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Rockstar
Kevin Deezer
Rockstar
November 9, 2020
F.A.Q.

Payment issues on Deezer

  • November 9, 2020
  • 175 replies
  • 10025 views
Payment issues on Deezer

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

      175 replies

      Show previous replies
      Roadie
      Basil.Zeilmann
      Roadie
      November 26, 2020

      I've tried to different cards and it won't take the payment

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 26, 2020

      Hi @diederick22 We don't have control over Apple payments and you will have to contact them for a refund. You can contact them through the following link: https://reportaproblem.apple.com
      If you would like to request a refund for any charge from deezer directly, please contact our Deezer Support Team and one of our agents will check on the system the eligibility for a refund.
      Thanks:relaxed:  

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 26, 2020

      Hi @Basil.Zeilmann please check the info above in this topic regarding declined payments
      If the problem persists after that, get in touch with our Deezer Support Team 
      Thanks:nerd:

      Roadie
      Gheorghe Cristian
      Roadie
      November 27, 2020

      I was charged 2 times in a month and I don’t know how to get my money back

      Roadie
      mizzjanjan6
      Roadie
      November 27, 2020

      I have tried to pay with mutiple cards and it is not letting me i really wanna restore my account

      Roadie
      isomaniac1
      Roadie
      November 28, 2020

      Hi, I subscribed to annual premium plan with black friday offer. After that, I decided to upgrade to monthly hifi plan with different payment card and did it. But now, I have been charged twice for hifi and premium plan at the same time. How can I cancel annual premium plan?

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 29, 2020

      Hi @Gheorghe Cristian you might have 2 different accounts. Please get in touch with our Deezer Support Team with all the relevant information on the payments and one of our agents will be able to help you.
      Thanks :relaxed:

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 29, 2020

      Hello @mizzjanjan6 check the info in this topic above to see different reasons why your payment might have been refused.
      If nothing works, please contact our Deezer Support Team and one of our agent will help with your request.
      Thanks:nerd:

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 29, 2020

      Hi @isomaniac1 please get in touch our Deezer Support Team and explain what happened to one of our agents and I am sure they will be able to help with your request.
      Let me know how it goes.
      Thanks

      Roadie
      Kelly254
      Roadie
      December 17, 2020

      I tried paying for deezer premium and it was 4.99 USD but when paying it doubled to 9.99 USD 

      Show more replies
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