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F.A.Q.

Payment issues on Deezer

Payment issues on Deezer
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166 replies

N
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Deezer suddenly won’t accept my credit card and I can’t access my premium subscription. Can anyone assist with this ? 

Jaime.
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Hi @Nadz_zz I am sorry to hear that you are having problems with the payment of your subscription. Please check the information above in this page regarding payment issues and what to do.
If you have any further questions please let me know :relaxed:

Z
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Hi,
My card expired and I’d like to update the payment details. Unfortunately that’s not an option on two devices and three browsers I checked. Could you help me with updating my payment details?

A
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Hi, I recently paid for my £12.99 Deezer subscription and the payment went through twice resulting in me paying £25.98 for 1 month. I’ve only just realised and would like a refund. Thanks

Jaime.
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Hi @zayedvabne I have checked on our system and could see that you were able to resubscribe to Family now.
If you have any further questions please let us know. :relaxed:

Jaime.
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Userlevel 7
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Hi @Albiehay I am sorry to hear that. 
I have checked on our system and I can see that your account is a subscription via Apple in which I can only see one charge.
If you have been charged 2 times as you indicate you should contact Apple directly since we do not have control over Apple payments.
You can contact them through the following link: https://reportaproblem.apple.com
Apologies for the inconvenience. 

N
Rank

I have had Deezer for years paying 5.99 firstly then it got cut off as I changed my card, I was then forced to start paying 9.99 the same thing has happened again I am now being told I have to pay 12.99 I believe this is unfair as I don’t need a be subscription I just need to re subscribe to my old subscription can you help?

Jaime.
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Userlevel 7
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Hi @Natasha Douglas Whenever a subscription is made through the App Store on the Deezer app in your iPhone, the price you pay is comprised of our subscription price, local taxes and Apple’s commission. As a result, the subscription price for users via the App Store is slightly higher than subscribing directly to Deezer.
If you want to subscribe through Deezer directly for 9.99 you need to do it via dzr.fm/offersPremium on the web browser of a PC/Mac.
I hope that info helps. :relaxed:

D
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I keep trying to use my card to pay for a subscription and it's not letting me do it. I know i have money on the account because i got paid today.

Jaime.
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Userlevel 7
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Hi @Dexmanley6 please contact our Deezer Support Team and one of our agents will help you and check your account in the system.
Thanks :)

A
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i have a free subscription going on now which is preventing me from subscribing to premium hifi and i cant confirm correctly my email address though i have used this emails. 

please advise

mharapara@andrews.edu

thank you kindly

Jaime.
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Userlevel 7
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Hi @ABELSOUNDS please check the information above in this page regarding failed payments. If not contact our Deezer Support Team and one of our agents will be able to check your account in the system and figure out the reason for payments being declined.
Thanks :)

W
Rank

Hi,


id like to resubscribe but the system won’t seem to accept.

 

Anything you can do to help?

 

i am now based in Europe and need to switch to the 9.99 Euro per month option.

 

Thanks.

L
Rank

me too, did you manage to get this sorted ? thanks

Jaime.
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Userlevel 7
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Hi @Willow.McIntosh @Lorrim Please contact our Deezer Support Team and one of our agents will be able to help you.
Apologies for the inconvenience

J
Rank

Hi,

Deezer refunded my last payment for this month and I cannot resubscribe.

 

Jaime.
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Userlevel 7
Badge +7

Hi @JeyPL please get in touch with our Deezer Support Team and one of our agents will help with your request.

Thanks :)

J
Rank

I've been on family plan for over a year, now it's kicked me off and won't let me resubscribe? 

I
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Hey Deezer 

From 16. December 2020 i start getting my Deezer account threw mit Phone company "3", they told me that they would handle the payment with deezer. 

But now in 2 months I have pay dobbel, I pay threw my phone company and you guys still take my money every month. 

I already talked to my phone company and they ask me to contact deezer. 

Would you please stop the dobbel payment, and refund the last 2 months. 

 

- Ida

J
Rank

Hi Deezer

12.2.2021 I paid  for Deezer premium and the same day for Deezer Hifi  I believe it has to prolong period of time with Deezer Hifi  

THX fo response

Jaime.
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Userlevel 7
Badge +7

Hi @John Means in the information above in this article you’ll find the different reasons for a failed payment and what to do.
If nothing works, then please contact our Deezer Support Team 
Thanks :)

Jaime.
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Userlevel 7
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Hi @Ida.Mark.Sannemann it seems that you have 2 different accounts with us. Please get in touch with our Deezer Support Team and provide a copy of the bank statement with the 2 payments and one of our agents will be able to help you.
Thanks :)

Jaime.
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Userlevel 7
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Hi @Josef.Bufka I have checked in the system and could see both payments. Please contact our Deezer Support Team as soon as possible and one of our agents will help you with that.
Thanks :)

J
Rank

Hi Jaime

Thanks for quick answer. 

B
Rank

Hi. Why is that i have a duplicate billing? On apple and deezer on my credit card. Since I subscribed last april? It is too much and just now i noticed it. Can you gave me a refund on that one? You have to inform your subscribers first. It’s so frustrating to know that one. I’m a fan of yours long time ago. But know i had a doubt and try to terminate my subscription by knowing this kind of bills you having on me. 

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