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F.A.Q.

Payment issues on Deezer

Payment issues on Deezer
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166 replies

I
Rank

Hi, I subscribed to annual premium plan with black friday offer. After that, I decided to upgrade to monthly hifi plan with different payment card and did it. But now, I have been charged twice for hifi and premium plan at the same time. How can I cancel annual premium plan?

M
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I have tried to pay with mutiple cards and it is not letting me i really wanna restore my account

G
Rank

I was charged 2 times in a month and I don’t know how to get my money back

Jaime.Deezer
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Userlevel 7
Badge +7

Hi @Basil.Zeilmann please check the info above in this topic regarding declined payments
If the problem persists after that, get in touch with our Deezer Support Team 
Thanks:nerd:

Jaime.Deezer
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Userlevel 7
Badge +7

Hi @diederick22 We don't have control over Apple payments and you will have to contact them for a refund. You can contact them through the following link: https://reportaproblem.apple.com
If you would like to request a refund for any charge from deezer directly, please contact our Deezer Support Team and one of our agents will check on the system the eligibility for a refund.
Thanks:relaxed:  

B
Rank

I've tried to different cards and it won't take the payment

D
Rank

Hi Deezer,

I recently discovered that I was charged for Deezer usage via ITunes and via Deezer itself. I stopped one charge, however I am keen to have the double charges refunded. 
Can you return the charges to my credit card account. Thanks so much?

 

Regards

Diederick

Rudi
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Userlevel 7
Badge +7

Thanks @gmk007 

Please refer to your support ticket so that the agent can be made aware as well. Here is the link: https://support.deezer.com/hc/en-gb/requests/new

On our side here in the community, I can forward your feedback at the same time, but you need to check if there's something wrong.

G
Rank

Hi... Just send a previous webform. Only giving a quick update. I cannot pay with paypal as well, same message keep popping and I am not being redirected to paypal account. 

I doubt this has to do with my debit card. Please find a solution and advise. 

G
Rank

Hi Jaime. Thank you again. I have now subscribed to Premium which is what I have always been on - £9.99 per month. Your system now has my current card details. I hope the problem has now been resolved.

Once again, many thanks for your help.

GraGra

Jaime.Deezer
Rank
Userlevel 7
Badge +7

I am happy to hear that you were able to cancel it properly.
In order to subscribe directly with us, please Login to your Deezer account from a computer via www.deezer.com/offers, and subscribe to any of our offers.
Once you have subscribed please let me know.
Cheers!

G
Rank

Thank you for your help Jaime. I have now had a chat with Apple following the links you provided and they assure me that the subscription through Apple is disabled. So how can I set up a direct payment to Deezer which allows me to keep my playhouses, downloads etc?

Jaime.Deezer
Rank
Userlevel 7
Badge +7

You can open a direct account with Deezer but first you need to cancel the current subscription with Apple.
In your case I would suggest to start a Chat with Apple support and one of their agents will help you with the cancellation.
Click on https://getsupport.apple.com/ >Billing & Subscriptions> Subscriptions & purchases> View, change or cancel subscriptions> No Thanks, continue> Chat

Please let me know how it goes.

G
Rank

Thanks for that but I cannot access my Apple account for various reasons including the fact that my email address  changed some years ago. I haven't had dealings with Apple for many years. Have tried recovering the account but that failed because they just don't recognise me. I am snookered but want to stay with Deezer rather than let the account lapse and go over to Spotify or similar. Why can't I open a new account direct with Deezer? 

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @GraGra 
I can see that you have a subscription via Apple. 
As we don’t have control over Apple payments or subscriptions, you’ll need to contact them directly an update your card details in your Apple ID as well.
You can contact them through the following link: https://reportaproblem.apple.com 

G
Rank

I have had a failed payment message from Deezer. This is probably because I have been issued with a fresh card after the last one expired. Can't understand why because all my other payments have gone through without any problem. Went into account details and there is no method of updating the card details. However my payment method says 'Apple inApp payment. I have tried clicking on this but nothing happens.  Any ideas how I can resolve this. It is many years since I have used an Apple device so if I gave to go through them I am sure to have further problems.

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