premium account is active :)

Jaime.
Rank
Userlevel 7
Badge +7

Hi @thenutts you need to contact our Deezer Support Team and provide a copy of the payments and one of our agents will be able to help you.
Thanks :)

M

Hi

My credit card billed  twice this day and deezer app say [something went wrong with the payment . Update the payment method]

My credit card is working normally and received notification of twice billing..

What should I do now?

F

Good morning

I'm having difficulty subscribing.

Th app is rejecting my debit card

S

i pay but subscription don't renewal

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Mmk1973 please contact our Deezer Support Team and one of our agents will help with your request.
Thanks :nerd:

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Franklin.Arinze if you are experiencing payment issues please check the info above in this page which will help you.
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Shady Ahmed it seems that your payment has been declined. Please contact our Deezer Support Team for further help and info.

Thanks :)

P
Rank

My Mastercard must be renewed. How will I pay in the meantime? With my Maestro card? 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Pieter Depouillon apologies for the delay.
I can see that you were able to pay for your subscription already :relaxed:

L
Rank

I cant cant payment my subscribes from cards. Why ? 

 

L
Rank

I can t payment my subscription dezeer from cards

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Lyudmila if you are having trouble to pay with your card please check the info above in this page or contact our Deezer Support Team 
Thanks :)

S

I have been trying to process my payment since I had to change my bank card in March.  Everytime I enter the new card I get an error message and I’ve cleared my history and cache.  Deezer has now suspended our family plan and we can’t use it.  I’ve tried to resubscribe but it still won’t process the card.

How do I get deezer working again?

 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Slwatt your account has turned into free now and you should be able to resubscribe with a new card now.
Please login to your account from a computer via www.deezer.com/offers and subcribe to any of our offers.
If the probem persists please contact our Deezer Support Team

Apologies for the inconvenience :nerd:

P
Rank

Hello,

 

I've been trying to set up a 3 month trial for Deezer HiFi.  My bank declined the charge initially for security reasons.  However, that issue has been fixed.  But deezer still will not accept the card I use.  Can you please fix this? Thank you.

 

Paul McGuffie

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Pmcguffie please check the info above in this topic regarding failed payments or you can contact our Deezer Support Team and one of our agents will be able to check your account in the system  and let you know what might be the problem.
Thanks :)

N
Rank

Hello,

Last month I was charged 4 Times!!!! Even if I cancelled the a account.  I need a Phone number so I can contact you

 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Nelutu Moga I am sorry to hear that.
Please contact directly the customer support team by chat or email and one of our agents will be able to help you.
Thanks :)

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